On Thu Feb 23 13:24:04 PST 2012, btktex said:
Thanks for replying to our problems. I have Time Warner Cable-wireless internet. I have been having problems with the sign in. I have followed your advise on deleting all the information and reentering it and it works 95% of the time. Even with Jewel Quest, if I do not reenter the information on sign in, it will not work. So that I can do, but its annoying to do it and still get the no internet connection message. Now I do know Time Warner is trying to get an extra 10 dollars a month to "speed" up my internet. I have had this since leaving dialup, and it was fine, but now that they sell it "faster" for more money, all downloads are taking more time. But then there are times when I do not have any problems. I had installed Royal Envoy 2 times and nothing, tried again, and it is working. Or was, because I cannot sign in right now even with signing in fresh each time. Very curious.