GHCraig's Posts

GameHouse Forums > Top Users

On Mon Nov 16 21:39:14 PST 2009, GHCraig said:

ok2brude wrote: Ty for your response. I did know how to access my games in the manner in which you have requested. I feel it unreasonable to have to access my games in such a fashion and was hoping there was another way ...

Yes, we realize that this was one of the benefits of the RealArcade My Games page. You can still play your RealArcade games through this page (under My GameHouse) but we are working on a way to have all GH and RA games in a single, sortable list. It sounds like you're a power user for this type of functionality, so let me know if you'd like to be involved in our beta test and I will contact you outside of the forum.

Thanks,
Craig

On Sun Nov 15 10:27:36 PST 2009, GHCraig said:

Hi strandman,

I assume you are a RealArcade customer and are looking for your games. You should not need to redownload your games unless you removed them from your computer or got a new computer.

To find your RealArcade games, go to http://www.gamehouse.com/myrealarcadegames

You should see your games listed there. In addition, you can find your games on your computer by going to Start->Programs->Games (or Start->Games, depending on your version of Windows).

Hope this helps!

Thanks,
Craig

On Sun Nov 15 10:08:38 PST 2009, GHCraig said:

Any existing credits you had on RealArcade were transferred to GameHouse and will be honored. In fact, if you were a RealArcade GamePass subscriber, you will receive 2 credits per month going forward for the same price ($9.99/month).

Regarding the "merger", RealArcade acquired GameHouse in 2004. The sites were operated independently until last week. Customers were notified via email and through messages on both sites that the websites would be merged. When customers visit RealArcade, they are prompted to transfer their account to GameHouse. If they accept, account information is moved from one database to another. All records of previously purchased games and issued credits are moved. No changes are made on customer computers. All games that existed on your computer at the time of the move remain intact.

If you believe that there was a problem in transferring your account information, please post the problem here or contact customer support.

Thanks,
Craig

On Sat Nov 14 15:11:36 PST 2009, GHCraig said:

Suki, correct! We didn't remove any games from customers' computers. If you had a game on your computer before you transferred your account from RA to GH, it is still there. GH has most of the games available for re-download (which only needs to be done if you deleted the game or got a new computer, as Suki says), but some games are no longer available for re-download (many of these games were no longer available for re-download from RA, btw).

So, in short, you still have access to the games on your computer. Use the re-download links if you lose them (you'll need to re-register in the "Register" tab after launching the game), and call or email CS if you have other games you can't access.

Hope this helps! (Thanks again, Suki!)

Craig

On Sat Nov 14 14:55:37 PST 2009, GHCraig said:

heyoldlady58 wrote: Why is it that this blankety blank site can show me what games i purchased from real arcade, but is requiring me to redownload, then asking me to purchase them again. I am not real happy about the lack of information in this major change and i want access to games i already bought. I have been two days trying to play my games, and i'm about ready to find me a lawyer.

Hi heyoldlady58,

Can you try going to this link: http://www.gamehouse.com/myrealarcadegames

You should see your RealArcade games listed there. There's no need to re-download them (though that option exists, if for some reason you deleted a game from your computer).

Please check that link (also available from the "My RealArcade Games" link under "My GameHouse") and let us know if you find your games.

Thanks,
Craig

On Sat Nov 14 14:46:08 PST 2009, GHCraig said:

Hi cspmbs,

If you purchased games from RA, but uninstalled them, you should still be able to access them for re-download from GH. Go to http://www.gamehouse.com/my-gamehouse You should see a list of all the games you have purchased. To re-download, click on the "Redownload" link next to the game (right-hand side). Once your game has redownloaded there will be an icon on your desktop (you can also find them in Start->Programs->GameHouse). Double-click the icon to launch the game. It will launch as a 60 minute trial game. To register it, click on the "Register" tab and enter your email address and password (the same ones you use to log in to your GameHouse account).

I hope this helps! Please post back and let us know how it goes.

Thanks,
Craig

On Sat Nov 14 14:08:59 PST 2009, GHCraig said:

Lennart wrote: Is Gamehouse going to add a simple uninstall option like there was in Real Arcade?

and please fix the game downloader so Firefox users don't have to search the installer, that was possible in Real Arcade why not here ?

thanks

Hi Lennart,

Yes, we plan to add an uninstall option. I'm not sure what you are asking about searching the installer. Can you clarify?

We are actively working on an improved experience for downloading, installing, finding and managing games. We appreciate suggestions from customers, like yourself, to help us prioritize features. Keep 'em coming!

Thanks,
Craig