HelenRob's Posts

On Wed Apr 18 06:59:54 PDT 2012, HelenRob said:

No clearing the browser cache doesn't make any difference - I already did this loads of times. I do try to fix these things myself before posting on this forum so telling me to do that doesn't help. I just think it's a way of fobbing me off. Sorry but you can't find that one day it's ok and then the next it's not, especially after updating my Flashplayer which I think is the problem with displaying it properly. I tried on my son's laptop and he has an older version of Flashplayer and the screen displays ok but then you still get the dropping cards issue. Thanks - any further help would be appreciated.

On Wed Apr 18 02:39:45 PDT 2012, HelenRob said:

Hi - I play these games daily but over the past month or so I have had nothing but problems especially with Uno Boost. Last week there were problems with Collapse Blast because the log into Facebook wouldn't work so you couldn't play it at all. Whenever I play Uno Boost I have to play several games because he "drops the cards" so you have to play all over again or it doesn't even load properly in the first place. Yesterday I had an update to Adobe Flashplayer and because I use IE9 I can't play either game now because the screen doesn't display correctly. It loads but you can only see part of the pictures and then when you click on it the picture disappears and tries to load again. I tried playing them both on Google Chrome - Collapse Blast is fine but Uno Boost again "drops the cards" and I've played at least a dozen times and he still keeps "dropping the cards". At least on IE I could try again until I got the win but now I can't play on IE at all because of the Flashplayer update.
Is this a known issue - is anybody else having these problems? Thanks

On Wed Feb 29 08:21:34 PST 2012, HelenRob said:

Same thing happened to me yesterday - Day 5 streak - the pop-up appeared to say that I had earned 250 coins but they weren't added to my total. Everything else worked fine. Today my 15 points were added as usual. This happened to me in December too, again on a 5 day streak. I got my 250 coins added after sending GH an e-mail but this is going to get very frustrating if I have to send an e-mail every time I don't get my coins added on a 5 day streak. Please can somebody let us know if there is a fault somewhere and whether it will be fixed. Thanks

On Fri Feb 10 11:02:40 PST 2012, HelenRob said:

What has happened to Uno Boost Online. For the last three days when I've tried to play a big message comes up from Gamehouse to say "oops, something broke - we are having technical difficulties, pleas try again later". Is this going to be fixed soon?

On Wed Feb 01 10:56:24 PST 2012, HelenRob said:

I am trying to download tomorrow's free game Hidden Object Movie Studios and I keep getting the network related error message. I know that it isnt' my internet connection because I am writing this message at the same time and I have tried to download today's free game and have had no problems whatsoever. I have eventually got to the end of the bar to say it has downloaded 2 of 2 game files but nothing seems to happen after that. I have tried downloading it 3 times with the same results. Can we get it fixed by tomorrow so I can try again. Thanks

On Mon Jan 30 07:59:46 PST 2012, HelenRob said:

If it's just the wine glass that you need from the list it's on the wooden dresser left side of the room. It has red wine it it.

On Tue Jan 24 10:02:52 PST 2012, HelenRob said:

I played yesterday but can't get on it today - same problem

On Fri Jan 13 08:25:31 PST 2012, HelenRob said:

I agree with you Missgrouchy - I do everything that I can possibly do to try and fix the problem myself before posting to say there is an issue. I'd already done most of the things you suggested and I didn't do anything other than that and lo and behold after your reply it suddenly downloaded without any problem. There obviously was an issue with the game because I didn't have any problem downloading any other game that I tried at the same time

On Thu Jan 12 08:52:20 PST 2012, HelenRob said:

Hi - I have this badge and got it after I bought 3 games. I am on the GamePass membership and use my tickets to buy games. You don't have to buy 3 games at once - if you've already bought 3 games you should have had it.

On Thu Jan 12 08:46:22 PST 2012, HelenRob said:

I am trying to download tomorrow's free game but I keep getting a message saying network related error and that I am not connected to the internet. I keep trying and the file downloads a bit more but this will take me ages to download. I downloaded another 2 games to see if there was a problem with them but they downloaded fine. Is there a problem with the installation files on this game?

On Fri Dec 30 03:57:34 PST 2011, HelenRob said:

Same thing for me today - I should have had 250 coins for signing in today but they weren't added. Is there an overall problem? I will hang on playing my online games today if I'm not going to get the points. Can someone let me know if it will be resolved today or do I need to send an e-mail to claim my coins. Thanks

On Sun Dec 18 03:01:50 PST 2011, HelenRob said:

I keep a spreadsheet of all my log-ins so I know where I am if anything goes wrong. I managed to actually log-in on the day when it disapeared because I stayed up late and just after midnight the tool bar came back. I am presently on Day 153. I got my 100 Day Gamehouse Superstar Badge in October and received 600 coins but what is this surprise? I didn't receive anything else apart from the badge and the coins - are the coins the surprise because if they are it's not what I call a surprise.

On Wed Dec 14 09:06:38 PST 2011, HelenRob said:

The gamehouse toolbar has disappeared. I've signed in and out, cleared internet history etc but it still isn't showing up. I can get my profile details up showing my coins and bagdes but I haven't received my coins today for logging in. Is there a problem with the toolbar today?

On Fri Dec 02 10:41:42 PST 2011, HelenRob said:

My points and coins are being credited ok today but I didn't get any points or coins yesterday. If this has now been resolved will I get my points and coins credited automatically for the ones I missed out on yesterday?

On Wed Oct 26 15:30:20 PDT 2011, HelenRob said:

My toolbar is back now and I got my 100 day sign-in badge. Thanks Gamehouse for sorting this. Although it's quite late now I can go to bed knowing that I've signed in for today and that makes me a happy girl. THANKS AGAIN!!

On Wed Oct 26 05:34:46 PDT 2011, HelenRob said:

It looks like many people haven't got their toolbar today - is it because lots of people are on their 100 day sign in like me and its' suddenly collapsed with the pressure? Please bring back the toolbar today so I can get my 100 day sign in and my badge

On Wed Oct 26 02:36:17 PDT 2011, HelenRob said:

My toolbar isn't coming up today either and it's my 100 day sign-in today so please can we sort this out because I don't want to miss out. I'm on UK time so I don't want to be waiting up until midnight tonight to see if the points are bonus are added. Thanks

On Wed Oct 12 10:31:40 PDT 2011, HelenRob said:

Hi
I have downloaded tomorrow's free game of the day - Burger Bustle but it only gives me the 60 minutes free trial and now it has expired it won't let me play anymore. Is anyone else having this problem? Why can't I get it for free?

On Fri Oct 07 08:05:15 PDT 2011, HelenRob said:

I had a response from customer services regarding my points not been added but only to say that they are working on a fix. It will not allow me to update my question and I still have not had my points added. Can someone give me an update on this please.

On Sun Oct 02 04:07:40 PDT 2011, HelenRob said:

Hi Bill - I purchased 2 games today and I received 2000 coins for each one but my points didn't change. I'm sure it came up on the screen to say I would get 2000 points? Is this corrrect - I could be wrong? If so then my points level should be well in front because I should have received 4000 points. I probably didn't receive my points for the other game I purchased since the rewards started. I have purchased 3 games and received my 3 game badge today. If I was to receive 2000 points each time then I am missing 6000 points and all the extra coins I would receive for going up a level. Please can you look into this and let me know how may points I should receive when I purchase a game. Many thanks

On Wed Aug 31 02:29:42 PDT 2011, HelenRob said:

Hi SandyB - This is correct. It goes from day 1 to day 5 and then starts at day 1 again but it is still calculating every continuous day that you sign in. When you get to day 30 you will receive a badge. Please see my post Daily Sign-In Streak Reward where it explains everything.

On Sat Aug 13 13:51:17 PDT 2011, HelenRob said:

This seems to have resolved itself - the download bar now shows 84MB instead of 1.2MB and it downloaded with no problems. Thanks

On Sat Aug 13 09:36:19 PDT 2011, HelenRob said:

Yes Nealla the bar does show 1.2MB size but I have to keep clicking on the error message to get it to the end of the download bar and then it doesn't do anything

On Sat Aug 13 07:28:34 PDT 2011, HelenRob said:

Hi Arvin - I have done what you suggested but it still doesn't work. I tried downloading it onto another pc but I get the same thing. Same thing using Firefox. I have downloaded the free game of today Wisegal and have had no problems. I am using Windows 7 home and Internet Explorer 8 on both machines.

On Sat Aug 13 05:09:47 PDT 2011, HelenRob said:

Hi - The free game for tomorrow doesn't download properly. It gets towards the end of the download and then comes up with a message - a network related error has occured - check your internet connection and try again. I try again and 2 seconds later the message comes up again. I have continually retried until the download bar reaches the end but nothing happens. I know there isn't a problem with my internet connection. Any help please.

On Tue Aug 02 05:11:41 PDT 2011, HelenRob said:

Hi Bill yesterday I got my 15 day streak and was given 250 coins but they weren't added to my coin total. I don't know how many were added maybe 50. Like Judycide above it makes me think that I didn't get the 250 coins for the 10 day streak because I didn't check the total. Is there anyway of checking this. Thanks

On Wed Jul 27 02:21:50 PDT 2011, HelenRob said:

Hi - If you read my post Daily Sign In Streak Reward it will explain it there.

On Tue Jul 26 06:02:37 PDT 2011, HelenRob said:

Hi everyone - just to let you know that I signed-in today on my 2nd 5 day streak and received 250 coins which is quite a lot and I presume this is for getting to 10 days in a row. As wbeal has explained this is how it works so I look forward to getting a whole lot more coins when I get to the end of every 5 day streak.

On Mon Jul 25 08:35:40 PDT 2011, HelenRob said:

Hi - this game goes on forever and ever. You will find that you will eventually buy everything for your castle and you still have to play the levels for some time before the game actually finishes. I got so bored by the time I'd finished it - it was quite frustrating.

On Mon Jul 25 02:48:27 PDT 2011, HelenRob said:

I am on my 9th day today but it still thinks I'm on day 4 of my second lot of sign-ins. Will let you know when I get to the end of this 5 day streak whether it will start again from day 1. I still haven't had an e-mail confirmation to let me know what's happening with this. Wbeal is this happening to everyone?

On Fri Jul 22 02:41:23 PDT 2011, HelenRob said:

Thanks wbeal - I understand that now. Rest assured that I can wake up the next morning and know that I can still get my next days sign-in if I haven't signed in before I go to bed. That will then give me an earlier time from the next day to be able to sign in after that. I look forward to receiving further information about the streak not continuing to day 6. Thanks again.

On Thu Jul 21 15:15:10 PDT 2011, HelenRob said:

This sign-in streak is getting more and more confusing by the minute. I have just signed in on my 6th day. Yesterday I got a badge for signing in 5 days in a row. Now I've gone back to sign in streak 1 and have received 15 coins. Surely I should be getting more coins the longer days I sign in? Can someone please tell me how this works.

On Thu Jul 21 02:34:22 PDT 2011, HelenRob said:

I have noticed that you have to wait a full 24 hours from the previous sign-in to receive your daily sign-in streak. For those of us who live in England and are 8 hours in front of your time this is quite tricky. My 1st day streak was around 4pm. For the 2nd day streak I didn't sign in until after 8pm. This meant that I would not get my next days streak until after 8pm even though I had signed in and was playing from 4pm. Unfortunately I was out in the evening and could not log in until 11pm which now means that although I can be signed in and playing games from 4pm onwards I have to wait until after 11pm (3pm your time) to get my daily sign-in streak. I don't normally play this late but if I don't sign in before I go to bed I presume that I will lose my daily streak because the earliest I can sign in next morning is 9am (1am your time) and I presume a new day will start. Can this not be changed so that you get the daily streak whatever time you sign-in as long as it's the next day?

On Sun Feb 21 14:46:06 PST 2010, HelenRob said:

If you are duplicating the patterns on the board correctly each pillar will open up to reveal a torch. Start with the first pattern on the left - fill in the boxes that the pattern shows - I think the lights turn from yellow to blue. When all 4 pillars have opened pick up the torch in the bowl in the middle of the floor and light all 4 torches in the pillars. Hope this helps.

On Fri Feb 12 11:28:13 PST 2010, HelenRob said:

This game was a new game some time last week. I wanted to download it but now notice that the game has disappeared from the games list. What has happened to it?

On Thu Feb 11 15:39:44 PST 2010, HelenRob said:

I NOTICED THAT THIS GAME CAME UP AS A NEW GAME A WEEK OR SO AGO BUT NOW WHEN I TRY TO FIND IT IT HAS DISAPPEARED FROM THE GAMES LIST. CAN ANYBODY THROW SOME LIGHT ON THIS?

THANKS