Vault cracker the last safe. stopped working

GameHouse Forums > Support

Just after opening the safe the game wont let me pick up the file. is anyone else having this problem.?

Posted on Tue Aug 03 09:40:07 PDT 2010

lynnb wrote: Just after opening the safe the game wont let me pick up the file. is anyone else having this problem.?

Posted on Tue Aug 03 12:35:30 PDT 2010

I have gotten to the house with the dog. Took care of dog and went to side of house, found some things and now it wont let me find all

Posted on Tue Aug 03 12:36:56 PDT 2010

lynnb wrote: Just after opening the safe the game wont let me pick up the file. is anyone else having this problem.?

I am also having this problem. When i first played the game i noticed a hand would help me pick things up, I know longer have this hand. I cannot change into different outfits either.

Posted on Tue Aug 03 16:17:22 PDT 2010

dcriter2b wrote:

lynnb wrote: Just after opening the safe the game wont let me pick up the file. is anyone else having this problem.?

I am also having this problem. When i first played the game i noticed a hand would help me pick things up, I know longer have this hand. I cannot change into different outfits either.

Posted on Wed Aug 04 21:34:03 PDT 2010

it seems that since everyone is having the same problem, gamehouse would make the vendor repair the problem as soon as possible. the game looks interesting, wish we could play it. being stuck in a wheelchair all the time , playing games is about all i get to do.

Posted on Wed Aug 04 21:41:07 PDT 2010

I've restarted and played the game all the way from the beginning and I've noticed that the mouse cursor does not detect correctly on certain scenes after the game has been saved and loaded again. Also the "Custom Cursor" option defaults to "Off" and the "Auto Pause" defaults to "On"after loading a saved game. Gogii Games needs to patch this game fast. It's been out for over a month on another site now.

And one other small complaint: Gogii Games always start their stories with a child being separated from their parent? They really need to get out of this creative rut.

Posted on Thu Aug 05 05:31:59 PDT 2010

Odd that after all these messages Gamehouse haven't said if they are going to get GoGii games to fix it. Really good game too /sigh

Posted on Thu Aug 05 05:35:29 PDT 2010

Hello everyone,

We appreciate your comments and concerns, and we're sorry to learn of the frustration that you're having with this game.

We are researching the issues you've reported as we do not have any known issues that should prevent normal game play. I'll post more information here as it becomes available. Meanwhile I thank you for your business and support and for your patience.

Best regards,
Bill

Posted on Thu Aug 05 12:17:27 PDT 2010

Hello everyone,

We regret the inconvenience caused with the game "Vault cracker- the last safe". We tested the game in our end and we're able to play the game with no issues. We are doing a research on it since there are more customers reporting for this game with different issues. We would like to get some more information to work on this game. So please send an email to help@gamehouse.com with the following details:

1. DirectX version (to find out the DirectX details click here http://www.gamehouse.com/forums/support-forum/DirectX-Diagnostic-Tool---Helpful-When-Contacting-Support-id1693) .
2. What level the Game freezes or gives an error (explain in brief).
3. Name of the firewall and/or antivirus software (Norton, McAfee, ZoneAlarm or Freedom).

We thank you for your patience and for your support!!

Best regards,
Jason

Posted on Thu Aug 05 22:12:03 PDT 2010

Mine quit working once I opened the second vault as well. It won't let me pick up the file or do anything else. I played that stupid vault game at least 10 times to try to get it to work. I even closed the game and reopened it. Using Windows Vista. Have Norton Antivirus. Total waste of my hour free trial. I would've bought the game if it worked too. They should fix this then offer it as a free game of the day so we can actually play it.

Posted on Thu Aug 05 23:52:25 PDT 2010

Mareah78 wrote: Mine quit working once I opened the second vault as well. It won't let me pick up the file or do anything else. I played that stupid vault game at least 10 times to try to get it to work. I even closed the game and reopened it. Using Windows Vista. Have Norton Antivirus. Total waste of my hour free trial. I would've bought the game if it worked too. They should fix this then offer it as a free game of the day so we can actually play it.

Hi,
Check the below link for a complete walkthrough for this game.
http://www.gamezebo.com/download-games/vaultcracker-last-safe/walkthrough

Neil

Posted on Sat Aug 07 14:47:51 PDT 2010

The game Locks up at most levels. I have gotten to the casino level, only to lock up for the 4th time. I have tried reloading, playing as different people, and it just keeps locking up. This is the first game I have purchased that will not work, and the first time support appears to be nothing about the problems. Guess like other places, the company going downhill. I cannot understand what they keep saying nothing is wrong. Guess all they care about anymore is geting your money!

Posted on Sun Aug 08 15:59:19 PDT 2010

Hello 'TAR671' -- I'm sorry to learn of your frustration with your game.

Have you contacted GameHouse Customer Support? They are very happy to assist you with technical issues that would not likely be resolved by suggestions from the GameHouse Community.

The fastest way to contact them is to call 1-866-831-5895. You can also use live, online chat or you can send an email (click the "Support" link below the "My GameHouse" tab for contact information). Our Call Center Hours are:

Phone Support:
Monday – Friday: 6 am – 6 pm PT
Saturday & Sunday: 7:30 am – 5 pm PT

Chat Hours:
Monday – Friday: 6 am – 2 am PT
Saturday & Sunday: 7 am – 2 am PT

Emails are received 24 hours a day, 7 days a week.

Thank you playing at GameHouse. We appreciate your business and we hope that you will allow our Customer Support team to help you.

Best wishes,
Bill

Posted on Mon Aug 09 17:54:19 PDT 2010

Obviously GAMEHOUSE, there is a glitch! We are all having the same issues & we are on different OS's. I have played 5 other games since downloading this one with absolutely no issues whatsoever! I've been coming back here for a week hoping to see a fix, only to be disappointed each day. I've been a Gamehouse( before that, RealArcade) customer for years & this is the first time I've ever encountered this problem & not seen an immediate fix! I pay yearly, so I guess when my year is up, I will find another game site to spend my money.

BTW, YES, I did all the things your support staff have recommended to no avail. If it was on my end, I would be having this issue with all my games!

Posted on Wed Aug 11 11:32:35 PDT 2010

wbeal wrote: Hello 'TAR671' -- I'm sorry to learn of your frustration with your game.

Have you contacted GameHouse Customer Support? They are very happy to assist you with technical issues that would not likely be resolved by suggestions from the GameHouse Community.

The fastest way to contact them is to call 1-866-831-5895. You can also use live, online chat or you can send an email (click the "Support" link below the "My GameHouse" tab for contact information). Our Call Center Hours are:

Phone Support:
Monday – Friday: 6 am – 6 pm PT
Saturday & Sunday: 7:30 am – 5 pm PT

Chat Hours:
Monday – Friday: 6 am – 2 am PT
Saturday & Sunday: 7 am – 2 am PT

Emails are received 24 hours a day, 7 days a week.

Thank you playing at GameHouse. We appreciate your business and we hope that you will allow our Customer Support team to help you.

Best wishes,
Bill

Posted on Thu Aug 12 11:06:34 PDT 2010

JasonO wrote: Hello everyone,

We regret the inconvenience caused with the game "Vault cracker- the last safe". We tested the game in our end and we're able to play the game with no issues. We are doing a research on it since there are more customers reporting for this game with different issues. We would like to get some more information to work on this game. So please send an email to help@gamehouse.com with the following details:

1. DirectX version (to find out the DirectX details click here http://www.gamehouse.com/forums/support-forum/DirectX-Diagnostic-Tool---Helpful-When-Contacting-Support-id1693) .
2. What level the Game freezes or gives an error (explain in brief).
3. Name of the firewall and/or antivirus software (Norton, McAfee, ZoneAlarm or Freedom).

We thank you for your patience and for your support!!

Best regards,
Jason

Posted on Thu Aug 12 11:07:14 PDT 2010

JasonO wrote: Hello everyone,

We regret the inconvenience caused with the game "Vault cracker- the last safe". We tested the game in our end and we're able to play the game with no issues. We are doing a research on it since there are more customers reporting for this game with different issues. We would like to get some more information to work on this game. So please send an email to help@gamehouse.com with the following details:

1. DirectX version (to find out the DirectX details click here http://www.gamehouse.com/forums/support-forum/DirectX-Diagnostic-Tool---Helpful-When-Contacting-Support-id1693) .
2. What level the Game freezes or gives an error (explain in brief).
3. Name of the firewall and/or antivirus software (Norton, McAfee, ZoneAlarm or Freedom).

We thank you for your patience and for your support!!

Best regards,
Jason

Posted on Thu Aug 12 11:07:47 PDT 2010

Jasono it's not us it's the game as it came to you...several of us speak of playing it on other sites (myself included) with NO PROBLEM so we don't need tech support as if it is our OS it's the game as you imported it for your site from where ever you got it. the game which runs beautifully on other sites on our computers was given to you with a glitch built in...maybe someone is sabotaging you and trying to take your clients by frustrating them but facts are facts the game plays well EXCEPT for you..address that issue or even acknowledge it and we stay loyal. You're still the best all around deal in town so it sounds as if someone's trying to get you out of Dodge.

Posted on Thu Aug 12 11:14:50 PDT 2010

Hi celticrider,

Thanks for posting you concern. I'm sorry for the experience you are facing. The game program was tested on our end under different environments and it seems to launch and play as expected, without any glitch.

We urge anyone having issue with this game to send an email to help@gamehouse.com along with the following details:

1. Email address associated with your GameHouse account.

2. DirectX version (to find out the DirectX details click here http://www.gamehouse.com/forums/support-forum/DirectX-Diagnostic-Tool---Helpful-When-Contacting-Support-id1693) .

3. Any specific level you are facing problem with?

Thank you playing at GameHouse.

Best regards,
Arvin

Posted on Thu Aug 12 13:58:45 PDT 2010

I am having the same problems. First of all the scene where you get to the house where the dog is, went completely white with the exception of the female character. I did manage to get past that point, now I can't pick up the photo in the safe. How frustrating!!! I really enjoyed this game. Seems like this has been an issue for some time, with no action taken to correct it.

Posted on Fri Aug 13 21:14:55 PDT 2010

I went to a competitors site & lo & behold, played the games with NO ISSUES! Why is so difficult for you(gamehouse) to realize your copy of this games has a glitch??!!

Posted on Sat Aug 14 10:15:11 PDT 2010

Hi,
I think the problem is not with the game. I played the game with the help of walk through and found the file easily. Check in gamezebo.com for walkthru.

Posted on Sun Aug 15 19:14:53 PDT 2010

I was having the same problem with the first safe, then I checked the Gamezbo walk thru and followed the vault code exactly, went through all 5 mini games with the marbles and then I could pick up the file.

Posted on Tue Aug 17 00:03:39 PDT 2010

I am still having issues playing the game and notice there is still no fix! Mini game to open the safe works fine until I open the safe and cannot pick up the file.

Posted on Tue Aug 17 11:33:21 PDT 2010

Hi,

Thank you for posting your concerns and many thanks to our customers who contacted GameHouse Customer Support about this issue.

We're aware of this issue and sorry that you've experienced it. Our Technical Team are investigating the issue to identify its cause and fix it. We'll keep you posted on our progress.

Thank you all for your patience and support!

Best regards,
Arvin

Posted on Wed Aug 18 20:49:54 PDT 2010

My son and I are having the same problem... Wish they'd fix it!

Posted on Fri Aug 20 18:28:44 PDT 2010

AaronB wrote: My son and I are having the same problem... Wish they'd fix it!

Hi AaronB,
Gamehouse has fixed the bug and released the updated version of the game. Uninstall and reinstall the game again. Or else for details check the link

http://www.gamehouse.com/forums/support-forum/Updated-Version-of-Vault-Cracker---The-Last-Safe-now-available-at-GameHouse-id6835

-Neil

Posted on Thu Aug 26 07:52:00 PDT 2010