Arvin's Posts

GameHouse Forums > Top Users

On Sun May 20 20:00:36 PDT 2012, Arvin said:

Hi Pops -Thanks for the post.

Pops, sorry for the delay in response. Could you provide us with more details about the error message that you receive while purchasing the games [I hope you are using 2 Fun Tickets here]. Meanwhile you can try resetting the web browser and then try purchasing the game. Follow the link:

http://support.gamehouse.com/app/answers/detail/a_id/945

Thanks,
Arvin

On Sat May 19 21:26:07 PDT 2012, Arvin said:

Hi Linda1956,

Sorry to see you going through this. Signing into GameHouse website with a different browser should help. If the issue still persist, just send an email to help@gamehouse.com along with the email address associated with your GameHouse account to help you further.

Thanks,
Arvin

On Sat May 19 13:37:24 PDT 2012, Arvin said:

Hi angelestes- Welcome to the world of GameHouse forums.

I'm sorry for the experiences you've reported here This happens when the game file gets corrupted. You can try clean uninstall and reinstall of the game and if it doesn't help try running the game in different compatibility modes. To do so, check the solution 1 on the link given below:

http://support.gamehouse.com/app/answers/detail/a_id/891

Let us know your progress.

Thanks,
Arvin

On Wed May 02 14:53:22 PDT 2012, Arvin said:

Hi Dorthe -- Welcome to GameHouse forums.

I am sorry to see you go through this. We checked from our end and we do not have any reported issue with GameHouse Toolbar. This may be due the issues with the browser. A simple reset of your web browser should help. Check the link:

http://support.gamehouse.com/app/answers/detail/a_id/945

Let us know how it goes.

Thanks,
Arvin

On Sun Apr 29 14:13:57 PDT 2012, Arvin said:

Hi triomom,

Sorry to see you going through this. I played the game from my end and it worked like a charm. Try uninstalling and reinstalling the game should help. Check the link:

http://support.gamehouse.com/app/answers/detail/a_id/938

Let us know your progress.

Thanks,
Arvin

P.S: The game play is awesome.

On Thu Apr 26 20:26:57 PDT 2012, Arvin said:

Hello all,

Our Technical Team is aware of your comments and they are working to isolate the cause of this issue and resolve it. This will be fixed at the earliest.

Meanwhile I thank you all for your reports and for your continued patience.

Best regards,
Arvin

On Wed Apr 25 12:55:05 PDT 2012, Arvin said:

Hello Mixi -- thanks for your post.

Sorry to see you going through this. We want to share a piece of information here: Our games are 100% safe from viruses and spyware. Try updating your Antivirus/Anti Spyware software and then complete scan your computer and give a try. Check the link given below for more information:

http://support.gamehouse.com/app/answers/detail/a_id/1010/kw/Virus

Thanks for playing at GameHouse!
Arvin

On Tue Apr 17 15:12:51 PDT 2012, Arvin said:

Hello bentoaddict--Thanks for posting!

I completely understand your situation & sorry for the experience. GameHouse Rewards program is membership independent, we want all our customers to use and enjoy this program. As BarryW noted we are working hard to identify the cause and resolve it at the earliest.

Many thanks for playing at GameHouse and thank you for your cooperation and patience!

Thanks,
Arvin

On Sun Apr 15 21:04:28 PDT 2012, Arvin said:

Hi ,

Sorry for the experience. This is a known issue and our Technical Team is investigating it so they can resolve it as quickly as possible. We'll keep you posted on progress.

Thank you for your patience and continuous support.

Best regards,
Arvin

On Sun Apr 08 17:08:47 PDT 2012, Arvin said:

Hi B_N_D -- Thanks for posting.

It's quite simple! I checked your account and I found that you have successfully redeemed GameHouse coins for a free game coupon. Check the instructions to find the coupon:

1] Login to www.GameHouse.com with your login credentials.
2] Click on My GameHouse.
3] Now click on My Rewards -> Rewards History

Check the link to know how to use a coupon to purchase a game:

http://support.gamehouse.com/app/answers/detail/a_id/1030

Thanks,
Arvin

On Sun Apr 08 14:01:53 PDT 2012, Arvin said:

Hello Ratclif,

We found a question you posted under "Coin redemption buttons greyed out, but I have enough coins" in support forums & we have replied to it. Please check the link:

http://www.gamehouse.com/forums/support-forum/Coin-redemtion-buttons-greyed-out-but-I-have-enough-coins-id24201

Regards,
Arvin

On Sun Apr 01 12:56:26 PDT 2012, Arvin said:

Hi spenser1,

Welcome to GameHouse!

Screen resolution plays the major role while playing games. The default screen resolution for GameHouse games would be 1024*768. Changing the resolution should help! check the instructions:

NOTE: Changing the screen resolution will change your screen appearance.

1. Right-click on your desktop.
2. Click Properties (or Personalize if you are on Vista or Windows 7).
3. Click the Settings tab on the top (Display Settings if you are on Vista or Windows 7).
4. Check the screen resolution.
5. If it is not 1024 by 768, move the slider until the screen resolution is set to 1024 by 768.
6. Click Apply and OK and then try playing the game.
7. If it is not working you can revert back the previous screen resolution.
8. If your screen resolution is already 1024 by 768, continue to the next solution.

I hope it works out.

Thanks,
Arvin

On Mon Mar 26 11:40:15 PDT 2012, Arvin said:

Hi itsrealyme,

I completely understand your situation. Just shoot an email to help@gamehouse.com, so that we can help you with the issues you are facing.

Thanks for being with us.

Regards,
Arvin

On Wed Mar 14 22:16:10 PDT 2012, Arvin said:

Hi grblfrtz,

I'm sorry for the experiences you've reported here This happens when the game file gets corrupted. You can try clean uninstall and reinstall of the game and if it doesn't help try running the game in different compatibility modes. To do so, check the solution 1 on the link given below:

http://support.gamehouse.com/app/answers/detail/a_id/891

Let us know the progress.

Thanks,
Arvin

On Wed Mar 14 22:11:01 PDT 2012, Arvin said:

Hi dustygirl89 - Welcome to GameHouse Forums.

Sorry that you're facing issues with the game downloads. This may happen due to the cookies stored in your computer, try renaming the real arcade folder by following the instructions:

1. From your desktop, double-click on My Computer.
2. Open the local hard disk drive (typically the C: drive).
3. Double-click the Program Files folder if you have a 32-bit operating system, or go to Program Files x86 folder if it's a 64-bit operating system.
4. Right-click on the RealArcade folder and select Rename.
5. Rename the folder to RealArcade-old and close the window.
6. Go to www.gamehouse.com.
7. Try downloading the game again and check for 60 minutes free trial.

Alternatively you can also try downloading a game with a different browser like Google Chrome and share your experience.

Please let us know how it goes!

Thanks,
Arvin

On Sat Mar 10 18:08:07 PST 2012, Arvin said:

Hi TBHall,

Nice to hear that you got hands-on experience with the all new Microsoft Windows 8. Currently our games are designed only to work on Windows 7 & previous versions of it. So I am sorry to say that we can't be of much help here. Still you can try some basic troubleshooting steps available in our knowledge base:

http://support.gamehouse.com/app/answers/detail/a_id/890

I hope this helps.

Thanks,
Arvin

On Sat Mar 10 17:55:27 PST 2012, Arvin said:

Hi sister72 - Welcome to the world of GameHouse forums.

I'm sorry for the experiences you've reported here This happens when the game file gets corrupted. You can try clean uninstall and reinstall of the game and if it doesn't help try running the game in different compatibility modes. To do so, check the solution 1 on the link given below:

http://support.gamehouse.com/app/answers/detail/a_id/891

Let us know the progress.

Thanks,
Arvin

On Fri Mar 09 19:16:38 PST 2012, Arvin said:

Hi larafla,

I am sorry to see you go through this. This is a known issue and our Technical Team is investigating it so they can resolve it as quickly as possible. Thank you for your patience & continuous support.

Thanks,
Arvin

On Sun Mar 04 22:19:59 PST 2012, Arvin said:

Hi ecen,

Sorry for the delay in response. To fix this issue, try the steps given in the link:

http://support.gamehouse.com/app/answers/detail/a_id/891

Let us know your progress.

Thanks,
Arvin

On Tue Feb 28 21:02:19 PST 2012, Arvin said:

Hi ecen,

Sorry for the trouble. This happens due to improper screen resolution settings. For smooth game performance try running the game in 1024*768 resolution. To do so, check the instructions:

NOTE: Changing the screen resolution will change your screen appearance.

1. Right-click on your desktop.
2. Click Properties (or Personalize if you are on Vista or Windows 7).
3. Click the Settings tab on the top (Display Settings if you are on Vista or Windows 7).
4. Check the screen resolution.
5. If it is not 1024 by 768, move the slider until the screen resolution is set to 1024 by 768.
6. Click Apply and OK and then try playing the game.
7. If it is not working you can revert back the previous screen resolution.
8. If your screen resolution is already 1024 by 768, continue to the next solution.

I hope it works out.

Thanks,
Arvin

On Sun Feb 19 18:19:00 PST 2012, Arvin said:

Cheekyoops wrote: Thanks Arvin, GH was quick to reply, and now I have a GameHouse Superstar! badge. !!! Not sure what that is, though

Hi Yusef, I'm here every day, just don't say much.

Hi Cheekyoops,

GameHouse Superstar! badge will be awarded to those who login into GameHouse website continuously for 100 days in a row. We had some intermittent issues which prevented you from receiving the badge. In the future if you face any issues with our GameHouse Rewards program just shoot an e-mail to help@gamehouse.com so we can help you.

Thanks,
Arvin

On Sat Feb 18 18:16:25 PST 2012, Arvin said:

Hello MayBelle,

Sorry, this shouldn't have happened. I have replied back to your email & I would request you to check your inbox for more details.

Thank you,
Arvin

On Mon Feb 13 18:01:31 PST 2012, Arvin said:

Hi marciamills,

Sorry for the experience. This happen due to the corrupted saved game data. Renaming the game folder [Mumbo Jumbo] should fix. Before renaming you need to enable Hidden files and folders and then rename the file.Check the instructions:

Windows 2000 & XP:

My Computer
Local Disc: C
Documents and Settings
All Users
Application Data
Mumbo Jumbo

Windows Vista & Windows 7:

My Computer
Local Disc: C
Program Data
Mumbo Jumbo

Please let us know your progress.

Best Regards,
Arvin

On Tue Feb 07 19:54:28 PST 2012, Arvin said:

Hi Kris- Welcome to the world of GameHouse.

Kris, sorry for the trouble. This happens due to improper screen resolution settings. For smooth game performance try running the game in 1024*768 resolution. To do so, check the instructions:

NOTE: Changing the screen resolution will change your screen appearance.

1. Right-click on your desktop.
2. Click Properties (or Personalize if you are on Vista or Windows 7).
3. Click the Settings tab on the top (Display Settings if you are on Vista or Windows 7).
4. Check the screen resolution.
5. If it is not 1024 by 768, move the slider until the screen resolution is set to 1024 by 768.
6. Click Apply and OK and then try playing the game.
7. If it is not working you can revert back the previous screen resolution.
8. If your screen resolution is already 1024 by 768, continue to the next solution.

I hope it works out.

Thanks,
Arvin

On Mon Feb 06 19:12:25 PST 2012, Arvin said:

Hi ecen,

Sorry to see you going through this. This happens when the game file gets corrupted. Uninstalling and reinstalling the game should help. Check the link:

http://support.gamehouse.com/app/answers/detail/a_id/938

Let us know how it goes.

Thanks,
Arvin