Chuck's Posts

GameHouse Forums > Top Users

On Fri Sep 09 20:01:14 PDT 2011, Chuck said:

cjvp wrote: Very annoyed about this development and also reconsidering my fun-pass subscription.

Lagoona - get a life. honestly.

I have held off for quite awhile so that everyone can present their positions and they are all being carefully considered, trust me. Where I become concerned is the remarks about Lagoona who has done nothing but give advice about games and stated that she is OK with the site in general. Is she an employee of Gamehouse? Absolutely not...Do I wish she was an employee of Gamehouse? Absolutely! Please feel free to go to the forums of other sites and read the forums about these same games and then make up your mind.

On Sat Sep 03 15:40:47 PDT 2011, Chuck said:

Janie42 wrote: I'm loving My Kingdom for a Princess 3...
excellent follower in the series...
thanks GH for bringing it to us !

=BUT=

The game exit does not work for me.

Exit freezes the screen & the only way to shut down the game is via a task manager shut down:
msg = "game not responding".

OS = Win7U-64 bit, i-7, nvidia BFG GTX280 gpu, 24" ws monitor.

Any fixes ?

Hi Janie42!

I have a similar machine to yours except it's Vista 64 bit and the nvidia 260 and not having the same issue? My screen resolution is 1280x800 and we have found that sometimes something as simple as changing your resolution works wonders. Also, do you know which Direct X you have? With Win 7 it should be 11 but you might want to check. To check do this: Click Start -> Type dxdiag in the search bar and press enter.

Hope this helps!

On Thu Aug 04 14:34:21 PDT 2011, Chuck said:

Acehart wrote: Can't download this game. Error Message: A network error has occurred. Please ensure your computer is connected to the internet and click Yes to retry or No to exit.
Please help.
Thanks.

What kind of internet connection do you have? The game is really big so if you have a slow connection that could be the problem or that when you tried to download it everyone else was also and our servers were overwhelmed. Please try again and let us know the results, thanks!

On Thu Mar 17 14:57:29 PDT 2011, Chuck said:

jatar1 wrote: Green wire picks lock of cell door. I cannot find fairy to give her three gifts-help! thanks Jatar

Use the Bubble Blower in the scene with the woods and the stream.

On Wed Feb 23 13:03:09 PST 2011, Chuck said:

lm1hm2 wrote: Well - i managed to download the game, but its now stuck on the loading screen and wont go any further. Only way to stop it is with the game manager.
Yet another problem with a gamehouse game! Wonder if they read these forums?
Was really looking forward to this.
Im not even going to bother with support - they will just tell me its a problem with my system

This is Chuck from the QA department. Here's a few questions: How much ram does your computer have? What kind of graphics card do you have? I just downloaded it from the site and it worked fine so I'm thinking it was a corrupted download or not enough ram. Were you able to play Nightmare on the Pacific? That game was a monster as far as system requirements!

On Fri Dec 24 12:13:13 PST 2010, Chuck said:

mer1 wrote: Mer 1 again completed the game ya! but the walkthrough says there is a sequel acessed through the main menu "the silence before the storm" I do not have it does that come with the game?

There is a premium version that came out first with extra content and a walkthrough. I'm assuming they copied the walkthrough from that version hence why it referred to the sequel. The premium editions of games are more expensive but I think they are worth it because they are the same price as all games were a few years ago but are much better and have tons more content!

On Fri Nov 26 00:11:19 PST 2010, Chuck said:

sportygal2009 wrote: As AfterMidnight stated. This game played just fine for me as well. I had no problem. I've played the whole game including the alternate ending and the prequel.

Sorry however for those of you who are having trouble playing the game.

I usually don't say this but I have been playing it now (Thanksgiving!) and this game is awesome! The graphics are so intense that some players will not be able to play it but those that can are in for a triple AAA experience for a much cheaper thrill ride!

On Thu Nov 25 13:03:44 PST 2010, Chuck said:

Smoots wrote: i have reported to gamehouse i never get past the loading menu and i left loading on while i went to work - that covers over 8 hours so it was not loading it was stuck. since they are asking us to pay more for this game it is completely disgraceful. i am quite disgusted they persuade us to buy fairly average games and when they offer something that is supposedly decent the dam thing doesn't work. sorry a little annoyed

This game is fairly graphic intensive hence why parts of it look like a movie. I know it sounds like a standard answer but the first thing to do is to update your graphics drivers: http://www.howtoupdatedrivers.org/ If that doesn't do the trick it may be that your computer is just not capable of running the game. That is why I always advise people to try the trial version first to make sure it works well on their machine.

On Wed Oct 20 16:50:59 PDT 2010, Chuck said:

Diji wrote: I am stuck finding the four buttons for the firepit door. I have found 3 but the 4th is eluding me and the fireflies just keep saying "check the firepit door!" Help! can't seem to get past this

Did you check the cabinet on the left side of the corridor when heading toward the video room?

On Wed Oct 20 10:00:38 PDT 2010, Chuck said:

Sartasia wrote: Having played the previous game I understand the fireflies function. I have all my fireflies and the skip will not work. I even used one thinking that it needed to be activated. Then went and found one to replace it. The skip button still would not work. It does not even light up.
Any clues how to make it work?

Are you clicking on 3 fireflies in the lower right so the skip button becomes active? A good way to get as many fireflies is to back and forth from area to area and they will appear in different spots fairly generously!

On Sun Jul 18 13:20:04 PDT 2010, Chuck said:

sjbrsb wrote: Whenever I leave the game (exit) when I return, I have to start the game from the beginning. This is very annoying. Please help.

If you quit out of the game using the menu the game will request that you enter a profile name before you exit. This creates a profile that will have your saved game associated with it.

On Sat Jun 05 10:46:04 PDT 2010, Chuck said:

Amadeus wrote: As soon as I got near the end of the "Romeo & Juliet" chapter, the game repeatedly crashed to the desktop. I have Win XP SP3 with all the latest drivers. Has anyone else had this happen?

I would uninstall and reinstall the game first off and try it again using FunPass. As your ram is a little low for the games these days make sure you're not running any other apps while playing. If it crashes again in the same spot try not logging in on FunPass and play the trial. With the amount of gameplay you've experienced you should be able to get pass the point that it is crashing and then you could continue on logged in to FunPass. If that still doesn't work I would contact support so they can get more detailed with you as I'm a bit hesitant to put my cell phone number up on a forum! : )

On Tue May 04 18:03:56 PDT 2010, Chuck said:

mosus wrote: I am having the same problem but on Day 30. I've finished everything and surpassed the expert goals. However all I can do now is keep sending the trains on their way. Please help or I would like a refund.

I've found that if you just play the level over again you're good to go. Things like this happen with Flash games especially or so I've been told

On Wed Jan 06 15:56:49 PST 2010, Chuck said:

Are you clicking on one of the 3 triangular shaped blue gems or the cross in the circle? I've had no problem clicking on the gems in the tutorial?

On Wed Dec 23 11:48:11 PST 2009, Chuck said:

I know what you mean and I work for Gamehouse! If you're really careful you can pull it off but if you're like me you just go to the casino and try to get a bunch of coins to buy your way through.

On Sat Dec 05 12:19:43 PST 2009, Chuck said:

Hi, I'm senior test lead for Gamehouse Studio QA and there should be a new build posted with a fix for the queue 10 trophy. Just redownload the game and all should be well. I like to use the 2 stew pots and the candles in the Winter Fair around day 8 or 9 but that's just me! Glad you guys enjoy the game and Gamehouse is the best place to work in the world!