Jafo66's Posts

GameHouse Forums > Top Users

On Tue Apr 12 15:02:11 PDT 2011, Jafo66 said:

After downloading and installing this game, I get nothing but half the screen.
By this, I am referring to part of the opening image is visible, the rest black...and the links for name, options, or playing dont work.

This persists after completely uninstalling and reinstalling the game, clearing the cache, resetting the internet options for ownership verification, etc.

Any clue on how to get this game set for playability?

On Sat Oct 02 11:16:04 PDT 2010, Jafo66 said:

Stupid question perhaps, but is there a reason the Today's Free Game (and the Tomorrow's Free Game for those with memberships) havent yet updated 12 hours after they usually do?

On Fri Sep 10 11:03:57 PDT 2010, Jafo66 said:

ydoihavetoagain wrote: I just downloaded this game and had no problem.I have gamer mode on my spysweeper I turn on .Try disabling your antivirus to download. One time I had to go under another user on my computer to download and that worked.Just a few suggestions,cause I'm no computer whiz.

Trust me, before I even post here, if an installer has a problem, I run standard checks of clearing cache, full cold reboots and disabling of security software...everything that GH customer (dis)service tells you to do before they fail to solve your problem.

I have even tried installing this on 3 separate computers, all with the same issue...and going back to my saved download copies from the past 18 months, this is the second time GH has offered Babel Deluxe as a Game of the Day...and that installer still fails as well.

On Thu Sep 09 13:30:36 PDT 2010, Jafo66 said:

Is there a problem with this game that it doesnt want to download and install?

I keep getting a message that a network related error has occurred and to try again.

This has been going on ever since the game was listed as a the game of the day, but dont know if there was a problem with it previously.

On Sun Apr 18 10:54:35 PDT 2010, Jafo66 said:

FunPass gets you unlimited full-featured access to all games on GameHouse...this is $19.99 + tax each month.

FunTicket allows a single free game each month with membership...this is $6.99 +tax each month.

Both offer a discount for additional game purchases (up to 65% off from the list price of $14.99-19.99 a game, instead all game purchases made during membership are $5.99 + tax) and early access to the Free Daily Game (you get the next day's game early...tomorrow's is Relic Hunt).

The only exceptions are the Premium Games...these cant be bought on discount but can be played with full access if you choose the FunPass option.

On Sat Apr 17 12:06:58 PDT 2010, Jafo66 said:

GameHouse must have generated a new installer for it since it is now working. Thank you GH

Original installer name: GameHouse-Installer_nanny911tmthegame_gamehouse_
New installer name: GameHouse-Installer_amg-nanny911tmthegame_gamehouse_

On Sat Apr 17 10:55:19 PDT 2010, Jafo66 said:

Have had the same problem since yesterday when it was first released as the game of the day. Attempted downloads and installs of it 8 times now

On Thu Apr 15 03:35:20 PDT 2010, Jafo66 said:

Is anyone else having problems with the game manager?

While its been working fine, managing almost all my current installations of GameHouse and RealArcade games as advertised, all of a sudden when opening it...nothing displays. The manager is empty....

Any ideas or explanations?

On Fri Apr 09 22:16:41 PDT 2010, Jafo66 said:

I cant answer the inquiries about credit card details and how to remove them....

but to the question of returning to GameHouse after leaving:

1) If you rejoin FunPass or FunTicket, your account picks off much as it was before; $19.99 a month on FunPass for unlimited access to all games, or $6.99 for a single FunTicket a month (indefinite/unlimited length of usage), access to the next day free game and a 65% discount on all purchased games.

2) If you quit GamePass (the RealArcade membership), as set up on the merger with RealArcade and GameHouse, for $9.99 a month you now get 2 FunTickets (essentially 2 free games a month, with use required within 2 months of purchase). However, if you quit GamePass, you cannot rejoin GamePass as that program officially no longer exists since the merger...just a change of benefits to those who retain it.

On Fri Apr 09 05:44:01 PDT 2010, Jafo66 said:

Is anyone able to download the current listed bundle Cradle of Rome/Cradle of Persia?

When I click the icon, I get redirected saying the page doesnt exist.

A check of the game inventory list doesnt show it...although the individual games are listed.

What is the point of advertising the bundle if it isnt even available?

On Sat Apr 03 10:35:58 PDT 2010, Jafo66 said:

Have you tried using the new game manager program?

It organizes most of the games from both GameHouse and RealArcade (at least that is what the site claims) similar to the old RealArcade dashboard. It becomes a single point you can start your GameHouse games (free, demos, and purchases) from, eliminating the need for individual desktop icons (I still keep mine, just stored in a folder if needed).

Personally I cannot get all games to show on it, and the only RealArcade games that show (and even download for me) are the ones that transferred over to GameHouse...often have to bother GameHouse for a ticket to download the SuperPass free monthly game.

On Mon Feb 01 16:04:41 PST 2010, Jafo66 said:

Ok...I am not going to sit here and say I am smarter than your IT guys, but what you state is pure balderdash.....this malware pop-up HAS to be coming from you when it appears from no other downloading or visited site, regardless of browser used (I get this malware on IE8, Firefox 3.5, MSN Explorer 10, AOL 9.5, Opera 10, and Chrome 3....all fully updated and used regularly for here and other sites).

I also use McAfee Internet Security Suite 2010 and Webroot SpySweeper 2010, both of which are fully updated every hour or faster. I also use the integrated popup blockers set to no allowances...only what I actually accept is supposed to be allowed to my computer. This is backed up by Ad-Aware and SuperPopupBlocker....all this combined does a wonderful job of keeping my computer trouble-free from pretty much anything out there...except this.

This is a malware/scareware bit that appears ONLY on GameHouse, and ONLY after I accept download of the Free Daily Game. This hijacks your site and immediately sends it to its website (not another browser window or tab, completely redirects the traffic, WITHOUT any authorizations)..at which point my anti-virus and ant-spyware programs go haywire with alerts, forcing an immediate cleaning and reboot for repair.

On Mon Feb 01 08:31:16 PST 2010, Jafo66 said:

Their response:
Response (Britney) 02/01/2010 05:14 AM
Hello Customer,

Thank you for contacting GameHouse Customer Support.

I am sorry to hear that you are unable to play the game. I would certainly help you in this query.

To troubleshoot this issue and play your game successfully, I recommend you to change the compatibility mode for the game as per the steps given below:

- Go to 'My Computer'
- Go to 'C' drive
- Go to 'My Games'
- Go to the Game Folder
- Right click on the game icon
- Click on Properties
- Click on Compatibility tab
- Check the box "Run this program in compatibility mode for"
- Now, select different Operating Systems
- Click on Apply
- Click Ok

Once you have performed the steps, try playing your game.

If you have any questions or clarifications, please write to us and we will be glad to assist you.

Thank You,

Britney
GameHouse Customer Support

On Mon Feb 01 08:26:34 PST 2010, Jafo66 said:

Response (Melvin) 01/25/2010 02:28 AM
Hello Customer,

Thank you for contacting GameHouse Customer Support.

I have reviewed our previous correspondence with you, and offer my sincere apologies for any misunderstanding. We strive to provide the best in customer service.

I understand that your anti-virus software alerts you when downloading the games from GameHouse.

To keep you informed, We are aware of this issue. This has been reported by few of our customers and our technical support team is working on it. As to when this will be fixed, i do not have an exact date to give you.I'm sorry about that.

Once it has been fixed, you would be notified by an email and then you will be able to download the games with no issues.

We appreciate your patience in this regard.

We hope this information helps and if there is anything else we can assist you with, please let us know.

Thank you,

Melvin
GameHouse Customer Support

On Mon Feb 01 08:25:27 PST 2010, Jafo66 said:

Customer 01/24/2010 04:17 PM
Absolutely nothing in your response addresses the issue nor solves the problem.
You ask if i get the game registration screen....of course I do. But that isnt the source of the problem. the problem is as soon as I attempt to download the free daily game, I get a pop-up from Avira saying I my computer is infected with viruses and spyware, and then I get automatically redirected to their 'free scan' site.
This has nothing at all to to with the game download, but rather with something hijacking on your
server to allow such a pop-up.
Lets face facts, if I dont have my pop-up blocker engaged to allow for GameHouse downloads, I wouldnt be able to get the daily game or purchased downloads. With it turned on for your site, I also dont get the scareware either

On Mon Feb 01 08:24:02 PST 2010, Jafo66 said:

Response (Cliff Luke Ikhokho) 01/24/2010 10:15 AM
Dear Customer,

Welcome to Gamehouse Customer Support! We are excited to have you as a new member. I understand that you receive scareware programs with the game of the day please register your game purchased from www.gamehouse.com. I will be happy to assist you with this.

Does a small window appear before the game starts with three tabs at the top, or does it go straight to the game? If it goes straight to the game, it is probably already registered. If you see the window with three tabs, follow these instructions:

1. Double-click the game icon from your desktop or under the Programs from your Start Menu.
2. Click the middle tab labeled "Register Game."
3. Enter the email address and password associated with your GameHouse account.

On Thu Dec 31 10:06:57 PST 2009, Jafo66 said:

Part 3:

Please note, this only applies to GameHouse downloads. It doesnt work for any games previously downloaded under RealArcade v3 (browser apps, rather than the v1.3 dashboard) or under Games.com (AOL subscription that partners with Real)....despite the fact the downloads from them were virtually identical in function to the GameHouse downloads.

On Thu Dec 31 09:59:07 PST 2009, Jafo66 said:

To answer if it is a problem with your D drive, personally I doubt it based on my own experience.

I download games from GameHouse (Daily Free, FunTicket purchases, as well as all games that managed to transfer from RealArcade) to an external 1TB drive for my laptop and they play without a hitch.

Additionally, I have had to reformat my computer a couple of times, and even replace it once, and the games still play once the drive is connected. Only problem I had is that if an owned game, it needs to be re-registered (new login) on start-up.

On Wed Dec 30 21:30:48 PST 2009, Jafo66 said:

Room333 wrote: I'm totally confused now guys, I thot if you were funpass you didn't need to DL the free game cuz you could play any game any time as long as you want. Funtic members, don't reg. game because don't own game, it's free trial and is ad supported.

Some folks still want to own the game, ad supported or not

FunPass, FunTicket, or GamePass member..it doesnt matter. You still need to download the game, and if directed, log in. FunTicket or direct purchase lets you own the game, but you must still log in with the account it was purchased through. FunPass allows you unlimited access to a game during your subscription, but a download of it is still required as is a login for use.

The Daily Free Game is ad-supported and unlimited in trial unlike a regular download (and you effectively own it, unlike the usual demos); but if you log into it with FunPass or with a purchase, it converts to an un-ad-supported game, whereby the ads never play. If you then try to play later without logging in, it shows as a 60 minute demo, as per any usual download til registered.

On Thu Dec 17 05:58:52 PST 2009, Jafo66 said:

Taxes are not and never were an issue. Some sites require them, others dont...no big deal.

The issue is the increase in fees for the GameHouse service for some who retain the RealArcade GamePass. I know that the price didnt change from $9.99 (+taxes, if any) if you were paying full rates to begin with....and that doesnt violate RealNetworks' TOS.

However, as I pointed out before, those joining GamePass through a (former) partner site such as TimeWarner's RoadRunner were only paying $4.99 and there was absolutely no notice of a rate increase, which indeed does violate the TOS.

I agree that keeping the discounted rates causes GameHouse to lose money, especially if they maintain a price offered from a former partner site without the offset revenues. But failing to notify GamePass customers that such a change would happen, and instead issuing a blanket statement of "no increase in any fees" was incredibly misleading at best.

On Mon Dec 14 08:12:00 PST 2009, Jafo66 said:

satchmo wrote: are the old real arcade members granfathered in on their monthly gamepass rate when they were transfered over to the new merger?

The GamePass rate stayed the same (with the possible addition of taxes) with the merge of RealArcade into GameHouse as long as the rate wasnt discounted by having joined through a partner site like what was formerly offered with RoadRunner.

If your rate GamePass was discounted, it did go up to the standard GamePass rate on transfer....although that is an issue not addressed in the fine print of the Terms of Service beyond GameHouse has the right to increase prices with notice:

Exhibit E, Section 3. REALNETWORKS' RIGHT TO TERMINATE OR MODIFY SERVICES RN may modify the terms of this Agreement or the Services, including but not limited to the price, content or nature of the Services, upon notice to you. In the event RN modifies the Agreement or the Services, you may terminate the Services.

The thing is...many of us were not given notice of the increased price. Instead, we were led to believe it would remain the same, with added benefits.

On Wed Dec 09 22:00:58 PST 2009, Jafo66 said:

Its a given that whether RealNetworks retains or changes options of membership... be it discounted prices offered thru partner sites, giving two games instead of one as they did with the merge, no longer supporting certain game downloads (as also happened), or offering the free monthly game and music with SuperPass is completely at their discretion. Changes can and often are made without notice, and for the most part Real has been fair to this issue.

However, the issue I am looking at is the appearance that no changes were made to SuperPass's game in relation to the GameHouse merge. Customer service says the games are still part of the subscription, and they are. That isnt the problem...but accessibility to them is. Unless GameHouse and RealNetworks figure out a solution, my only option for getting a full-version working copy of the SuperPass game is to buy it again directly from GameHouse...and that implicitly violates the subscription as RealNetworks says currently continues to exist.

On Wed Dec 09 20:45:40 PST 2009, Jafo66 said:

ffwfire wrote:

I only wished I payed $4.99. No, I don't. I'd be robbing Real blind then.

I wouldn't expect gamehouse/real to give me two funtickets a month for only $4.99. I am sorry you do.

Nowhere did I ever say I wished they kept my account payments at $4.99. I did say that paying full price on two FunTickets on a previously discounted rate for GamePass wasnt worth keeping the additional accounts at the full price rate since that exceeded the cost of two games once the higher rate kicked in.

However, commentary strictly to the secondary formerly discounted accounts takes this thread far off topic from what I am writing about concerning SuperPass subscriptions and GameHouse.

On Wed Dec 09 19:52:17 PST 2009, Jafo66 said:

Cinnamon88 wrote: Hello Jafo66,
Seems like we need to do this discussion offline, as this is not related to the GameHouse site.
As noted earlier, the SuperPass game of the month is not related to the GameHouse site. And SuperPass games downloaded can be found in the RealNetworks MyAccount area.

Thanks!

If you are GameHouse staff and want to discuss in email, fine; email me.

As for being unrelated to GameHouse, I beg to differ since GameHouse and RealArcade are now one and the same. Games purchased through SuperPass were provided by RealArcade, not SuperPass itself....and as such arguably should be provided now by GameHouse.

And while games purchased through SuperPass can be found on the RealNetworks account page, they cannot be downloaded from there in a working full-use fashion anymore since RealArcade/GameHouse no longer supports the RA dashboard.

On Wed Dec 09 18:47:42 PST 2009, Jafo66 said:

Actually, I dont download music from Real..I hardly use the ten free music downloads available each month as a SuperPass subscriber. However, I and my kids are avid gamers and we use SuperPass, GameHouse FunTickets, and formerly three separate RealArcade GamePass accounts quite regularly.

I closed two of the RealArcade GamePass accounts due to the price increasing after the merge (nothing in the claim of no increase in price comments on keeping a reduced price if you joined GamePass thru a Real partner site....and two free games a month doesnt compensate for the more than double cost of a full price membership).