Kristy's Posts

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You want to "meet" Mr. Bill???
	On Thu Aug 26 11:37:01 PDT 2010, Kristy said: Aww you guys are the best So glad you liked it!! Bill is definitely a huge asset to us here and we are so very glad to have him!! And me? Well maybe. We'll see about that some day

You want to "meet" Mr. Bill???
	On Wed Aug 25 16:58:56 PDT 2010, Kristy said: Check this out - on the blog we did a little intervew with Bill, GHBill or Mr. Bill as some of you know him as. Hope you like it Meet him here!.

Post Link Here!
	On Tue Apr 06 11:04:24 PDT 2010, Kristy said: Room333 wrote: So when and how do we find out who WON. Will the name be annouced somewhere on the site so we can all give a cheer? Inquiring minds want to know. Thanks Kristy for your blogs. Sorting through all of the entries as we speak. Hope to have a winner chosen and notified soon. As soon as they have been notified we will announce publicly. Eeeeek

Post Link Here!
	On Thu Mar 04 10:28:39 PST 2010, Kristy said: jacqgrif wrote: Thank You so much for a wonderful give away. I follow you on twitter and I blogged on FB. Thank You again http://www.facebook.com/#!/profile.php?id=100000310082163&ref=nf Hi jacqqrif! Thanks for the entry. Unfortunately a Facebook mention doesn't count towards the blog entry. If you want to enter using that mode of entry it needs to be on your own blog rather than the Facebook platform. I can't actually see what you wrote on Facebook. Thank you so much for participating!!! Wishing you luck

Food Food, Glorious Food
	On Fri Feb 19 09:38:52 PST 2010, Kristy said: Well this was the wrong thread to click into with a growling tummy

Post Link Here!
	On Fri Feb 19 09:26:55 PST 2010, Kristy said: Getting some great entries for the contest! Thank you to everyone who has taken the time to enter already!! Keep up the good work

Post Link Here!
	On Tue Feb 16 21:26:34 PST 2010, Kristy said: gscottoliver wrote: Wow! I'm amazed that there are only 4 comments here, and none of them contain an entry! I guess I'm a shoo-in! LOL Anyway, here's my blog post: http://gscottoliver.posterous.com/why-i-should-win-an-ipad-over-everyone-else Way to get in on the action!!! That's two entries for you!!!

Post Link Here!
	On Wed Feb 10 09:16:22 PST 2010, Kristy said: SilverSuki wrote: Hi, thanks for the heads up, but I couldn't get the URL to work? I get a 404. Suki Yep. Sorry about that! Not sure what I did wrong there but I sent the wrong URL out initially. The right one is: http://bit.ly/bmw9uo

Post Link Here!
	On Tue Feb 09 17:45:36 PST 2010, Kristy said: We are giving away an iPad!! Read here for more details. http://bit.ly/bmw9uo For entry method number 3, leave a comment on this forum with a link back to your blog explaining why you should win. Good luck to all who participate! Kristy

Gamehouse Please read!!!
	On Mon Jan 04 15:47:18 PST 2010, Kristy said: shand wrote: A huge Thumbs up to Jesse G.!!!!!!!! I have been through 17 e-mails and about 4 phone calls over about a month. It took Jesse 5 minutes and baa daa bing my problem is fixed!! I did not know if I would get an e-mail survey about this phone support but wanted to give him a WELL DESERVED pat on the back!!! He is great at what he does!!!!!!!!!!!!1 Thanks for sharing shand! That is great to hear and I am so very glad that Jesse was able to get you the help you needed

Mods Question
	On Wed Dec 30 16:39:34 PST 2009, Kristy said: We try and chat with you as much as we can. We're definitely in here keeping an eye on things though as much as we can. There's a lot of content to scan though so unfortunately we don't get to chat nearly as much as we'd like.

Mortimer Beckett
	On Wed Dec 30 16:19:43 PST 2009, Kristy said: Hi all!! Mortimer Beckett and the Lost King will be released January 20th. There was a misscommunication previously about the release date and we totally apologize for that. Just a little bit longer though and it'll be out Happy New Years!!

Does gamehouse make the Delicious series?
	On Mon Dec 28 11:00:46 PST 2009, Kristy said: HaileesMother wrote: it is Zylom they make the best games GameHouse and Zylom are partners in crime if you will Both part of RealNetworks

can somebody here tell me where collapse is on facebook?
	On Mon Dec 21 16:14:31 PST 2009, Kristy said: Hi friends! You can find it by going to the GamHouse page at http://www.facebook.com/gamehouse then look down the column on the left and you'll see all of our Facebook games. One of them will be COLLAPSE! Have fun - and good luck today...they made it extra hard!

Welcome to Mortimer Beckett and the Lost King forum
	On Mon Dec 21 16:09:48 PST 2009, Kristy said: sueh wrote: I contacted the site asking when it would be available and received this reply: "I apologize for the inconvenience, however I have determined that this game was no longer available on RealArcade before your account transferred. In this case, unfortunately, we cannot issue the game to you since it has not been available for some time. I apologize for any disappointment this may cause." I replied: "NO. the game has not been launched yet. It is a brand new game and I would like to know when it will be available" Jan. 20, 2010 is the date. This decision was likely made after the CS agent and you conversed. Sorry about that!!! and received this reply: "I would like to inform you that since we are not aware of the exact date of release of the game I request you to please check the GameHouse site regularly to know as to when the game is releasing." i.e. no one has a clue which is extraordinarily unhelpful

GH gang, want to play a game?
	On Tue Dec 15 20:30:29 PST 2009, Kristy said: Ooooooh fun fun fun! Once upon a time there was a hungry elf who desided to..................................[/quote .........go to Santa's 24 hour deli to order himself a sandwich. In the corner of his eye he saw.......... ...................a very small but bright gem. It couldn't have been any bigger than Rudolph's nose but it was...................................

Welcome to Mortimer Beckett and the Lost King Premium Edition forum
	On Tue Dec 15 20:27:26 PST 2009, Kristy said: Want to update you with the latest details on the upcoming new Mortimer game. Great news â the official launch date for Mortimer Beckett and the Lost King is January 20. We know a lot of you have been waiting for this game, and we thank you for your patience. Believe usâit will be worth the wait! As was mentioned in an earlier post, Mortimer and the Lost King will be the first-ever Premium Edition game release at GameHouse. This special edition will be available for $19.99, or with a FunPass membership, and includes these special bonus features: early access to the game, an exclusive Strategy Guide with level-by-level hints and tips, plus a Mortimer Beckett and the Lost King Jigsaw Puzzle game. The standard version (without the bonus content) will be available at a later date for purchase with a FunTicket or GamePass credit.

Welcome to Mortimer Beckett and the Lost King forum
	On Mon Nov 30 17:09:30 PST 2009, Kristy said: Hi all So great to see all of the enthusiasm here for the new Mortimer game. I wanted to stop in and just update everyone and thank you for your patience and apologize for what appears to be a misunderstanding -- We're working with our partner to put the final finishing touches on this game so we can make sure it is the absolute best Mortimer ever. We know you're going to love it. The current planned release date is late January 2010, so mark your calendars now. We're also excited to announce that Mortimer and the Lost King will be the first-ever Premium Edition game release here at GameHouse. This means that the full-version download game will also include a helpful, level-by-level Strategy Guide, along with special, limited-edition bonus content that won't be available anywhere else. Stay tuned for updates!

Game Credits
	On Wed Nov 25 11:26:58 PST 2009, Kristy said: llstjohn wrote: MRfriedman wrote: llstjohn wrote: Where do I find out how many credits I have? when you in "my gamehouse" click on my profile you will if any none at the b0ttom of the window not all the way daown just to the last sentence. ira Can you translate this to English for me please? Hi there llstjohn What they're referring to there is the tab at the top of the page that says "My GameHouse". Click there, then you'll be taken to another page. That page will have another header right below the row that had "My GameHouse" on it. You'll see a link on the very left of this that says "My Games", then next to that "My Profile" Hope that helps

Where can I get my free game that I get every month. I suppose to be able to get it today?
	On Mon Nov 23 10:45:54 PST 2009, Kristy said: llstjohn wrote: There should be a radio button that gives you the option of using a credit. Do you have to belong to both sites to get 2 credits per month? I know they are all one site now but I think you can still join either. I may be wrong about that, tho. Hi all...just thought I'd pop in real quick and clarify about the two credits issue. In order to be eligible for the two credits per month you had to have been a member of RealArcade who moved over in this process. Kumalouise it sounds like you should definitely have been eligible. I know there is a known issue surrounding the distribution of the game credits that is currently being ironed out. I would check the radio button like was suggested and if that doesn't work then I would submit a ticket on our support form. Whatever the reason for it not appearing, it is definitely something that our support team can take care of for you. Thanks

Happy Thanksgiving
	On Wed Nov 18 16:09:03 PST 2009, Kristy said: Mostly eating. And then some dishes, since we're dining at my brother's house. But mostly eating and football Can't wait!!

Lounge or Morgue
	On Wed Nov 18 15:23:31 PST 2009, Kristy said: Hi Imdamama While we're all entitled to our own opinions I'd like to think that we're working towards a more positive experiences for all of our users. The decision to combine the sites was not one that was taken lightly. And yes, we were of course sad to see the old forums go. There was a great community there that was completely due to the work that the members put into making it such. I, and we, are incredibly hopeful that we can create just as rich an environment here. I know it's new but we are working very hard to make it a great experience! I truly do hope you give it a chance here! We would love to have you!

the merge
	On Wed Nov 18 15:10:15 PST 2009, Kristy said: gamediva wrote: I HATE the new merge between the 2 companies!!!!!!! They offer you free games BUT you have to purchase a membership! I have to re download my games EVERYTIME I want to play them for some reason! This sucks!!!!!!!!!!!!! Hi gamediva Sorry to hear that you aren't happy with this combination. You actually do not have to be a member to take advantage of the free game of the day. And you absolutely shouldn't have to re-download your game every time you want to play it. It sounds like you may be experiencing some technical difficulties. That is not a normal experience. I would highly urge you to submit a support ticket and let them get it fixed for you. I hope that you can get this all straightened out and your experience is once again a positive one!

THANK YOU THANK YOU GAMEHOUSE GAMES!!!!
	On Wed Nov 18 14:35:35 PST 2009, Kristy said: Thanks for stopping by and giving us that feedback MRfriedman! Very great to hear and we are happy to have you here with us

buying fun pass
	On Mon Nov 16 11:51:48 PST 2009, Kristy said: xb4byx wrote: hi i need some help tried emailing support but got no joy..i want to know why we are no longer able to purchase via paypal i have previously brought games this way and now want to buy a funpass. i live in uk and i dont have any of the credit card options listed i have a maestro card..there are other games sites which im a member of which are usa based and they have the option to pay via paypal or have other uk credit/debit cards listed.. so please please can sumone help me thanks This is in fact a new bug and we are aware of it now. Thank you for bringing it to our attention and we hope to have it resolved as quickly as possible! Thanks for your patience!

today's free game
	On Mon Nov 16 10:47:03 PST 2009, Kristy said: rach531 wrote: why is that the same game from yesterday, is the same for today? i thought everyday is different?? Sometimes like x2wolverine mentioned it is a cache issue, but if that doesn't rectify the situation just check back later. The new game of the day doesn't always get updated right away.

News! RealArcade members coming to GameHouse!
	On Fri Nov 06 15:01:04 PST 2009, Kristy said: Mommalin wrote: I just merged my Real Arcade account & 15 of my games are no longer available - what now? There was no warning that this could happen. I have over 90 games with Real Arcade. Hi there Mommalin -- First of all...thank you so much for participating in the Beta process. We need people like you to help us iron all of the glitches out of the process for everyone else. Glitches such as this one. Which brings me to my second point. If you haven't already conducted the survey that accompanied the experience you should find a link or an email in there to get support help for your games. If not, please email newrabeta@real.com and they will help you get all situated as quickly as they can. Thanks again for participating and I'm sure we can get this straightened out ASAP!!

So...you're on a desert island...
	On Thu Nov 05 10:49:33 PST 2009, Kristy said: You've been stranded on a desert island. Which game would you take with you? Only one now...no cheating

FunPass
	On Thu Nov 05 10:17:42 PST 2009, Kristy said: Hi there Brodie So, for the $6.99 price point you are on the Fun Ticket product. What that gives you is one free game per month. Also, as a benefit you can purchase other games at a 65% discount making them $6.99 a piece. The $19.99 product that you were seeing is called Fun Pass. That is a membership that allows you unlimited play on any of the games in our entire library for the length of your membership. I hope that helps to clear things up!

Anything fun for Halloween??
	On Thu Nov 05 09:45:34 PST 2009, Kristy said: sherryann wrote: I had a lot of fun this Halloween - thanks for asking Kristy. All 3 of my grand kids came by for a trick or treat and I made popcorn balls for the whole family! popcorn balls??? oh yummy!!!! Sounds like you had a great holiday as well!! admits to self a wee bit of jealousy over the popcorn balls

The Merge of GameHouse and RealArcade
	On Thu Nov 05 09:41:50 PST 2009, Kristy said: Suzii7 -- Thank you for that!!! We are very excited!!

why now can i not play these free game of the day games ?
	On Wed Nov 04 16:40:33 PST 2009, Kristy said: caverley wrote: Kristy wrote: Hi there Joanne - Was it the '10 Days Under The Sea' game from today? Have you received this error on only one game or has it been multiple games? multiple games that I have downloaded in the past i cant play now.. they are all the free games of the day that i can not play now, when i go to login in it says no privaledges at this time try later Oh I see what you're saying now. Gotcha. Have you submitted a ticket through our support form for this? If not I would definitely do that first. They should be able to help you out. If you've submitted a ticket and are still having troubles please let me know!!

Anything fun for Halloween??
	On Wed Nov 04 11:45:08 PST 2009, Kristy said: Sounds like you both had a great Halloween! I really missed handing out candy this year - and I have always wanted to do a corn maze! It sounds soooo fun!!

News! RealArcade members coming to GameHouse!
	On Wed Nov 04 10:26:29 PST 2009, Kristy said: superk2007 wrote: What will happen to those games now? I don't want to lose them. Should I go to RA and redownload all the games I want to keep for sure? Hi there So, your games will come over in the process once the change has been made. When it is made and you go to log in to RealArcade for the first time it will walk you through the process which is quite simple actually. But at the end of all of that you will be on the GameHouse site. There will be an entire section in your account that is dedicated to your RealArcade games even if they are not downloaded on to your machine. In addition, there will be another section for your GameHouse games. Hope that helps clear things up. You do not need to go download all of your games....we've taken care of that for you

News! RealArcade members coming to GameHouse!
	On Wed Nov 04 10:22:46 PST 2009, Kristy said: MGB4 wrote: yeah, this is cool. But, idk, I can't afford $20.00 a month thou. That's just to much money to pay. Free is what I'm looking for, or cheaper. Sorry The $19.99 is only for Fun Pass which gives you access to the entire library. If you're looking for a more affordable option Fun Ticket is only $6.99 a month. This gives you one game per month, and all others can be purchased at 65% off the regular price. Also, if you would like you can sign up for Game Pass over at RealArcade which is $9.99 per month and once this change goes live you will get two games per month with the same ability to get the discount on additional purchased games. We also will continue to have the free daily game, and while that is ad-supported, it is a full version game for free every day Hope that helps!

why now can i not play these free game of the day games ?
	On Tue Nov 03 23:09:12 PST 2009, Kristy said: Hi there Joanne - Was it the '10 Days Under The Sea' game from today? Have you received this error on only one game or has it been multiple games?

Daily Free Game
	On Tue Nov 03 23:07:24 PST 2009, Kristy said: Absolutely it will!! Things are only going to get better with this move http://www.gamehouse.com/news You can find more info on that page outlining all of the details.

Anything fun for Halloween??
	On Tue Nov 03 17:40:52 PST 2009, Kristy said: Time to sound off!!! I want to hear all about your Halloween. Did you stay home and hand out candy? Did you take the little ones out for trick or treating? Go out for a party? Let's hear it! Okay...I'll start: Some friends of mine got married. On Halloween. I'm sure you can only imagine how fun that night was!! Lots of amazing costumes at the after party!! Now you go....

Support
	On Tue Nov 03 17:32:56 PST 2009, Kristy said: We work very hard to provide responses to any and all customer service requests within no more than 24 hours. Dragonflys -- are you waiting on a response from someone? Or do you have an unresolved issue?

Cannot find the free game download for Mac.
	On Thu Oct 22 14:40:25 PDT 2009, Kristy said: Because mac's and pc's render content differently you are going to see the mac "version" of our site when you visit from your computer. When on your husband's computer you will see the pc "version". And the daily free game is not compatible with mac unfortunately. But, every downloadable game has a free 60 minute trial. And, by my count, there are around 300 mac games for you to try. http://www.gamehouse.com/mac-games/

hi there
	On Thu Oct 22 11:48:09 PDT 2009, Kristy said: Thanks for stopping by! I'm sorry you're still having troubles! But yes, it sounds like you're getting help from Support so that's good. If that doesn't work out please let me know!

Games recycled
	On Thu Oct 22 11:46:46 PDT 2009, Kristy said: When you talk about the games of the day, or Tomorrow's game are you referring to the Free Game of the Day? If so, those are scheduled on a calendar with particular consideration given to rotation. However, sometimes we have to improvise if a bug pops up so sometimes a game gets re-used if you will. We actually release between 4 and 6 new games every week. Also, check out the game that is featured today - Kelly Green. It's not Mortimer We are constantly working as hard as we can to make games that people love. I will most definitely share this feedback with the team so you can be sure your voice is being heard! Again, sorry that you have been disappointed, but many thanks for stopping by to share your thoughts with us!

Re:Unable to purchase FunTicket
	On Mon Oct 19 11:15:56 PDT 2009, Kristy said: Hi all! Just dropping by with an update. So to clarify, the ability to buy individual Fun Tickets has been removed, but you should be able to buy individual games at the discounted price as a subscriber. The other issues are currently being looked into and we will update just as soon as a resolution has been found. Sorry for the inconvenience all!!!!

Re:Unable to purchase FunTicket
	On Sat Oct 17 20:59:48 PDT 2009, Kristy said: Sounds like quite a few of you are having a similar problem. At this moment I am not exactly sure what the reason is, but if you continue to see problems please feel free to email me at kbolsinger@real.com and I will forward your problems to the people that can help! Sorry you all are having troubles but thank you so much for stopping by and giving us the chance to help!

free game
	On Sat Oct 17 20:55:36 PDT 2009, Kristy said: Hi Caverley -- The only difference between the free game of the day and a purchased game is that the free game is ad supported. Are you saying that the game doesn't run until you're connected to the internet?

Support form doesn't send
	On Fri Oct 16 15:35:59 PDT 2009, Kristy said: Hi there -- Feel free to send me an email at kbolsinger at real dot com and I will get you the help that you need! So sorry for the delay!!! Thanks

CLUE - won't launch
	On Fri Oct 16 15:19:46 PDT 2009, Kristy said: Hi there -- Can you send me an email at kbolsinger at real dot com and I can put you in touch with some people to help you out. Sorry for the frustrations!!! Kristy

crashed computer
	On Fri Oct 16 15:18:07 PDT 2009, Kristy said: Hi there -- If you want to send me an email at kbolsinger at real dot com I can put you in touch with some people that can answer your question as I'm not exactly sure. Thanks Kristy

Today's game
	On Fri Oct 16 15:12:07 PDT 2009, Kristy said: Hi there Jenna I just downloaded the game and played it for a bit and wasn't able to replicate that error. Sorry you're having that problem though. If it's still there feel free to email me at kbolsinger at real dot com and I'll see what I can about getting you some help! Thanks

fun ticket question
	On Fri Oct 16 14:56:08 PDT 2009, Kristy said: When we updated the site that part was de-activated BUT it will be coming back shortly. For now, in the mean time you can click on the 'My GameHouse' tab and then under that you'll see 'Profile'. Click there and you should find your Fun Ticket information. Hope that helps

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