JasonO's Posts

GameHouse Forums > Top Users

On Tue Feb 07 10:26:08 PST 2012, JasonO said:

Hello again...

This issue has been resolved. If you continue to experience the issue then please try clearing your browser's cache and try accessing the GameHouse site.

Thank you all for your patience! We appreciate your support.

Cheers,
Jason

On Tue Feb 07 08:15:11 PST 2012, JasonO said:

Hello everyone,

Thank you for bringing this up to our notice and sorry for the experience. We tried to test this it at our end and we experience the same. It has been reported to our technical team and they’re working on it to fix it at the earliest.

Stay tuned for more information, which we will post in this thread. Meanwhile we appreciate your patience and support.

Thanks,
Jason

On Sat Feb 04 17:11:53 PST 2012, JasonO said:

Hello fna0626,

Macintosh and Windows are different platforms. The file system differs from one another in every prospect and there is no way to convert them. In Windows the game gets installed in .exe format where as in Macintosh it gets installed in .dmg format. If you wish to play your purchased games in Macintosh then you have to buy them again. GameHouse doesn't give the option to exchange the purchased games.

Regarding the beta testing of games, we do not have that option in GameHouse. However, GameHouse offers a free trial of 60 minutes play for every game. Therefore, we suggest all the players to play the free trial before purchasing any games.

I hope this information helps.

-Jason

On Sat Jan 28 17:08:29 PST 2012, JasonO said:

Hello Yankeesgirl,

Thank you for posting at GameHouse and we’re sorry for the experience.

Before we proceed I would like to inform you that GameHouse games are not designed to work in any dual boot operating system. It may work or it may not work. Regarding the issue you’re facing with the gameInitiallizer.rgi , it can be fix by disabling the C installer from the your web browser. Follow the given below steps to do the same:
1. Start Internet Explorer.
2. On the Tools menu, click Manage Add-ons.
3. Select ‘ all add-ons’ under Manage add-ons icon
4. Click the name of the add-on (CInstallerstate Obect).
5. click Disable, and then click OK.
6. Restart Internet Explorer for the changes to take effect and try downloading the game.

I hope this information helps .

-Jason

On Sat Jan 21 12:53:57 PST 2012, JasonO said:

Hello Migirl78----Thank you for posting at GameHouse.

If you have any issues regarding the GameHouse rewards please send an email to help@gamehouse.com along with the email address associated with your GameHouse account. Include a brief description of the issue to assist you better.

Best regards,

-Jason

On Tue Jan 17 06:45:02 PST 2012, JasonO said:

Hello SXYB_SUGA_0629,

Thank you for bringing this up to our notice & sorry for the experience. We tried to test your coupon code in our end and it appears to be valid but for some reason this coupon code is not applicable for the game ‘Sally's Studio”. It has been reported to our technical team and they’re working on it to fix it at the earliest.

Stay tuned for more information, which we will post in this thread. Meanwhile we appreciate your patience and support.

Thanks,
Jason

On Thu Jan 12 15:15:07 PST 2012, JasonO said:

chrismikles wrote: I bought Solitaire Challenge a few years ago. Yesterday it kept giving me the same game I had just played (the same deal of cards) no matter which game I tried. Help. I went through the forum responses and none helped me.

Hello chrismikles,

Sorry for the trouble. Try the solutions listed in the below given link and let us know how it works:

Solutions related gameplay

-Jason

On Mon Jan 02 08:30:14 PST 2012, JasonO said:

Hello Flowery,

Sorry the issue is still persistent. I was certain that one of the suggestions offered would have fixed your problem; however, this has not been the case. I suggest you to send an email to help@gamehouse.com along with the email address associated to your GameHouse account. Also attach the link to this thread in the body of your email for reference.

-Jason

On Sun Jan 01 07:06:38 PST 2012, JasonO said:

Hello Flowery,

Sorry for the trouble and we thank you for helping with some more information.Here is an article that has helped many people correct these type of problem in the past:

Black or blank screen when launching games

Let us know how it works.

-Jason

On Wed Dec 21 10:51:24 PST 2011, JasonO said:

Hello Toonali--- Welcome to GameHouse Community Forum.

Sorry for the trouble. The issue you are facing generally occurs due to browser settings. Resetting your web browser should help you to fix the issue . Check the below given link to do the same :

Resetting web browser

You may also try with an alternate browser like Google Chrome, Mozilla Firefox etc. Let us know if you continue to face the same problem.

-Jason

On Tue Dec 20 06:55:29 PST 2011, JasonO said:

Hello A19327,

I understand how frustrating this could be and I'm sorry for the experience which you had so far. Can you please send an email to help@gamehouse.com along with the email address associated with GameHouse account? Also attach the link to this thread in the body of your email for reference to assist you better.

Thanks,

-Jason

On Sun Dec 18 10:20:31 PST 2011, JasonO said:

Ydoihavetoagain-----”Thank you for posting at GameHouse.


The games which are in sale for $4.99 is given in a discounted price for a limited period of time as a promotional offer and these games cannot be purchase with GamePass credits, FunTickets or coupons.

I hope this information helps and thanks for playing at GameHouse.

-Jason

On Sun Dec 11 07:08:50 PST 2011, JasonO said:

Hello sambrea and maene,

Sorry for the trouble and I understand how frustrating this could be. I suggest you to send an email to help@gamehouse.com along-with the email address associated with your GameHouse account, also attach the URL of this web page for our reference to assist you better.

Best regards,
Jason

On Wed Dec 07 09:30:41 PST 2011, JasonO said:

Hello loopy,

I was certain that one of the solutions offered would have fixed the problem; however, this has not been the case. Can you please send an email to help@gamehouse.com? Attach the link to this thread in the body of your email for reference and also include following details to assist you better :


1. Email address associated with your GameHouse account.
2. DirectX Information

-Jason

On Tue Dec 06 13:46:15 PST 2011, JasonO said:

Hi breandan,

We are sorry for the experience. We don't discuss customer's account information in open forum. So we would request you to send an email to help@gamehouse.com with the email address associated with your GameHouse account to help you better.

Thanks,
Jason

On Tue Dec 06 06:56:34 PST 2011, JasonO said:

Hi loopy,

I realize how hard this could be. A simple uninstall and reinstall of adobe flash player helps!

Let us know how it goes.

Thanks,
-Jason

On Sun Nov 13 07:59:32 PST 2011, JasonO said:

Hi Lina,

Thanks for your post. I just emailed you to follow up on your concerns. Please look for my note in your Inbox.

Best wishes,
Jason

On Thu Oct 27 11:43:42 PDT 2011, JasonO said:

Hello osciny12----Thank you for posting at GameHouse.

If you have any issues regarding the GameHouse rewards please send an email to help@gamehouse.com along with the email address associated with your GameHouse account. Include a brief description of the issue to assist you better.

Best regards,

-Jason

On Wed Oct 26 09:52:29 PDT 2011, JasonO said:

Hi Everyone,

This is a known issue and our Technical Team is investigating it as a high priority.

We'll keep you posted on our progress. Many thanks for your patience and for playing at GameHouse!

Best wishes,
-Jason

On Wed Oct 26 07:53:40 PDT 2011, JasonO said:

Hello Mixi---- Thank you for posting at GameHouse.

Sorry for the trouble. There could be several reasons causing this to happen.

-The computer's video or sound card drivers are outdated.
- You are using too many programs at one time.
- DirectX is not current on your computer.
- The game file may need to be uninstalled and reinstalled.

Using our Help Pages is always the quickest way to get technical problems resolved. Here is an article that has helped many people correct these type of problems in the past:

Solutions related gameplay

Let us know how it works.

--Jason

On Mon Oct 24 10:53:01 PDT 2011, JasonO said:

Hello Cheekyoops,

I checked your account and I see that the coins was successfully added. There could be some browser problem which is stopping to view your Game rewards at your end. I suggest you to access the GameHouse website using an alternate browser. If issue persists, reset your web browser as per the steps mentioned in the below given link::

Resetting web browser

Let us know how it works.

-Jason

On Mon Oct 24 06:51:58 PDT 2011, JasonO said:

Hello everyone----thank you for posting your concerns.

If you have any issues regarding the GameHouse rewards please send an email to help@gamehouse.com along with the email address associated with your GameHouse account. Include a brief description of the issue to assist you better.

Best regards,

-Jason

On Sun Oct 23 07:59:51 PDT 2011, JasonO said:

Hello mlisch------ Welcome to GameHouse Community Forums.

The coins in GameHouse does not carry any expire date. You can always accumilate them and spend them when ever you feel like. There are lots of fun and easy ways to earn GameHouse Coins apart from the coins which you achieve being a Funpass member . For example: sign in to your account, download games, buy games, and more. As you explore GameHouse.com, you'll find lots of new ways to earn coins.

I hope this information helps and thanks for playing at GameHouse.

-Jason

On Sat Oct 22 07:26:49 PDT 2011, JasonO said:

Janelle wrote: Anxious to DL my free game but no credit is showing!

Hello Janelle,

Considering the security reasons, we do not discuss any personal or account information here. I have sent you an email to follow up on your concern. Please check your Inbox.

Thank you,

-Jason

On Wed Oct 19 11:42:39 PDT 2011, JasonO said:

Hello mhb86----Thank you for posting at GameHouse.

Sorry for the experience. Simply reinstalling the game will often resolve the problem. Please reinstall your game using the following instructions:

1) Goto Macintosh HD, then Users.
2) In Users, go to your User Account Name.
3) Goto Libraries/Preferences
4) Look for a file similar to [ENTER NAME OF GAME].plist
5) Delete or Trash File.
6) Restart your computer.
7) Redownload the game from our website

Let us know how it works.

-Jason