lyns_stuff's Posts

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On Sun Jan 24 00:06:06 PST 2010, lyns_stuff said:

and part three
Well the game has finished downloading and I got the screen with three tabs. My understanding is that I am supposed to select "Register Now" and login. Did that and received "You do not have privileges to register this game at this time". This is the same message I receive every time unless I select "Buy Now".
I am done. I will give myself one more day to hear from support and to receive at least this one "free" game actually with no charge, but then I will be done if I do not have a response.

On Sun Jan 24 00:00:28 PST 2010, lyns_stuff said:

Well here I am being a sucker again. I clicked on the link for the "free" game of the day. Waiting for the game to finish downloading to see if I can play it without being asked to pay for it.
I have not been able to use one free game of the day since switching from Real Arcade.
Having been a member of Real Arcade for over five years I am saddened that I do not have hardly any of the games left on my list that I paid for. While it is suppose to be possible to download my games again, I was actually charged for games that I had owned with Real Arcade.
When I contacted Customer Support I was told how I should have been able to access, but none of the options worked for me and the only method to access was to go through the checkout process which with Real Arcade would actually just say that I was already registered and unlock the game. I inadvertently used credits that I did not know I was using.

On Fri Nov 13 20:06:24 PST 2009, lyns_stuff said:

I am soooooooooooo confused. I have gone through the steps to find my Real Arcade games. I downloaded one of the games that I have owned for years, but was not on this new laptop. I open it and cannot register, and am asked to purchase it again.

I download the "Free" game of the day and have the same issue. I get messages stating that I am not eligible for free pass or to login to the game to prove who I am.

I am so frustrated at this point that I want to ditch it all after being a member of Real Arcade since 2004. Sad that I am having this issue along with anyone else that has been a long time member.

I also cannot find out what I will be charged per month at this point. Did the billing stay the same or am I going to be surprised at the end of this month with additional charges? I did have the proper paymet methods on my Real Arcade account.

SOMEONE, please let us loyal Real Arcade members that have followed all the instructions we can find to work with this new site to access our games. I am not a novice for goodness sake.

I support software for a living and understand the troubles that happen with mergers. Please make this easier or tell us that we are all just hanger ons that Gamehouse would prefer went away, because that is the way I feel at the moment.