nvcowgirl's Posts

On Mon Nov 16 12:33:39 PST 2009, nvcowgirl said:



sshhameless1
Have you tried folders I have them in several ways by game types and also by the game club the came from I've got them as ones I own & ones I downloaded & want to buy at some time or other that way I can make sure when I want to buy something I can make sure I haven't already bought it ( Ya I know I belong to too many clubs ) already (which I've done especcialy older ones that I find on steals & deals or other specials). The other folders I use if I want to play a certain type of game ( hide & seek, match 3, card games ect. )
I hope that helps also I print out a list of my games from member page or were ever their listed ever few monthes so I also have a hard copy just in case my computer crashes. (ya like that ever happens) good luck

On Mon Nov 16 12:07:36 PST 2009, nvcowgirl said:

Thanks for the tip of sending email directly to support to get credit for missing games we see how that works.
I transfered all my games over and re downloaded them all last night & this morning and reregistered them (use middle tab on pop up page that you get after downloading one that say regester thats the only one that will get the job done) I had over 45 games to do on my account and we had several other accounts on Real Arcade that were trial offers and had been closed fore a long time was able to get all of them brought over ( did not have to open a payng account when offer came up I clicked no never had a problem because of it ) happy to say everything went perfect had no problems all are done & all of them are working fine.
Now if we can get the lost games credited & the double charges one fore each account (only got 1 credit so far the other account will charge twomorrow) Which on Friday when I called about it said wouldn't happen oh so wrong. Well we'll see what happens.

On Sun Nov 15 14:59:51 PST 2009, nvcowgirl said:

I thought we were suppose to get 2 credits for our fees I called Friday & was told that was correct was told what ever I was paying on my GameHouse acc. $5.99 per month & that I would not be billed on my RealArcade acc. & receive 2 credits but they took their money & I only 1 credit & their scheduled to take another payment from my Real acc. next week this is twice per billing (info is on my acc page )that makes it another $9.99 that almost $16 for another credit? This is stupid I don't want to pay them twice a month especcialy after already having lost 5 games( got credit for 1 If they don't care about their customers their are other great clubs out their that cost less and give more and care about their customers. I belong to two of them already. Any one else have this problem yet??

On Sun Nov 15 14:59:44 PST 2009, nvcowgirl said:

I thought we were suppose to get 2 credits for our fees I called Friday & was told that was correct was told what ever I was paying on my GameHouse acc. $5.99 per month & that I would not be billed on my RealArcade acc. & receive 2 credits but they took their money & I only 1 credit & their scheduled to take another payment from my Real acc. next week this is twice per billing (info is on my acc page )that makes it another $9.99 that almost $16 for another credit? This is stupid I don't want to pay them twice a month especcialy after already having lost 5 games( got credit for 1 If they don't care about their customers their are other great clubs out their that cost less and give more and care about their customers. I belong to two of them already. Any one else have this problem yet??

On Sun Nov 15 14:40:58 PST 2009, nvcowgirl said:

I agree I had 5 games were no longer avaiable

I SPY Spooky Mansion Deluxe
Little Shop Big City
A Series of Unfortunate Events
I SPY Fantasy
Mystery Case Files Huntsville

I waited for a couple days heard nothing so went back & checked & their was a reply on site to my ticket. Their reply the 2 I Spy games were over 18 months old. They gave me 1 credit for those 2 games. Like this is an excuess for not giving us what I paid fore. I thanked them for the free game said it was a nice start but they stilled owed me fore 4 more games as it was my fault they were no longer avaiable. Their response to other 4.
I apologize for the inconvenience, however I have determined that this game was no longer available on RealArcade before your account transferred.
In this case, unfortunately, we cannot issue the game to you since it has not been available for some time