ScreenNameMe's Posts

GameHouse Forums > Top Users

On Tue Aug 10 18:39:13 PDT 2010, ScreenNameMe said:

It does nothing to resolve the issue, nor does it compensate for the many months (10 to be exact) in which I could not use my RealArcade credits because the GameHouse games did not install on my PC, nor refund me for the 10 months of service fee I paid to access a service that I could not access, the downloading of one free game a month.

So, for you to email me and try to spin it as "problem resolved"...well, that's just not honest.
Thank you for your email. Thank you for the 3 free credits. Thank you for the one free month. But, no, the problem was not resolved to my satisfaction. My resolution will be to go elsewhere for my gaming needs.

On Tue Aug 10 18:37:07 PDT 2010, ScreenNameMe said:

Mr. Beal,

I did receive your personal email, as you stated you would, today - Tuesday. I appreciate your promptness and the fact that you kept your word. However; you are under the misguided assumption that the work around is a resolution, and it is far from that.

The tech did indeed call me back on Sunday. The tech was kind and gracious, but after another huge chunk of time, even he was unable to make GameHouse work on my computer. The "resolution" was to download the games to a different computer in my house. That computer happens to be a laptop and a work computer. So, it really is not ideal.
See next post...

On Sat Aug 07 18:08:04 PDT 2010, ScreenNameMe said:

I just wasted over 2 hours of my precious time on the phone with tech support because of this very issue. Windows XP sp3. Firefox or IE8, both will download, but nothing happens after the download. Tech support's answer? Uninstall every single thing related to RealArcade on my computer. Of course, I then lost the 37 full versions I had installed. I wonder, will Gamehouse be sending me a check for $370.00? I thought not. I am extremely annoyed. This is a hack job of a transfer over from RealArcade to GameHouse.