On Fri Nov 13 18:07:03 PST 2009, cita said:
Even when my RealPass account didn't get cancelled properly, it was not an issue getting a refund. Looks like the days of good customer service went out the window with this deal.
I have never been so disillusioned by this merger. I loved my realarcade membership. I have been trying for two days just to purchase a game with my Gamepass and cannot do it. I used to visit Gamehouse frequently and try out new games. I cannot even purchase a game now and have downloaded the same game 4 times and it still doesn't work, and to beat that, I got charged 7 bucks for nothing but hours of frustration and loss of some of my favorite games. Customer service, what joke. Sent email yesterday, no response.
