distraida's Posts

GameHouse Forums > Top Users

On Thu Feb 10 03:50:02 PST 2011, distraida said:

Getting a decent response from customer service at Gamehouse is difficult at best. Some games are better bought direct from the developers at the higher prices, because they have better customer service.

Here's an idea for Mr. Beal: Make a user account at GameHouse. Don't identify yourself; give fake information. Contact customer support and experience the trouble for yourself. Then look at the department and eliminate the problems.

Also, how long has it been since you've completed the merge with Real Arcade? Take a look at the issues you're having, and figure out how to fix them. Don't jerk people around, or you're going to lose more customers than you gained from the acquisition of RA.

Now, I'm going to be trying to get support for a problem I'm having with a game. We'll see how it goes this time ..

On Mon Nov 29 05:53:33 PST 2010, distraida said:

Make more accessible games. An accessible game is one that has big graphics, custom pointers that are bigger than standard winows pointers, not too visually distracting (yes, visual excitement sells games, but for some it's too confusing), and distinguishable symbols on the pieces for colorblind users - kudos to GameHouse for creating quite a few of these games!

Make sure all spoken parts have captions, and on the match 3 with symbols, make sure the background is not too similar to the foreground For example, don't use brown on yellow. Also, make sure there is a big enough color difference between pieces that need to be removed versus pieces that don't. DesktopZoom is a free program that can put the screen in grayscale. It is also a screen magnifier: http://users.telenet.be/littlegems/MySoft/DesktopZoom/Index.html

Also, make more games with no time limits. Give the options for timed or untimed, custom cursors or windows cursors, extra visual effects or not, etc.