Sacra Terra Angelic Night Issue

14 posts
3 of Clubs

Hi, I downloaded Sacra Terra-Angelic Night. Says it downloaded fine but when I try to open it to play error message comes up saying "the application failed to initialize properly (0xc0150002). Click on OK to terminate the application". I have deleted and redownloaded with no issues. I have windows XP and play most of your games without issue. Also tried the new game Treasure Hunter and got the same message. any thoughts on this?

Posted on Mon Oct 10 09:28:18 PDT 2011

x2wolverine

533 posts
8 of Hearts

Make sure you have the absolute latest service pack for Windows XP. Currently the latest version is SP3.

Also I researched your error and this usually indicates that you have a corrupt installation of a game. I suggest you follow the following troubleshooting steps and try again to play your games , it should help:

Uninstalling and Reinstalling Games : http://support.gamehouse.com/app/answers/detail/a_id/938/kw/Uninstall

Posted on Mon Oct 10 09:36:37 PDT 2011

loricrot

14 posts
3 of Clubs

thanks but I have already uninstalled and redownloaded twice with no change. any other suggestions. I just finished playing The Fool which is also a new game with no issues????

Posted on Mon Oct 10 09:41:25 PDT 2011

x2wolverine

533 posts
8 of Hearts

loricrot wrote: thanks but I have already uninstalled and redownloaded twice with no change. any other suggestions. I just finished playing The Fool which is also a new game with no issues????

And are you sure you have all the latest updates from Windows Update? Sometimes an older version of Direct X is not sufficient enough for your computer which is why some games do not launch. On Windows XP, you can download from the following link to update your Direct X: http://www.microsoft.com/download/en/details.aspx?id=35

Posted on Mon Oct 10 09:46:37 PDT 2011

loricrot

14 posts
3 of Clubs

I did exactly what you said and downloaded direct x from the link you provided then redownloaded game. NO CHANGE. says install was completed, waiting for game to launch. it never launches. I try to manually launch and get that same error message. any other suggestions?

Posted on Mon Oct 10 10:13:44 PDT 2011

JasonO

Hello loricrot---Welcome to GameHouse Community Forums.

Sorry that your gameplay issue is not yet resolved despite the suggestion given by 'x2wolverine' . So it would be great if you send an email to help@gamehouse.com along with the email address associated with your GameHouse account so that we could assist better.

Best regards,
-Jason

Posted on Mon Oct 10 10:33:01 PDT 2011

loricrot

14 posts
3 of Clubs

No offense Jason but emailing gamehouse help is a waste of time. I have actually cancelled my subscription in the past because of lack of support. I have never once gotten anything resolved by emailing or calling gamehouse support. I will just not play these games that I cannot open and if it keeps happening, I will cancel my subscription.

Posted on Mon Oct 10 16:23:01 PDT 2011

loricrot

14 posts
3 of Clubs

Oh and by the way, I also cannot play Mystery Novel. that is 3 games now that have the same error. Maybe time to cancel subscription before next monthly fee is due.

Posted on Mon Oct 10 16:38:32 PDT 2011

wbeal

Hi loricrot,

I've requested a complete transcript of your Customer Support history and I'll review it with my colleagues on the Support Escalation team to learn what troubleshooting steps have been taken and to determine the best next steps. We will reach out to you in the next 24 hours via email to offer additional help; we want to get you back to enjoying your games.

Thanks for your patience.

Bill

Posted on Mon Oct 10 16:52:10 PDT 2011

Sacra Terra-Angelic Night Issue GameHouse Forums > Support

Sacra Terra-Angelic Night Issue

GameHouse Forums > Support