Top Issues FAQ
- Known Issues for customers coming from Real Arcade
Answer:
Here is a list of problems we are aware of in regards to customers moving their accounts over from Real Arcade. If you have one of these issues be aware that we are working on a fix and we will post a notification here of when that fix is complete.
Customers that were paying for their accounts with unsupported payment types (i.e. NOT Visa, MasterCard, American Express or Discover) will not be able to move their account to GAmeHouse.com at this time.
Customers that are paying in a foreign currency (Euros, etc) will have their payment converted to US Dollars upon moving their account information to GameHouse.com.
The following games from RealArcade will not be available for download on GameHouse.com (though you can still play them if you have them installed):
Alien Stars
BreakQuest
Cactus Bruce and the Corporate Monkeys
Chicken Rush
Diamond Drop
Family Feudâ?˘
Family Feudâ?˘ 2
Flyonoid
JEOPARDY!
Jigsaw365
Jigsaw Puzzle Golden Edition
Jigsaw Puzzle Platinum Edition
Mah Jong Jade Expedition
Rebound
Rebound Infinity
Rebound Lost Worlds
Rebound Lost Worlds â?? Recharged
Rock & Roll JEOPARDY!
Star Defender 2 - I just arrived from Real Arcade. Where can I get answers to my questions?
Answer:
Welcome to GameHouse!
If you have questions specifically about your account transfer to GameHouse then you should check out our Real Arcade FAQ. Click here to see it. Please make sure you visit the FAQ before contacting customer service about any questions. - How can I contact customer service?
Answer:
To contact Customer Service, you can click the "need more help?" link at the bottom of each FAQ entry. Fill out the form and submit it. You should receive a response within 24 hours. You can also check out our Support Forum to see if you can get help from the GameHouse.com Community. To access the forum you can click the button at the top of our FAQ page.
If you have questions specifically about your account transfer to GameHouse then you should check out our Real Arcade FAQ. Click here to see it. Please make sure you visit the FAQ before contacting customer service about any questions.
Expect an answer to your email within 24 hours. For a faster response you can call us at 1-866-831-5895
Hours of operation for our phone line are:
6am -6pm Pacific Monday through Friday
7:30am - 5PM Pacific on Saturday and Sunday - Where can I redownload a game I purchased from you?
Answer:
If you purchased a game directly from GameHouse.com, you can get your games by signing into My GameHouse. There is no extra charge for redownloading. Once you have your game downloaded, register your game by clicking the register tab and entering your license information. If you came from Real Arcade you can access your games via the same My GameHouse page. You will see a link at the top of "My Games" to see your "Real Arcade My Games".
- How do I retrieve License Codes for games I purchased?
Answer:
When purchasing a game from GameHouse, we place unlock information, as well as re-download options, within your MyGameHouse area on GameHouse.com for your convenience:
- Click "Log In" at the top right of the page and log in to your account. (if it says "Log out", skip this step)
- You should see three tabs at the top of the page: Download Games, Online Games, and My GameHouse. Click My GameHouse.
- In your Profile click "Download History". This page will display your purchase/download history and will have the codes needed to unlock your games.
Some games will only have a download link next to the name of the game. Those games will register themselves when you download them, no registration is necessary. If it still asks you to register the game, use your Gamehouse.com email and password to unlock the game.
For games purchased before 11/21/2008, Retrieve your license code here. Follow the instructions provided. - Windows 7 Compatibility Problems
Answer:
Not all Gamehouse.com games are supported under Windows 7. Please check the system requirements for the game you're trying to run to make sure it can run on Windows 7. Games released before the Windows 7 launch may not work at all in the new operating system.
- Why am I not receiving any emails or newsletters from GameHouse.com?
Answer:
Many email clients have different sensitivity for determining what is Junk/Spam and what is a real email. Please make sure your email is not BLOCKING or FILTERING out some of our emails. If your email has a JUNK folder or SPAM folder, please check in there for some of our missing email.
To ensure that all GameHouse.com emails and Newsletters will go directly to your inbox, please add "@gamehouse.com" or "*@gamehouse.com" (without quotations) to your email address safelist.
If you are a GameHouse member and are not receiving the weekly GameHouse newsletter, click the "My GameHouse" tab and log in to your account. Next, click the "E-mail Preferences" link. Make sure that the box next to "Yes! Please send me GameHouse e-mails!" is checked. This will ensure that you are subscribed to receive the GameHouse newsletter. - Why do I get a white screen when I try to play Herod's Lost Tomb?
Answer:
The white screen is related to a known issue with the game. We don't expect to receive an update to fix this bug from the game's developer. To move past the white screen simply click your mouse anywhere on the screen and the game will continue normally. There will be a second white screen after you click OK on the following screen. You can click your mouse again to continue on. After the second white screen the game will continue to run normally.
- How do I register my Jigsaw Puzzle Pack?
Answer:
Our Jigsaw Puzzle Packs have a different registration process than all our other GameHouse games.
To register:
1. Start Super Jigsaw.
2. Select the Category of the Jigsaw Puzzle Pack you wish to register.
3. In that Category, click on any picture that belongs to the Jigsaw Puzzle Pack you wish to register.
4. The registration window will appear after you click the picture.
5. Enter your license name and code that you were provided to register the specific Jigsaw Puzzle Pack that you just purchased. - How do I log out as one user, and log in as another?
Answer:
1. Just hit the "Log Out" link at the top right of any GameHouse window.
2. Login as your second user.
- I wasn't billed correctly for my purchase, how do I correct the mistake?
Answer:
Please use our Customer Support Form (click "need more help?" below) and include all order #'s you received. You will only be charged once for each order you place, so if you only have one order number, you have only been charged once.
- I can't find my favorite online game. Where is it?
Answer:
Try the All Online Games page to find your game. You can sort games alphabetically there.
- The Customer Service contact form does not work! What are my options?
Answer:
If you are having trouble submitting your question via the Customer Service Contact Form, you can also contact Customer Service by sending an email to support@gamehouse.com
