A fresh new GameHouse.com

GameHouse Forums > The Lounge

Hi everyone,

It’s a big day here at GameHouse: We’ve launched our new logo and site design! It has the same great games and service you love with a fresh new look.

I’m pleased to say that the updated GameHouse.com is just what you’ve been telling us you want when it’s your time to get away and play. Now it’s faster and easier than ever to find and play the quality games you love.

Here’s a quick look at what’s new:

• New logo & site design
When it’s your time to unwind, you want to find a great game and start playing right away. Our new navigation tabs and uncluttered homepage design make it easy to do just that.

• Something fun for everyone
With over 1,300 exciting games, GameHouse offers fun and rewarding experiences for everyone. Our new homepage gives you a taste of everything we offer, from new releases and daily free games, to Super Savers, online games, and more.

Tell us what you think
You told us what you wanted in the new site, and we listened. And we’ll continue to update and improve the site, based on suggestions from players like you. Look for future site enhancements to include improvements to our Ratings and Reviews program and the GameHouse Community Forums. In the mean time we want to hear what you think of the results so far. Take a look around the new site, then share your feedback with us by posting in this forum below.

It’s good to game at GameHouse.

Bill

Posted on Wed May 11 15:24:16 PDT 2011

I see the overall font size has been readjusted to properly fit 1024x768 pages. Previously it looked odd at that resolution. I miss some of the flashy stuff happening on the Main Gamehouse page particularly gameplay backgrounds that advertised other games sold on Gamehouse but that appears to have been incorporated some other way within the site.

I'd still like to see an A to Z category listed under our purchased games so we don't have to go through several pages just to find the game we want to redownload again.

Posted on Wed May 11 18:50:26 PDT 2011

I love what you have done with this site. I have followed your site for many years now, and I still can't find one as good as yours! Keep up the good work!

Posted on Wed May 11 19:40:31 PDT 2011

Where are the Doubledown Slot Games. I Can't find them. On a 7 day trial, but I am starting to see ads.

Posted on Wed May 11 20:15:51 PDT 2011

I really like what you've done it looks fresh and great. It easy to find everything your looking for. Great job ! Keep up the good work !

Posted on Wed May 11 21:11:38 PDT 2011

Many thanks for this great feedback so far! We really appreciate knowing how the new site design is working for you and we're reviewing each of your comments closely.

Please keep the conversation going - we want to hear from you.

With thanks and best wishes,

Bill

Posted on Wed May 11 21:23:15 PDT 2011

I HATE IT CAN'T FIND YOUR NEW GAMES THAT COME OUT EVERY DAY.

Posted on Thu May 12 09:44:30 PDT 2011

Hi there...New Games are featured as the first of three rows of game categories (New Games, Top Games, Online Games). You can click '+ Explore New Games' to see the entire list of New Games with their release dates.

To the right of that category you'll find Today's Free Game and Tomorrow's Free Game (available a day early to Subscribers once they log in to the website).

Hope that helps you enjoy our new site! Thanks for your feedback.

Bill

Posted on Thu May 12 10:38:16 PDT 2011

I hate the new look, I agree with others I couldn't find free game section at first. I hope our input will get gamehouse to come up with something better than this design.

Posted on Fri May 13 05:13:16 PDT 2011

The new look is not user friendly by any means. It may look clean but navigating it is horrific for the users. I was able to find the games I was looking for but after five times as much clicking and input as before. I was going to renew my account but this has changed my mind. I will check back again in a couple months to see if it has become more intuitive by then. Heading back to BFG for now.

Posted on Fri May 13 12:17:30 PDT 2011

I think it is nice. I don't see much of a change in finding stuff. I don't know what people are talking about there.

Posted on Sat May 14 06:25:02 PDT 2011

WQW!!!! I hadn't been on site in afew days...THEN..WOW.. LOVE the new look...LOVE LOVE LOVE IT!!!

Posted on Sat May 14 07:48:14 PDT 2011

New FunPass member here. I wanted to say that I think the new web design is great. Uncluttered, easy to navigate, attractive. I do have, however, two suggestions to make the GameHouse experience more enjoyable:

1) Re-introduce a game manager (I understand one was available at one time). As a FunPass member, I try different games and find uninstalling them through the Control Panel tedious and time-consuming.

2) Update the Upcoming Games page regularly and give us more of a hint as to what's on tap. I think this adds some excitement to the membership as well as attracting new members.

Posted on Sat May 14 08:20:08 PDT 2011

Wish you would get Hidden Object games more often. I've played all of them and always waiting a long time for new ones to come out.

Posted on Sun May 15 11:19:18 PDT 2011

I hate the new layout!! The old layout was WAY better!!! it was easy to navigate, easy to find the games. This new layout is ugly and hard to find what you are looking for, horrible to navigate!!! Cant easily find the free game of the day! Please go back to the old one!!! Please!!!

Posted on Sun May 15 22:51:35 PDT 2011

Why is it difficult to find the free game of the day? It is on the frontpage and one can see it on the first look - that is to say without scrolling. The only difference is that instead of being in the upper left corner it is in lower right corner. I for one think it is much easier to navigate.

I like the new look, it is more serious and clear. Thank you Gamehouse!

P. S. As I understand changes are always bonded with pain and the old is always better, but usually one tends to survive it.

Posted on Mon May 16 13:00:54 PDT 2011

It looks a little sleeker, Bill, in the way of text, but I still had to look down a list to find Free Games, etc. Perhaps those should be highlighted? And to get back to the forums here, I had to look all the way to the bottom of the page to find the name Forums, in small plain text. Maybe more highlighting would be in order for those who have trouble finding things. It certainly might bring more involvement to the forums, for example. Not much change in the new logo, but what's changed is good. Thanks for what you've done.

Posted on Thu May 19 23:18:24 PDT 2011

Hi.
Just love the new look. Also enjoy having 2 choices for a free game each day. Love to scroll over a game and get the info about the game without having to actually bring up the game.
I agree with BAMLINK as to bringing back the game manager. It was SSSSOOOOO much easier to delete a game.
Otherwise the new site is fantastic.

Posted on Tue May 24 12:36:31 PDT 2011

mooma wrote: . . . And to get back to the forums here, I had to look all the way to the bottom of the page to find the name Forums, in small plain text. Maybe more highlighting would be in order for those who have trouble finding things. It certainly might bring more involvement to the forums, for example. . . .

Mooma, Forums is under the Community tab at the top.

Posted on Thu May 26 16:08:03 PDT 2011

I do not like the new layout at all. It's very difficult to find anything. The view on the homepage offers very little. I have been a member for years and am very disappointed. If I were new to the site, I wouldn't think it had much to offer by looking at the homepage and would probably look somewhere else. It's not user friendly at all.

Posted on Fri May 27 17:00:31 PDT 2011

I have a disc I bought from Gamehouse order [Order details removed by Moderator]
It has 7 Wonders II with license code [License code removed by Moderator] and Big City Adventure: San Francisco with license code of [License code removed by Moderator] on it. I presently am able to see and play the 7 Wonders II game that is still on my computer. However, the Big City Adventure: San Francisco game has disappeared from my computer. neither of these games are listed on my purchases
Problem #2---Little Shop-Big City, purchased December 9, 2007 10:45 A. M., license [License code removed by Moderator], Gamehouse order [Order details removed by Moderator]. This one also has disappeared from my computer and I cannot find it on my purchased list
What is going on ? Am I just going to be ripped off for the money I spent or will you send me info on how to get these games back? In PLAIN, EASY English, please as I am not computer proficient. Thanks,
[Personal information removed by Moderator]

********
Notes from Moderator W. Beal:

I appreciate your post, Camille078, and I have copied the information you related here so that Customer Support can follow up with you outside of the Forums. These issues should be brought to the attention of GameHouse Customer Support, whose team members are very glad to help you. Just call us on 866-831-5895. It's better to keep account-specific details and personally identifiable information out of a public forum; that's why I have deleted it from your post.

We'll reach out to you via email to assist you. Thank you!
Bill

Posted on Sun May 29 18:35:56 PDT 2011

I've been away from Gh for a while. Like the look of the site. Easily navigated. I see the same old stuff is going on in the forum. Poppa and IndyRuss are amusing, as always. I see there is still no PM feature but I can live with that.

Posted on Sun Jun 05 06:21:18 PDT 2011

Great new look, I love it.

Posted on Sun Jun 05 11:30:07 PDT 2011

mrsfox4 wrote: Wish you would get Hidden Object games more often. I've played all of them and always waiting a long time for new ones to come out.

Agree - there seem to have been mainly Time Management or Match 3 free games of the day recently. However, they're free so I guess I really shouldn't complain

Posted on Sat Jun 11 04:30:10 PDT 2011

I do like the clean and uncomplicated look of the site. You did a good job GH team! Would like to see the trial games marked to let us know we have already tried a game rather than downloading and then have to uninstall. Would be nice if the font was bigger and bolder right here on the 'post reply' box. It is hard on old eyes.

Posted on Thu Jun 23 18:07:35 PDT 2011

I hate to download and have to go through the ads plus when you have to redownload your game you cant go right to the purchased screen. you have to wait for the stupid ads. I will not purchase anything on an ad I am forced to watch. I hate the new site down loading.

Posted on Mon Jul 04 14:14:58 PDT 2011

I am getting a message that says Oops! game does not exist after I have played it once and try to login a second time to play. I can't get any help from tech support. Please can anyone help?

Posted on Wed Jul 13 13:07:25 PDT 2011

prettygirl wrote: I am getting a message that says Oops! game does not exist after I have played it once and try to login a second time to play. I can't get any help from tech support. Please can anyone help?

Hello...thank you for your post. Our Technical Support Team had escalated your concerns to the next level of Tech Support after they had performed initial troubleshooting. I understand that the Tech Support Escalation group have emailed you to offer additional help. Please check your Inbox for their note; they look forward to continuing to work with you to resolve the issue.

Best wishes,

Bill

Posted on Wed Jul 13 19:05:10 PDT 2011

Thanks Bill but I haven't received an e-mail from tech support. My e-mail address has changed from when I first joined funpass, my new address is [email address removed]. I hope they can help,thanks again.

****Note from Moderator W. Beal:
I removed your email address from this post to better protect your privacy. We recommend that our customers do not post any of their personal contact information in any public forum.

Please see my reply below.

Posted on Thu Jul 14 06:41:55 PDT 2011

Thanks very much for your reply. The email address you provided is the one we have on record but I'll verify that it was the one used when Tier 2 Technical Support tried to contact you.

I really appreciate your continued patience! We'll be in touch again tomorrow.

Kind regards,
Bill

Posted on Thu Jul 14 19:09:56 PDT 2011

At first I was excited to see the changes made to the website. However, after about a month of the new site I have noticed other changes I am not so excited about. Mainly, there have been far less hidden object games available to play. I have a fun pass and in the past, I could not keep up with all the games. Now I am waiting days, even a week, before a new hidden object game is available. What the deal? I hate to do it, but if this continues, I will have to find a new gaming site.

Posted on Fri Jul 15 15:47:08 PDT 2011

Follow-up to 'prettygirl' ... I understand that our Tier 2 Technical Support Team is calling you to offer more help. If you have not already heard from them you can expect to receive a call this evening or tomorrow.

Thanks again for being patient -- have a great weekend!

Bill

Posted on Fri Jul 15 17:13:24 PDT 2011

Hi Bill,

I love the new rewards system. I have already connected my Facebook with it , and look forward to trying some games out and playing them and review them and invoke more hidden website gems (secret badges / easter eggs)

Posted on Sat Jul 16 10:10:30 PDT 2011