janiart's Posts

GameHouse Forums > Top Users

On Thu May 24 08:24:56 PDT 2012, janiart said:

Now I know positively that my coins work again...I downloaded a game last night and everything worked beautifully! For those who have had additional problems, they are probably due to other issues, if you get the coupon code then the coin redemption issue isn't the problem. I suggest you contact customer support for help with whatever the issue is. Thank you GameHouse for getting things working again, and special thanks to Bill for your patience dealing with all the crabby customers who were so frustrated and irritable.

On Mon May 14 09:28:13 PDT 2012, janiart said:

Just an idea for those of you who haven't received a coupon, have you emailed customer support about the issue? If they don't know you're having the problem, they won't know to send you a coupon. I'm very pleased with the free game coupon...and it won't effect my coins when they finally get them working again, so I'll have enough to get a couple of additional free games by then. They did say they think they may have it resolved, and will be testing a fix this week! I hope it works!

On Thu May 10 16:57:54 PDT 2012, janiart said:

Ok, now I've tried on IE, same issues others were talking about, certificate errors etc, so I updated everything, hoping that would help. Now I've tried the compatibility tool as well (thank you all who have given ideas) no results. Now I hear that a very kind and helpful individual has offered to help fix the issue free of charge! Yay! I certainly hope GH decides to accept that offer...I can't see any reason not to accept help when your team hasn't been able to fix things for months. Unless you don't want them fixed? which I simply cannot imagine when so many of your customers are having these issues, and have been very patient waiting for them to be repaired. It seems like such a small thing to accept help when it would make so many people happy.

On Thu May 10 09:50:23 PDT 2012, janiart said:

I will try Chrome then, see if I can redeem some of my points. I never use IE due to the many malware/spyware issue on that browser. I spent some time a while back trying different browsers to see which one I had the best experience with, now I use mozilla automatically. I'll post back here with results.

On Mon May 07 19:03:14 PDT 2012, janiart said:

I am sad now...I had hoped that after the updates things would work better. I also would like to know what happened to cause this issue. I'm sure that would reduce the searches and attempts to find where the problems are...If it began at the same time, whatever was done that day is probably the cause of the issue. That should allow you to find the original problem fairly quickly. Computers aren't all that difficult to deal with. if it was working, then stopped, something happened that day to make it stop working. If you address the changes that were done that day, you should have the answer. It certainly shouldn't take months to resolve.

I am a game house fan, and would hate to have to search elsewhere to play...I'll continue here until I cannot in good faith continue anymore. I would hate it if that happened.

On Fri May 04 10:18:32 PDT 2012, janiart said:

Dang, I was hoping (perhaps foolishly) it would be working today. I really would like to be able to download a game with my coins...I really enjoy spending the weekend with a new game I've decided not to spend any real money here until the issue with the coins is fixed. Who else is with me on that? It might be a little mean and petty, but that's how I'm feeling right now.

On Fri Apr 27 18:01:02 PDT 2012, janiart said:

I'm sad...I really like to have a good game to play for the weekend, but I still cannot redeem my coins.

On Fri Dec 16 10:05:49 PST 2011, janiart said:

I've got the same issue. I've done everything possible to try to get past the second part of the key. I've checked all the items listed in the support forum as ways to address issues. My computer is fine, the problem has got to with the game. I completely uninstalled, removed all traces and related files, then re-downloaded the game, and attempted to play again, with the same results.

This isn't the first time I've had problems with a game here, and it's gotten to the point that I almost dread trying a game here since they frequently don't work properly, the problems seem to happen more often on hidden object games, which are my favorite type. Can someone please check into the problems and try to fix them? I'd love to be able to download and play games without these ongoing issues. Thanks!

On Tue Jul 13 21:06:10 PDT 2010, janiart said:

Thanks Bill, I appreciate your prompt reply and GameHouse's concern and efforts to resolve these issues. I've written down the info from the error msg, and done the dxdiag thing so I have all the information ready and am planning to call customer suport tomorrow. I did notice some of the other posts this topic, but didn't see anything about today's game, so I decided to post. I best guess is that the problem is with the ads. Each time I've had a a problem it's been either as an ad came up or as one ended and some of the ads are less likely to cause a problem than others. I don't know if that helps or not, but I figured it couldn't hurt and might help, lol.

I really enjoy the free games each day, as well as the free trials. I'm on an extremely tight budget right now and cannot afford to purchase a game that I wind up not playing. So these tools are very helpful for me. Thanks again GameHouse!