Customer Support
Top Support Issues
- Known Issues for customers coming from Real Arcade
Answer:
Here is a list of problems we are aware of in regards to customers moving their accounts over from Real Arcade. If you have one of these issues be aware that we are working on a fix and we will post a notification here of when that fix is complete.
Customers that were paying for their accounts with unsupported payment types (i.e. NOT Visa, MasterCard, American Express or Discover) will not be able to move their account to GAmeHouse.com at this time.
Customers that are paying in a foreign currency (Euros, etc) will have their payment converted to US Dollars upon moving their account information to GameHouse.com.
The following games from RealArcade will not be available for download on GameHouse.com (though you can still play them if you have them installed):
Alien Stars
BreakQuest
Cactus Bruce and the Corporate Monkeys
Chicken Rush
Diamond Drop
Family Feudâ?˘
Family Feudâ?˘ 2
Flyonoid
JEOPARDY!
Jigsaw365
Jigsaw Puzzle Golden Edition
Jigsaw Puzzle Platinum Edition
Mah Jong Jade Expedition
Rebound
Rebound Infinity
Rebound Lost Worlds
Rebound Lost Worlds â?? Recharged
Rock & Roll JEOPARDY!
Star Defender 2
- I just arrived from Real Arcade. Where can I get answers to my questions?
Answer:
Welcome to GameHouse!
If you have questions specifically about your account transfer to GameHouse then you should check out our Real Arcade FAQ. Click here to see it. Please make sure you visit the FAQ before contacting customer service about any questions.
- Where are SCRABBLE, MONOPOLY, CLUE, YAHTZEE and THE GAME OF LIFE games?
Answer:
Our contract with Hasbro, the owner of those brands, has expired. Although those games are no longer available at GameHouse, we think youâ??ll love these great games: Super TextTwist and TextTwist 2, Skip-Bo, UNO, Mortimer Beckett and the Time Paradox, Mortimer Beckett and the Secrets of Spooky Manor.
- How can I contact customer service?
Answer:
To contact Customer Service, you can click the "need more help?" link at the bottom of each FAQ entry. Fill out the form and submit it. You should receive a response within 24 hours. You can also check out our Support Forum to see if you can get help from the GameHouse.com Community. To access the forum you can click the button at the top of our FAQ page.
If you have questions specifically about your account transfer to GameHouse then you should check out our Real Arcade FAQ. Click here to see it. Please make sure you visit the FAQ before contacting customer service about any questions.
Expect an answer to your email within 24 hours. For a faster response you can call us at 1-866-831-5895
Hours of operation for our phone line are:
6am -6pm Pacific Monday through Friday
7:30am - 5PM Pacific on Saturday and Sunday
Top FunPass Issues
- Can I use my FunPass subscription on more than one computer at the same time?
Answer:
You can use your FunPass subscription on more than one computer, BUT you cannot play at the same time. You will automatically log out of your first computer, if you log onto a 2nd computer.
- How do I login/use my FunPass subscription?
Answer:
The first time you play a FunPass game you'll need to login. When you start the game, the startup screen will first show the Free Trial screen. To login to FunPass, simply click the FunPass tab near the upper left of the window. Just type in your email address and password, then click Login and Play! From then on, every time you start a FunPass game, it will immediately go the FunPass tab, with your information entered. All you have to do is click the Login and Play button and you're playing!
- I know there is a discount on game purchases for Funpass subscribers, how come I don't see the discount on my order?
Answer:
There are a few reasons this can happen. The most common cause is that you are not signed in to your funpass account on our site. To sign in, you can use this link. Also be aware that this discount does not stack with other discounts. Only the largest discount applies on your order.
- I'm coming back to FunPass after cancelling, how can I reactivate my subscription?
Answer:
Reactivating is just as easy as canceling your service. Simply navigate to the Membership page and log in. Then click the reactivate button next to your canceled FunPass subscription to start the reactivation process.
