FunPass FAQ

  • Can I use my FunPass subscription on more than one computer at the same time?
    Answer:

    You can use your FunPass subscription on more than one computer, BUT you cannot play at the same time. You will automatically log out of your first computer, if you log onto a 2nd computer.

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  • How do I login/use my FunPass subscription?
    Answer:





    The first time you play a FunPass game you'll need to login. When you start the game, the startup screen will first show the Free Trial screen. To login to FunPass, simply click the FunPass tab near the upper left of the window. Just type in your email address and password, then click Login and Play! From then on, every time you start a FunPass game, it will immediately go the FunPass tab, with your information entered. All you have to do is click the Login and Play button and you're playing!

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  • I know there is a discount on game purchases for Funpass subscribers, how come I don't see the discount on my order?
    Answer:

    There are a few reasons this can happen. The most common cause is that you are not signed in to your funpass account on our site. To sign in, you can use this link. Also be aware that this discount does not stack with other discounts. Only the largest discount applies on your order.

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  • I'm coming back to FunPass after cancelling, how can I reactivate my subscription?
    Answer:

    Reactivating is just as easy as canceling your service. Simply navigate to the Membership page and log in. Then click the reactivate button next to your canceled FunPass subscription to start the reactivation process.

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  • I've forgotten my FunPass password. Can you send it to me?
    Answer:

    We sure can! You can get your password emailed to you be filling out this form

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  • I signed up for FunPass, why do I still have a 60 minute limit on my game?
    Answer:

    The first time you play a FunPass game you'll need to login. When you start the game, the startup screen will first show the Free Trial screen. To login to FunPass, simply click the FunPass tab near the upper left of the window. Just type in your email address and password, then click Login and Play! From then on, every time you start a FunPass game, it will immediately go the FunPass tab, with your information entered. All you have to do is click the Login and Play button and you're playing!

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  • I'm still in my Free FunPass Trial, why did you bill me for $1.00?
    Answer:

    Don't worry, you haven't been charged. When you first set up FunPass, we run an authorization on the card to make sure it's valid. Some banks then set aside the $1.00 as pre-authorized. It hasn't been deducted, it's just set aside in our name by the bank. If you cancel before the trial is over, the money will simply be released back into your account by the bank.

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  • How does my Free FunPass Trial work?
    Answer:

    Any customer that signs up for FunPass will be given a period of 7 days to try the service at no cost. At the end of the period, if you have not cancelled your subscription, you will be billed as a FunPass member in normal standing.

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  • Can I cancel any time?
    Answer:

    Absolutely. You can easily cancel your membership anytime, online, 24 hours a day. There are no cancellation fees. To avoid being charged after your trial, simply cancel your account before the trial ends. For more information, see our Cancellation Policy below.

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  • How much does FunPass Cost?
    Answer:

    FunPass membership, our best value, is $19.99 plus any applicable tax per month.

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  • What games are included?
    Answer:

    Just about every game we sell is available to play on FunPass. - everything from classics to new releases. Top titles include Collapse, Bejeweled, Text Twist, Sudoku, MahJong Medley, Aloha Solitaire and many more! As a member, you'll be able to choose from any of our FunPass titles. We'll be adding new games to the game catalogue every week.

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  • What is the Free FunPass Trial?
    Answer:

    New customers are eligible for a free trial. To avoid being charged after your trial, simply cancel your account before the trial ends. For more information, see our Free FunPass Trial Policy below. If you are enjoying FunPass, do nothing and your membership will automatically continue on the plan you have selected for as long as you choose to remain a member. See our Terms of Use for complete membership and free trial details.

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  • How do I Get Started?
    Answer:

    To get started with your free trial, simply click the "Start FunPass Trial" button anywhere on the site and complete our simple sign-up process. Once signed up, use our web site to choose your games.

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  • When can you cancel?
    Answer:

    As a FunPass member, you will have the ability to cancel your FunPass membership at any time. Your cancellation will take effect at the end of your current billing period. Please keep in mind: To ensure that your credit card will not be charged for your next billing period, you MUST cancel your FunPass membership no later than the day before your next scheduled billing period begins. Until the end of the current paid billing period, you will still have access to FunPass. On the first day after the current paid billing period expires, FunPass access will be terminated, the membership will expire, and no further membership related charges will appear on the credit card.

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  • How do I cancel?
    Answer:

    Log in to the "Memberships" page. Find your FunPass subscription and click the "Cancel" link to begin the cancellation process.

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  • Will I receive a refund?
    Answer:

    You will not receive a refund for billing that has already occurred, except in the specific instances described below. Once your cancellation is effective, you will no longer have access to the large selection of FunPass games, and you will no longer receive FunPass member discounts on purchases of downloadable products. Monthly payment plan: Once cancelled, your membership will end at the end of the latest 30-day billing period for which you have previously been charged. No further charges will be applied, and no refunds for unused time will be made.

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  • Ordering Error?
    Answer:

    You may request a refund and immediate termination of your FunPass membership in the case of fraudulent or unauthorized usage of your credit card. If this is the case, notify us immediately using the GameHouse.com customer support

    form
    .

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  • How does it work?
    Answer:

    With FunPass you can play as many games as you want, for as long as you want, for one low monthly fee. Just connect to the Internet, click on any FunPass designated game on GameHouse.com, download and install the game, sign in to FunPass, and play. There are no time limits or restrictions.

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