Game confusion

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I am confused. I feel like I have been going in circles. I have been checking my games. If I click on my gamehouse games it will say that two of my games are no longer available.If I click on real arcade games these two games are ready to be played.

Posted on Fri Nov 13 20:23:36 PST 2009

What are the games? Some of the RealArcade games are not available on Gamehouse, which means you will no longer be able to re-download them (for instance if you get a new computer) now the sites have merged . But if they are loaded onto your current computer/laptop you can still play them, which is probably why they appear as ready to play in the Real list.

Suki

Posted on Sat Nov 14 06:40:46 PST 2009

Suki, correct! We didn't remove any games from customers' computers. If you had a game on your computer before you transferred your account from RA to GH, it is still there. GH has most of the games available for re-download (which only needs to be done if you deleted the game or got a new computer, as Suki says), but some games are no longer available for re-download (many of these games were no longer available for re-download from RA, btw).

So, in short, you still have access to the games on your computer. Use the re-download links if you lose them (you'll need to re-register in the "Register" tab after launching the game), and call or email CS if you have other games you can't access.

Hope this helps! (Thanks again, Suki!)

Craig

Posted on Sat Nov 14 15:11:36 PST 2009