Downloads FAQ

If you purchased a game directly from GameHouse.com, you can get your games by signing into My Gamehouse. There is no extra charge for redownloading. If you purchased your game from one of our partners such as Real.com or Yahoo, you will need to contact them to get the correct version. Once you have your game downloaded, register your game by clicking the register tab and entering your license information.

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Windows Vista has a backward compatibility problem with many older software applications, like our games. Until then, the following is a temporary fix that may or may not work on your computer:

Try running the game in compatibility mode. This can only be done through the main Admin account.

1. Right click on the game icon on your desktop.
2. Select Properties.
3. Go to the compatibility tab in the properties window.
4. Check the box next to "Run this program in compatibility mode for".
5. Make sure it says "Windows XP (service Pack 2)" under that.
6. Make sure you check the box for "run this as an administrator".
7. Click OK.
8. Afterward, try running the game again. It may pop up a warning box that you will want to be sure to click "allow" to allow the game to run.

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Click "Yes" button on the Error. This may proceed as expected with no issues. If the error comes up again:
* Temporarily disable firewall
Another possibility:
* Reset Internet Explorer or Firefox

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If you are using Internet Explorer or Firefox, click the yellow security bar at the top of the page. Next, click the "Begin download" button, then refresh the page. Firefox's download page sometimes appears behind the browser. Google Chrome confirms downloads at the bottom of the page.

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Many new games bought from Gamehouse.com will no longer have to be unlocked with a license code. Instead you can simply sign in with your gamehouse.com account username and the game will unlock automatically. Most purchases that were made before the New Gamehouse.com will still require license codes and you can access those original codes in the My Gamehouse tab under your order history. As we update our old games with the new system, eventually all of your orders will be under the new system and license codes will no longer be necessary.

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The Error Message: "Not a Valid Win32 Application" usually means the game somehow got currupted during download and ended up a file that your computer does not recognize.

Most smaller Anti-Virus programs will classify this file as a Type_Win32 virus, since it doesn't recognize the corrupted file. I assure you that it is not a virus, just a corrupted file.

Please try the following:

1) Delete the corrupted file.
2) On your Internet Browser, clear out your Temporary Internet Files. It should be under OPTIONS in your Tool Bar.
3) Exit out and RESTART your computer.
4) Now redownload the game.

This usually helps with Win32 application errors 90% of the time. The other 10% is usually solved by getting all the Windows Updates from Microsoft.

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GameHouse.com is primarily a download site. The install files for our games are small and our downloads are safe and secure. Also, our trial games can be copied and distributed freely. If you still would like a CD, you can get some of our games on CD by including our backup CD with your order for a $7.99 shipping fee. The backup CD also includes some of our trial games for install. The backup CD does not include a full retail copy of the game. Games purchased on CD still require that you purchase a license and register for full access. In a few cases we are not able to put certain games on a CD, and only a download link will be included. When you check the box to include a CD when you are ordering, you will see red warning text next to the CD if your selected game is not available on a backup CD.

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Our Jigsaw Puzzle Packs have a different registration process than all our other GameHouse games. To register: 1. Start Super Jigsaw.
2. Select the Category of the Jigsaw Puzzle Pack you wish to register.
3. In that Category, click on any picture that belongs to the Jigsaw Puzzle Pack you wish to register.
4. The registration window will appear after you click the picture.
5. Enter your registration info in the register tab to register the specific Jigsaw Puzzle Pack that you just purchased.

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Make sure the picture you are using belongs to the specific Jigsaw Puzzle pack that you purchased. Also, make sure that you only download the Jigsaw Puzzle Pack from the website you originally purchased from. Other online stores have different registration processes and will not accept our license information and vice versa.

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Yes! We are your Mac gaming destination with hundreds of Mac games and more arriving all the time. When you look at our website from a Macintosh computer, it will show you Macintosh games by default. When you look at our website from a PC, it will show you PC games by default. In either case, you can you always view PC Games or Mac Games from the links on our top menu.

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Under each puzzle picture is a little "i". If you click on it, a little window will appear telling you the name of the picture and what Jigsaw Puzzle Pack it belongs to.

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Can't find a certain game? Try Search! In the upper-right corner of any GameHouse.com page, you will see a search box with a yellow Search button. Enter the name of the game you're looking for, click the Search button, and the matching Search Results will appear.

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In the bottom menu, after you click on a picture, make sure there is a Checkmark in the box next to "Allow piece rotation". Then you can use the SpaceBar to rotate the puzzle pieces.

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The Mac version of our Jigsaw Puzzle Packs use the extension ".dmg" (Disk Image). Since they are an image of the program, they aren't installed, and therefore cannot be merged.

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