lm1hm2's Posts

On Fri May 18 09:33:01 PDT 2012, lm1hm2 said:

I'm glad that the redeeming coins issue is fixed. However, this does not benefit me as a Funpass customer, as I already have access to all the games I want to play through my monthly fee. When is Gamehouse going to come up with some sort of reward scheme for its Funpass customers? The Amazon cards were a good idea but they dont exist anymore.

On Sun May 13 00:19:13 PDT 2012, lm1hm2 said:

Same here - was playing it yesterday and now it wont work. Just get an error message saying it is not available.

On Fri Apr 06 00:52:15 PDT 2012, lm1hm2 said:

Thanks Bill. The update worked for me too. Am now enjoying the game. However, I had a live chat session with one of your team, and they told me the problem was that my drivers were outdated, even though I explained that this was the only game I was having problems with! Anyway, at least it works now.

On Wed Apr 04 03:29:09 PDT 2012, lm1hm2 said:

This game doesnt work for me - when i try to login to it, it keeps saying "an older version of flash has been detected. please install a later version". I have flash 11 - the latest version so whats going on?

On Fri Mar 02 00:43:35 PST 2012, lm1hm2 said:

would be really nice to play this game but it will not open!

On Tue Feb 28 23:12:38 PST 2012, lm1hm2 said:

you need to hold the paper over the torch on the back wall. if you have the right chemical you can see whats on the paper.if youy dont have the right one you need to keep trying all the different flasks.

On Tue Feb 28 14:35:06 PST 2012, lm1hm2 said:

Right - managed to open the safe.cant remember the combination cos it was an accident. The colour is green and the letter is j. Just kept trying the other two until i got it right. You have to press the middle key after each try. Am now in a ridiculous hidden object scene where the things are quite difficult to spot. Good luck!

On Tue Feb 28 09:49:07 PST 2012, lm1hm2 said:

am completely stuck. Cant turn the dials on the safe Help!!

On Sat Feb 11 10:13:08 PST 2012, lm1hm2 said:

Hi Barry
If you look at the forum for this game other people are having the same problem. It is an issue at your end.
Please sort it out for us - there is no point us all emailing the tech team
Thanks

On Sat Feb 11 00:26:31 PST 2012, lm1hm2 said:

Game keeps crashing for me too. When I have gone back into it, it does not give me the option to play as a fun pass member - only that i can buy it.
I have uninstalled but will not download it again until there is a fix.
Please sort this out

On Thu Dec 15 23:47:15 PST 2011, lm1hm2 said:

It seems a little unfair that only your american members can use the amazon vouchers. I live in the UK, and I am a funpass member so i do not want to use my rewards for buying games. If i choose to redeem the vouchers on the american amazon, i would have to pay shipping for anything i bought, and this is really expensive to the UK.
Any alternatives for your other customers around the world?

On Wed Oct 26 03:44:18 PDT 2011, lm1hm2 said:

I have not previously had any problems with my toolbar, and the daily sign in streak notice. However today I have NO toolbar. Please sort this out

On Tue Aug 30 09:44:04 PDT 2011, lm1hm2 said:

Hi
I have noticed that on most of the new game forums, and on the support pages, there seems to be threads appearing that seem to advertise websites such as [LINK REMOVED BY MODERATOR] and posting for I phone apps.
Why is this happening and are you doing anything to stop these?

On Mon Aug 01 04:56:30 PDT 2011, lm1hm2 said:

Is this the first one of a series that is free to download from the BBC?
There are now 4 available for nothing!!

On Sun Jul 31 00:52:05 PDT 2011, lm1hm2 said:

When the second game was originally released there were lots of problems with it - you can look at the forum for it. Gamehouse said they had released an updated version of it but I was never able to play it

On Sat Jul 30 11:21:30 PDT 2011, lm1hm2 said:

Hi Lance
I am using Google Chrome, so it is not just Internet Explorer

On Sat Jul 30 09:00:28 PDT 2011, lm1hm2 said:

Hi
I'm having the same issue. I have played an online game and downloaded 2 games, and have not got the points for these.
I have not got the toolbar - just a bar saying to sign in, but I am already signed in when I open the gamehouse icon on my desktop.
Please advise

On Thu Jul 28 15:23:54 PDT 2011, lm1hm2 said:

I am trying to enjoy this game but it takes so long to load each scene.
Is it just me? Will have to give up as its so frustrating!

On Mon Jul 18 22:54:44 PDT 2011, lm1hm2 said:

go back and talk to the injured man. this seems to set the mini game off. hope this helps

On Fri Jun 24 12:13:01 PDT 2011, lm1hm2 said:

The game doesnt flicker for me, but it runs soooo slowly. Better when I took off the custom curser but still very slow

On Wed Feb 23 13:42:33 PST 2011, lm1hm2 said:

Chuck wrote:
lm1hm2 wrote: Well - i managed to download the game, but its now stuck on the loading screen and wont go any further. Only way to stop it is with the game manager.
Yet another problem with a gamehouse game! Wonder if they read these forums?
Was really looking forward to this.
Im not even going to bother with support - they will just tell me its a problem with my system


This is Chuck from the QA department. Here's a few questions: How much ram does your computer have? What kind of graphics card do you have? I just downloaded it from the site and it worked fine so I'm thinking it was a corrupted download or not enough ram. Were you able to play Nightmare on the Pacific? That game was a monster as far as system requirements!

Hi Chuck
Im not the only one having problems! I have no idea of my ram or graphics card - I just like to play games

On Wed Feb 23 09:29:05 PST 2011, lm1hm2 said:

Well the game doenloaded but just gets stuck on the loading screen.
Please Gamehouse read the game forum page - im not the only person having trouble

On Wed Feb 23 09:27:27 PST 2011, lm1hm2 said:

Well - i managed to download the game, but its now stuck on the loading screen and wont go any further. Only way to stop it is with the game manager.
Yet another problem with a gamehouse game! Wonder if they read these forums?
Was really looking forward to this.
Im not even going to bother with support - they will just tell me its a problem with my system

On Fri Jan 14 10:14:45 PST 2011, lm1hm2 said:

Hi
This game runs sooo slowly on my system, but the cut scenes are fine. Anyone else having this? Any suggestions?
Thanks

On Tue Jan 04 03:15:55 PST 2011, lm1hm2 said:

try GAMEZEBO- they have walkthroughs for most games

On Wed Nov 24 12:14:24 PST 2010, lm1hm2 said:

Does anyone else have the problem that the game doesnt get past the loading screen? Have uninstalled and reinstalled but having the same problem. Was looking forward to this game!

On Mon Sep 27 12:25:34 PDT 2010, lm1hm2 said:

Well - ive tried your new version of this game - it still doesnt work. The cog puzzle is impossible (but at least the skip button works now) and ive got to the wedding scene where it just stops working!!
NOT A FIX

On Wed Sep 22 05:30:48 PDT 2010, lm1hm2 said:

I first reported a problem with this game on 24th August. Despite you saying that you were aware of a problem nothing has happened.
Are you guys doing anything about this game?

On Fri Sep 17 14:02:05 PDT 2010, lm1hm2 said:

Arvin wrote: Hi,

Thank you all for posting your concern.

We're really sorry for the experience you are facing regarding this game. This issue has already been identified by our Technical team and they are working on a fix. We'll keep you posted on our progress.

Thank you all for your patience and support!


Hi am still waiting for a fix for this game!!

Best regards,
Arvin

On Mon Sep 06 11:59:30 PDT 2010, lm1hm2 said:

I am having problems too, although the hint button works for me.
I am stuck in the bedroom in the casino - I need a key for the bedside cabinet and cant find it. I have looked on the walkthrough at Gamezebo and it says there is a hidden object search under the bed but when I point to that area there is nothing there.
Am fed up now - have downloaded and restarted so many times I cant face it again.

On Thu Aug 26 10:22:21 PDT 2010, lm1hm2 said:

I have downloaded the updated version of this game but I'm still having problems.Support have helped but not enough. I am now stuck at level 9 - the house. The hidden object scene is asking for a cassette tape but it is not there. When you click the hint button it shows where to look but nothing is there. Is anyone else stuck? Is this still a bugged version?

On Wed Aug 25 07:21:46 PDT 2010, lm1hm2 said:

the fix hasnt worked for me. the game is worse than ever.
in the first level (sara's room) the hint button doesnt work, and i cant use the disguise items.
try again!

On Wed Aug 25 01:14:07 PDT 2010, lm1hm2 said:

the fix hasnt worked for me. the game is worse than ever.
in the first level (sara's room) the hint button doesnt work, and i cant use the disguise items.
try again!

On Tue Aug 24 15:15:02 PDT 2010, lm1hm2 said:

there seems to be a problem with this game. When you get to the level with the gears in the prison cell, the gears do not go on the spindles and the skip button does not work.
I have tried deleting and redownloading the game but the same thing happens.
I have also tried as another player.
Yet more problems with your games - still waiting for a fix for Vault cracker despite many contacts with support.

On Tue Aug 24 15:11:37 PDT 2010, lm1hm2 said:

when i get to the level with the gears (in Bucharest) the gears wont go on the spindles, and the skip button does not work.
I have deleted and redownloaded and it doesnt work.Have tried to restart as another player but still stuck.
Any suggestions?

On Wed Aug 18 01:14:11 PDT 2010, lm1hm2 said:

Hi Bill
If you know about this problem, why are your support guys still saying its a problem with my video card drivers?
Are they aware that you do not have the correct version of the game?
Please sort it out - i'm very fed up!!

On Tue Aug 17 07:54:17 PDT 2010, lm1hm2 said:

I emailed GoGii games - here is their reply:
Hi there,

Thank you very much for pointing all of this out to us! We’ve looked into the issue and it seems that Gamehouse has neglected to update their available version of Vaultcracker to the latest unbugged version we’ve given them. We will be making Gamehouse aware of this and the issue should be resolved soon. Thanks again!

Kind regards,

GOGii
Games
Customer Service
So come on Gamehouse - SORT IT OUT!!

On Tue Aug 17 07:51:13 PDT 2010, lm1hm2 said:

Hi
To everyone who is having problems with this game - I emailed GoGii Games to tell them about our problems. Here is their response:

"Hi there,


Thank you very much for pointing all of this out to us! We’ve looked into the issue and it seems that Gamehouse has neglected to update their available version of Vaultcracker to the latest unbugged version we’ve given them. We will be making Gamehouse aware of this and the issue should be resolved soon. Thanks again!"

Kind regards,

GOGii
Games

Customer Service

So come on Gamehouse - sort it out!!

On Tue Aug 17 03:10:01 PDT 2010, lm1hm2 said:

I've just downloaded the one hour trial from GOGII games and it worked perfectly.
I'm sick of Gamehouse saying its a problem at my end - if there was something wrong with my system then it wouls not work from another site.
SORT IT OUT GAMEHOUSE - the problem is yours not ours

On Fri Aug 06 01:17:37 PDT 2010, lm1hm2 said:

Didnt work for me either. I have contacted support and they say they are working on it but cant give a date when it will be fixed. Why dont they test these games before they release them? Very frustrating!!

On Wed Jan 06 11:49:23 PST 2010, lm1hm2 said:

hi - ive got the same problem. I cant get past the turorial. Please help