sunshine92's Posts

GameHouse Forums > Top Users

On Wed Sep 07 04:28:20 PDT 2011, sunshine92 said:

wbeal wrote: Hello sunshine92,

I'll look into your account and I'll review the transcript from the Customer Support team, and then we'll follow up with you via email. You can expect to hear from us within the next 24 hours.

Thank you,
Bill

Thanks for the quick reply.

On Thu Sep 01 18:34:38 PDT 2011, sunshine92 said:

I downloaded and installed this evening and can\t even get it to load and start the free trial. The tabs are missing. Keep getting 2 script errors when I click the game icon and a blank screen.

Never mind. Uninstalled/reinstalled and it's working fine now. Have finished five parts of chapter 1. I like it and will purchase. Took me a minute to realize you needed to double-click the flag at the top of the screen to start each scene.

On Wed Apr 27 16:08:28 PDT 2011, sunshine92 said:

WBeal

Customer Service has reissued the coupons and they worked. Both games are now bought. I consider the inicident closed. Thank you

On Wed Apr 27 12:30:12 PDT 2011, sunshine92 said:

Too bad that neither of the coupons issued worked. Oh well. At least Big Fish Games honors their credits. When I get back to financial stability, I won't be back on this site. The 2 games I want I'll just wait and buy the discs at the store. Pay a little more money but at least I don't need to worry about licenses expiring, which happened with a lot of my games during the switch from Real Arcade. Even those coupons issued never worked either. Maybe I should have my friend in RCMP's fraud department investigate this site. Seems strange that any coupon ever issued from Gamehouse came up as not valid as if they have been used by somebody else. The only reason I will be back to this site is to redownload my games and put them on my external hard drive for safe keeping.

On Sat Apr 09 16:15:29 PDT 2011, sunshine92 said:

Gamehouse ripped me off of 2 credits this morning. I have had to close account due to financial difficulties. My credit card statement read that my transaction was taken out on the 12 of Feb. All game pass credits in the past were good until the 11 of the month. When I checked earlier in the week, I still had 2 credits remaining good until the 11 of April. GH customer service said my account expired on the 9th (today). Only got 58 days for my final credit. Have talked to my credit card company and a friend who works for the RCMP. They are both now launching illegal billing practice investigations. I have 6 credits at the good game site, which cn't be mentioned here. They are good for 6 months after termination of membership. Will certainly not be back at this site unless I need to download my game. Good luck everyone.

On Fri Nov 20 06:38:43 PST 2009, sunshine92 said:

Finally able to download games. Support was no help. Here is what I did. I went to control panel, uninstalled both Gamehouse and Real Arcade installers and went back to Gamehouse and clicked on a game to download a demo of a game I didn't have. A window popped up asking to "run or save", I clicked save, went to folder where I saved file, double-clicked on Gamehouse and started download. I just played the demo and game is working normally. I hope this solution works for others.

On Thu Nov 19 06:20:16 PST 2009, sunshine92 said:

I get the following error when I try to download a game:

COMexception(.\src\library\tLuaCom.cpp,39:

It happened 3 times today on three different downloads. I have deleted temporary files, cookies, etc. I run Vista Home Premium 32 bit OS with Internet Explorer 7. This has never happened to me before. I have always been able to download games from Gamehouse in the past. It seems to have happened right after merging my account this week from Real Arcade. Any solutions?