eacrosley's Posts

GameHouse Forums > Top Users

On Tue Nov 24 09:44:52 PST 2009, eacrosley said:

This merger is a nightmare for RA members. To say that GH was unprepared is an understatement. I was asked to be a member of the transfer beta and that's where my troubles began. I got a free game for my troubles which I can't access because I can't complete the transfer. I have had at least four online conversations with CS reps over the last 2 1/2 weeks........quote]


So you mean to tell me that they had serious problems with their beta testing and still went through with the merger of sites. I find that intentionally irresponsible that they would inflict problems on us all when they knew test cases were going badly. Did gamehouse ever care about keeping the real arcade customers?

On Sat Nov 21 06:38:54 PST 2009, eacrosley said:

if you want this company to give you a refund for your taken away games, don't waste your time. I fought with the customer service for hours, and all I got was 3 credits for 13 games lost. I was told that in order to get the rest back I would have to remain a game pass customer. I was told that the reason we would get 2 credits each month instead of 1 was to give credits for games lost. In other words, for a person like me, lost 13 games permanently, I'd have to remain a PAYING customer for over a year to get compensated.

On Tue Nov 17 17:15:58 PST 2009, eacrosley said:

It is possible to lose your games. I lost all 122 games that I had bought over the years from real one arcade. Called customer service today and they were rude as can be saying basically that there is nothing they can do about it. I've also had problems redownloading. The game will redownload and play for me right away, but every game I've tried to reopen and play won't load without me redownloading again,losing any saved spot, and starting from scratch. Gamehouse SUCKS beyond belief and I can't believe real one arcade sold to this loser company. Had issues once in a while with real arcade and they were always great to deal with, which is why I was their loyal customer for 122 purchases. I feel ripped off. Gamehouse is the worst site I have ever dealt with my entire life.