On Sat Feb 13 21:48:58 PST 2010, sshhameless1 said:
I am much more likely to continue a relationship with a company that can admit its mistakes and takes steps to correct them than I am to continue with a company who as far as I can tell is trying to keep the problem quiet hoping the fallout will be minor.
Fortunately, for myself, I believe I am above average when dealing with computers and the internet, as I have worked in IT. Thus I have avoided being duped by the rogue software that is causing the issue here. So many of the customers here are not as savvy and they shouldn't need to be. I don't say that as an insult to anyone it is not my intent to offend any of the customers here. I say it because I believe that when we pay for a membership at a site like this, we should be able to TRUST that nothing that we do, no action that we take, ie downloading a game, will cause harm to our computers. We should not need a degree in computer science(an exaggeration but hopefully you get my point) to safely use this website.