unable to update billing information

2 posts
GameHouse Evangelist

I am in the UK and have been trying to update my billing information.
getting repeated page errors.
Tried Google Chrome & IE9 beta.
is this a browser issue ?

Posted on Mon Nov 29 04:14:22 PST 2010

carol123

3 posts
GameHouse Evangelist

I had the same problem a couple of months ago - i contacted customer support who gave me a couple of suggestions and suggested it may be a browser problem (I normally use Firefox) I tried IE and Google Chrome, clearing all browsing history as they suggested but still had repeats of the same problem. They suggested that I updated my info by phone but that still would leave me with no control over my account online.

Not much help I know but you have my sympathies!

Posted on Mon Nov 29 15:23:00 PST 2010

jenni87

96 posts
5 of Spades

Hi,
This is a browser issue also try to disable the firewall and then give a try.

-Jenni

Posted on Wed Dec 01 07:30:30 PST 2010

carol123

3 posts
GameHouse Evangelist

Hi Jenni,
I have already tried (several times) with my firewall and anti-virus disabled with no luck. Strangely if I go through the motions of up grading my account they have the correct details listed! I just can't get access to the page to make any changes myself!

Posted on Wed Dec 01 14:56:20 PST 2010

JasonO

Hello Woodifer,

Thank you for posting at GameHouse and I appreciate all the suggestions you have posted in our Forum. Even though you tried different troubleshooting steps, it didn't resolve the issue. So I suggest you to send an email to help@gamehouse.com with the email address associated with your GameHouse account to assist you better.

Best regards,

Jason

Posted on Thu Dec 02 15:29:12 PST 2010

unable to update billing information GameHouse Forums > Support

unable to update billing information

GameHouse Forums > Support