Grump's Posts

GameHouse Forums > Top Users

On Sat Jan 16 12:10:30 PST 2010, Grump said:

FYI I've now been told it is not possible to charge us in Sterling at the moment. Strange as we keep being told GH is the same company as RA and yet they managed to charge in Sterling.

@ffwfire - we are in the UK so don't have to pay US tax however I've now been told we have to pay the UK VAT which I'm sure we never did before. On top of that my bank charges me £2.50 to convert the charge from dollars to sterling.

I understand all Americans got emails telling them about the move but I haven't found anyone in the UK that got one. The first we knew was when we tried to open RA and got redirected and told to transfer our account. As beadycat says, we were then told we'd get twice the games for the same price but this turned out to be untrue and we are having to pay more.

On Thu Jan 07 10:09:50 PST 2010, Grump said:

I'm getting very good support on one of my problems but my problem with being forced to pay in dollars (9.99 when it should be 6.99) with tax on top (I'm in the UK and RA charged me in sterling) is getting nowhere - they're telling me they can't change my account by email even though I keep pointing out they've already changed it without my authority and I just want it changed back and the overpayments refunded.

I've tried threatening solicitors but keep getting the standard 'I'm sure you appreciate we are unable to help' response.

Anyone any experience of forcing the matter higher? Before anyone suggests it I'm not prepared to pay to call the US when its them at fault.

On Thu Jan 07 10:00:18 PST 2010, Grump said:

It says I need 5 gunmen to play the next level but the sheriff's office will only let me hire 1 sheriff and 3 deputies.

On Mon Jan 04 05:30:52 PST 2010, Grump said:

nhernandez wrote:

The vast majority of customers affected by this issue are international customers using the North American version of Real Arcade instead of the version appropriate to their region. You can still go to the appropriate international version of the site to make new purchases. Alternatively you can visit our European sister site Zylom.com for a localized experience.

Sorry can't find the original of the above post. I didn't choose to go to any site - I was taken there when I tried to go to Real Arcade. The message that came up didn't offer me any choices about moving my account but gave the impression I had no choise. Real Arcade must have known I was in the UK so why didn't they direct me to the correct site (just for the record I was one of the many who got no email warnign of the move so was unaware of it until it happened- possibly only Americans got the emails)?

On Mon Jan 04 04:51:45 PST 2010, Grump said:

I have the same problem and it's getting worse the further through the game I get. I'm saving every 5 minutes but then get confused about what I've done since the last save when it freezes and I have to restart.

Once GH do get the new version will we have to start again or will it remember our progress?

On Sun Jan 03 08:32:10 PST 2010, Grump said:

You need to get enough deputies to kill them all quite quickly then they don't come back. I managed it with 2 but I was generating enough goldto buy another every time one was killed.

On Sun Jan 03 05:22:45 PST 2010, Grump said:

I'm on the level after the rat flu (can't remember what it's called but it's the one with boulders etc. on the track and bits of track missing and the bandits keep attacking the engine). In the main game the blacksmith has a speech bubble to enable you to buy track to get into the levels. I have fixed everything else on this level and built my blacksmith but I can't see how to get rails from him to fill the gaps,only pickaxes and axes.

The goal page doesn't help - it just says you need a blacksmith to fix the tracks and I have one.

On Mon Dec 28 10:59:24 PST 2009, Grump said:

I hope someone technical out there will know the answer to this. I'm having problems getting some of the games to run - nothign happens when I try to open them after downloading and installing.

I have to download to my D drive as my C drive is tiny and wondered if this could be a problem although I would have thought this would affect all games not just some. For some reason my Gamehouse folder is in my C drive even though when we migrated I stated I wanted games to go to the My Games folder in my D drive (which they do).

I have contacted support about my problem but they refuse to read my message and presume I'm having trouble registering the games. They have suggested I could ring them in America to discuss the problem but it would be cheaper just to write off the money and buy from another site!

On Sun Dec 27 07:55:11 PST 2009, Grump said:

I can't find anything explaining how these forums work and they don't seem to work like usual ones, e.g. current threads don't seem to be at the top.

I've never received an email telling me someone has replied to my posts and threads I've answered or started are never at the top of my list. Does this mean no-one has ever replied to my posts or are we expected to keep a list of threads and search for them every day to see if there are replies?

On Fri Dec 25 05:57:28 PST 2009, Grump said:

nhernandez wrote:
The vast majority of customers affected by this issue are international customers using the North American version of Real Arcade instead of the version appropriate to their region. You can still go to the appropriate international version of the site to make new purchases. Alternatively you can visit our European sister site Zylom.com for a localized experience.

I just tried to log into Zylom (I am in England) and it doesn't recogise my username and password. Do we have to sign up and do something to get our subscription moved there from Gamehouse? I'd rather pay in sterling than dollars at the current exchange rate.

Why was this option not communicated to us at the time we moved from Real Arcade?

On Sun Dec 13 06:32:39 PST 2009, Grump said:

Thanks. got through that level OK now but having trouble getting enough buildings for 550 tourists on the next level now. There just isn't enough land even if you salvage most of the commercial buildings. There are always rocks or trees stopping you building condos. Very annoying but I'll keep trying.