ZenitH1's Posts

GameHouse Forums > Top Users

On Tue Nov 24 15:25:12 PST 2009, ZenitH1 said:

Part Two:

I have asked them, with great regret, to cancel my subscription with RealArcade and refund my monies for the 2 credits that I can't use. I have asked them three times to do this and they just ignore that part of the email and just say to following the instructions to migrage. I have told them that I am in the UK as I also found the same link. I am pulling my hair out with all the hassle. I just want to be able to carry on with RealArcade as before and download games when I want to. Has anyone got a solution as to how I can get back onto my games at RealArcade, Sorry if I am ranting but I am so annoyed.

On Sat Nov 21 12:22:50 PST 2009, ZenitH1 said:

I can't combine my accounts ~ all I get is the following error message ~

[i]'Account sign in was interrupted
We're sorry. There's been an error processing the information. Please try again. For help with this issue call Customer Support at 866-733-1228 or click here to chat with live support.'[/i]

I have 'chatted' with live support on three different days and a lot of help that was. One said I was outside the US region and couldn't migrate; other two just said that their IT dept knew about the situation and I would receive an email when sorted ~ still waiting. I have tried again (21st) same problem. Why wasn't real arcade kept accessible if there was a problem. I am not able to access any of my real arcade games as I keep getting directed to the gamehouse website and asked to combine. I just want some straight answers to when this will get sorted. I can't see why it should be taking a week to sort.
Please can you put a smile back on my face?