Genres
Where are My RealArcade Games?
You should call 866-733-1228 and have them sort this out.
To everyone else that has "no longer available message" tell them of this, and they replaced most of my games (couldnt replace them all however)
Its worth a try.
To everyone else that has "no longer available message" tell them of this, and they replaced most of my games (couldnt replace them all however)
Its worth a try.
Posted on Wed Nov 18 15:37:38 PST 2009
Call customer suport???? Are you serious???? Wasted 15 minutes of my life on hold and when I did get to speak to someone wasted another couple having to spell anything I wanted because of course the help line is located in India where everyone speaks and understands English fluently (that is sarcasm by the way). Then when they got tired of talking to me they just went silent and refused to answer even a simple "is anyone there?". Go ahead call the customer support. Everyone should waste thier time at least 20 minutes a day.
Posted on Fri Nov 20 14:42:38 PST 2009
Imdamama
6 posts
3 of Clubs
Only about 4 of my games transferred over here out of over 100. So I started re downloading them. Then it says that they are only one hour demos. So I click on the register/already purchased button and it then asks m if I want a google bar. After I click no it says it has to log in to the internet and tries too. But I am already online downloading the games. It than says it can't log in and asks if I want to try again.
What is going on?
Why does it ask me each time if I want a google bar?
Why does it try to log in when I am already on the internet?
This is HORRIBLE.
Posted on Fri Nov 20 14:57:04 PST 2009
Since you did not answer in the other thread and just locked it I will bring these questions here. Now that they are here ac you answer them, because I still don't see an answer.
I am getting angrier by the second with this running around. You could have given me a direct answer on the other thread.
Posted on Sat Nov 21 11:07:46 PST 2009
I can't combine my accounts ~ all I get is the following error message ~
[i]'Account sign in was interrupted
We're sorry. There's been an error processing the information. Please try again. For help with this issue call Customer Support at 866-733-1228 or click here to chat with live support.'[/i]
I have 'chatted' with live support on three different days and a lot of help that was. One said I was outside the US region and couldn't migrate; other two just said that their IT dept knew about the situation and I would receive an email when sorted ~ still waiting. I have tried again (21st) same problem. Why wasn't real arcade kept accessible if there was a problem. I am not able to access any of my real arcade games as I keep getting directed to the gamehouse website and asked to combine. I just want some straight answers to when this will get sorted. I can't see why it should be taking a week to sort.
Please can you put a smile back on my face?
[i]'Account sign in was interrupted
We're sorry. There's been an error processing the information. Please try again. For help with this issue call Customer Support at 866-733-1228 or click here to chat with live support.'[/i]
I have 'chatted' with live support on three different days and a lot of help that was. One said I was outside the US region and couldn't migrate; other two just said that their IT dept knew about the situation and I would receive an email when sorted ~ still waiting. I have tried again (21st) same problem. Why wasn't real arcade kept accessible if there was a problem. I am not able to access any of my real arcade games as I keep getting directed to the gamehouse website and asked to combine. I just want some straight answers to when this will get sorted. I can't see why it should be taking a week to sort.
Please can you put a smile back on my face?
Posted on Sat Nov 21 12:22:50 PST 2009
i am FURIOUS regarding this realarcade/gamehouse situation. all of the games i purchased are from realarcade. i now find that 9 out of my 22 games are no longer available. i have them already downloaded, but because of the way realarcade offers its games, you DO NOT download the install file. this means you have no control over reinstalling a game if you happen to buy a new computer or reinstall your OS. it must be done from their website. sure, you could go into the "mygames" folder on your computer and copy the individual game folders, but the game is not likely to work if you copy that game folder to a new computer. it would be the equivalent of going into "program files" and copying, for example, the "microsoft office" folder and trying to paste that onto another computer. i'm understandably OUTRAGED as the next time i reinstall my OS--which i do every few months--i won't be able to install these games, games that I OWN!!!
Posted on Sun Nov 22 03:20:29 PST 2009
i want to be able to download the executable files of ALL of the games that i have purchased. it is total bull**** that i can't install the files that i paid, in all, over $150.00 for. give me my games with total control of installation.
Posted on Sun Nov 22 03:20:30 PST 2009
This appears to be one of the worst executed mergers that I have ever witnessed. The parent company usually goes to great lengths to make sure that their existing customer base is well taken care of. Real seems to have abandoned it RealArcade Customer base and just let Gamehouse have it's own way with all of the features of the website. It took several exchanges with incompetent customer support folks to get some issues squared away. But mostly what I am upset about is the "well that's just the way it is now" attitude. It's like we don't count.
Posted on Mon Nov 23 16:48:52 PST 2009
Hi,
I hope I am not telling you all something that has already been posted but; I found that some of my Real Arcade games were not listed at Gamehouse.
This is after the pagination issue was settled. I could not find a link back to my Real Arcade "My Account."
Then looking through my old "Favourites" link in IE8 I came across this link.
http://real.custhelp.com/app/answers/detail/a_id/7695/tabName/tab0/support_type/Null?board.id=RealArcade&page_of_message_id=13837
When I clicked on the link I found the Real Player customer support page.
I signed into the online support with the "My Account" link and;
There were all my old Real Arcade games ready for redownload.
All my games were downloadable and installable except for two; Scrabble Blast and Master of the Skies - The Red Ace.
ALL these games run in Windows 7 Professional 32 bit edition.
You may have to use compatibility mode for some and "Run as Administrator" works best but they all work.
I hope that this helps those who couldn't find their games.
I hope I am not telling you all something that has already been posted but; I found that some of my Real Arcade games were not listed at Gamehouse.
This is after the pagination issue was settled. I could not find a link back to my Real Arcade "My Account."
Then looking through my old "Favourites" link in IE8 I came across this link.
http://real.custhelp.com/app/answers/detail/a_id/7695/tabName/tab0/support_type/Null?board.id=RealArcade&page_of_message_id=13837
When I clicked on the link I found the Real Player customer support page.
I signed into the online support with the "My Account" link and;
There were all my old Real Arcade games ready for redownload.
All my games were downloadable and installable except for two; Scrabble Blast and Master of the Skies - The Red Ace.
ALL these games run in Windows 7 Professional 32 bit edition.
You may have to use compatibility mode for some and "Run as Administrator" works best but they all work.
I hope that this helps those who couldn't find their games.
Posted on Thu Nov 26 13:56:18 PST 2009
Sorry to everyone having problems with the RA-GameHouse merger and continued lack of customer support.
Two thumbs up GH - I actually like NOT being forced to upgrade my old RA program and have found out that I can still download games and play them through the old RA executable, even purchase and unlock games through old RA AND have them appear on my old RA MY GAMES guide. The only difference now is they no longer show up on my RA Redownload Games account page, but they do show on my GameHouse page.
GameHouse, want to keep all of us long time RA GamePass members happy? Here's a few ways.
~Offer credits/refunds to those who lost games in merger. No questions asked, just do it.
Continued
Two thumbs up GH - I actually like NOT being forced to upgrade my old RA program and have found out that I can still download games and play them through the old RA executable, even purchase and unlock games through old RA AND have them appear on my old RA MY GAMES guide. The only difference now is they no longer show up on my RA Redownload Games account page, but they do show on my GameHouse page.
GameHouse, want to keep all of us long time RA GamePass members happy? Here's a few ways.
~Offer credits/refunds to those who lost games in merger. No questions asked, just do it.
Continued
Posted on Thu Nov 26 20:03:11 PST 2009
~Do not force upgrades on older programs still in use.
~Do not remove our ability to download/play/purchase through old RA player - you will lose my newly acquired business for sure.
~Definitely do something about your My Games page. I hate having to scroll page after page until I reach the game I feel like playing.
~Don't change the 2 free games per month, unless you decide to make it 3 or more free games per month. I finally feel like I am getting my money's worth with my GamePass membership again.
Two thumbs down & 2 middle fingers up to RA for the past year of grief the web-based RA 'upgrade' gave to every Vista 64-bit user who was left out in the cold due to RA never bothering to fix the known compatibility issues.
Happily for me, GH is Vista 64-bit compatible & their program actually works, but sorry to say it, Old RA executable is still the best for playing and easily locating all my games.
Long time RA GamePass member, happily merged to GameHouse.
~Do not remove our ability to download/play/purchase through old RA player - you will lose my newly acquired business for sure.
~Definitely do something about your My Games page. I hate having to scroll page after page until I reach the game I feel like playing.
~Don't change the 2 free games per month, unless you decide to make it 3 or more free games per month. I finally feel like I am getting my money's worth with my GamePass membership again.
Two thumbs down & 2 middle fingers up to RA for the past year of grief the web-based RA 'upgrade' gave to every Vista 64-bit user who was left out in the cold due to RA never bothering to fix the known compatibility issues.
Happily for me, GH is Vista 64-bit compatible & their program actually works, but sorry to say it, Old RA executable is still the best for playing and easily locating all my games.
Long time RA GamePass member, happily merged to GameHouse.
Posted on Thu Nov 26 20:04:09 PST 2009
I contacted GH and I was told "if your games are older than 18 months old
you are out of luck " I wasn't even told I could get credits for the games
I lost 14 installed and who knows how many that are not ! You are right, we don't seem to count at GH !
you are out of luck " I wasn't even told I could get credits for the games
I lost 14 installed and who knows how many that are not ! You are right, we don't seem to count at GH !
Posted on Fri Nov 27 21:57:02 PST 2009
I am also having missing games. I did as you instructed, where I did find MOST of my games. However, there are still are some missing!! Since I own over 100 games on real arcade, I'm not sure which ones are missing (I know some) and I cannot get into real arcade to find my previous list (I have found the list gamehouse says I have)!!!!! One would have only hoped we would have had the opportunity to take inventory BEFORE the move so we would have had a means of recovery other than "he said, she said". Obviously this problem has not been resolved for some of us. Not to mention, at least in my case, a few hundred dollars having been lost! I also, do not see any of my lost games on the list of unavailable games.
Posted on Thu Dec 03 06:55:02 PST 2009
nhernandez wrote: If you are missing games you should contact Customer Service right away so that we can replace any lost games for you. You can call them at 866-733-1228 or email them via support@gamehouse.com.
Posted on Mon Dec 07 05:01:29 PST 2009
heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Thu Dec 10 05:43:16 PST 2009
I'm new to all of this posting, Im having problems with my games like you all say "I follow the instruction they give you to reinstall your new games" I contacted customer service and they only gave me 2 free credit/coupon for the 5 plus games I no longer can get and they gave me 3 -50% off coupon NOT FAIR. my most fustrating part is some games I can play and in the midlle of the game it stops and gives me an error and shut down, other games I use to play and all of a sudden it no longer plays gives me an error.
if anyone was lucky enough to get help from customer service.... GOOD FOR YOU! I sure didn't. Whats amazing is all customer service reply is to "CONTACT CUSTOMER SERVICE"
unless they are willing to give you your money back, why bother, done that, been there, no results.
if anyone was lucky enough to get help from customer service.... GOOD FOR YOU! I sure didn't. Whats amazing is all customer service reply is to "CONTACT CUSTOMER SERVICE"
unless they are willing to give you your money back, why bother, done that, been there, no results.
Posted on Thu Dec 10 06:12:22 PST 2009
What happened to Pachisi and Dominoes? from Hoyle Board Games, played with REAL people too.Recently I found a free download version of the same Pachisi and Dominoes games,. The free download, I downloaded last week, let me play 5 logon sessions free, then asked if I wanted to download and buy the games online, so when I clicked to buy and download, I was re directed to Gamehouse, where both games I just finished playing were nowhere to be found? I spoke with a tech guy named "Josh", who said that Realarcade and Gamehouse are no longer together and that Pachisi and Dominoes are Realarcade games and not Gamehouse games. I searched high and low to find Realarcade websites that may have these two games, but none has them either. These games are still out there but no one seems to know who they belong to, how to purchase them, or where to find them. Does anyone out there know anything about these games or where to find them?
Chris/NJ/USA
Chris/NJ/USA
Posted on Sun Dec 13 12:18:58 PST 2009
This is a joke, i have paied for games the last 3-4 years, and now -- whwn i find my games it is impossible to play, i was so lucky that i had to change my VISA so my account is now closed, and i move to Big Fish Game, because what can i do here from Denmark, it is rather expencive calling Customor Service.
Please excause my english.
Please excause my english.
Posted on Sun Dec 13 14:06:11 PST 2009
hi i am kokyan i allready have my game luxor and i do reinstal to my comouter then i lost it no even the shortcut on the desctop so this is done befor and ido chat onlin and the (((realarcad))) spport me and i get it bac after they sure it is mine.... now i dont know where i am what,s up there or here what can i do ,,,, i need to redownload my game again may help ,,,, step by step and dont ask me about the old email kokiclic i am at the new email but the burchose at the old mail kokiclic name of magdy al, mahdy ok i am weating cus i need to play my game i miss it more 10 days
Posted on Wed Dec 16 01:06:59 PST 2009
whatacheat wrote: Don't even bother trying to contact 'customer support' and I use that term loosely! All they say is basically 'tough'. I've just been told that the games I lost weren't available to me when I was transferred over which is not true. Did anyone receive any warning of this transfer because I certainly didn't and, apart from the games I can find that I had ALREADY PURCHASED, I won't be buying any more. When it says reload by your game don't bother it only gives you an hours trial then wants you to rebuy it!!! Absolutely rubbish and after all the years we have been with Realarcade to be treated like this is shoddy at the best!!
Thank you Whatacheat for verifying my worst fear......they give you a l hour trial of already purchased games and then want you to buy it again! At first, I simply could not believe this was the case but after reading your post, I am MAD AT GAMEHOUSE 
Posted on Wed Dec 16 11:56:39 PST 2009
i purchased yahtzee and sinners and saints bingo from realarcade they are not in my list of games please review my purchases from realarcade and add them to my list. i just went to my realarcade account and they are there please fix my game account. thank you
Posted on Mon Dec 21 03:14:35 PST 2009
Pizazzy wrote:whatacheat wrote: Don't even bother trying to contact 'customer support' and I use that term loosely! All they say is basically 'tough'. I've just been told that the games I lost weren't available to me when I was transferred over which is not true. Did anyone receive any warning of this transfer because I certainly didn't and, apart from the games I can find that I had ALREADY PURCHASED, I won't be buying any more. When it says reload by your game don't bother it only gives you an hours trial then wants you to rebuy it!!! Absolutely rubbish and after all the years we have been with Realarcade to be treated like this is shoddy at the best!!
Posted on Mon Dec 28 16:01:04 PST 2009
I don't know why you would want me to "redownload" a game I have already paid for and then give me 60 minuets of gametime and expect me to pay for it again. Sir I think your actions are dispacable and your business tactics just short of thievery. I am currently looking into the original agreements along with printed out terms from your original site. Should I find a breech of terms or contract I think I will be getting ALL my games free from now on.
Posted on Mon Dec 28 16:06:29 PST 2009
Hello 'Jimbo9948' --
I appreciate your taking time to post your concerns, but I'm unclear as to why you need to re-download any game that you have already purchased.
As we have posted previously in this thread, during the migration of membership accounts from RealArcade to GameHouse all records of previously purchased games were transferred. No changes were made on our customers' computers. All games that existed on your computer at the time of the account transfer would have remained intact.
If you believe that there was a problem in transferring your account information and your previously purchased game records, please contact GameHouse Customer Support. You can call them toll-free on 866-733-1228 or email them via support@gamehouse.com
Thank you,
Bill
I appreciate your taking time to post your concerns, but I'm unclear as to why you need to re-download any game that you have already purchased.
As we have posted previously in this thread, during the migration of membership accounts from RealArcade to GameHouse all records of previously purchased games were transferred. No changes were made on our customers' computers. All games that existed on your computer at the time of the account transfer would have remained intact.
If you believe that there was a problem in transferring your account information and your previously purchased game records, please contact GameHouse Customer Support. You can call them toll-free on 866-733-1228 or email them via support@gamehouse.com
Thank you,
Bill
Posted on Mon Dec 28 17:36:33 PST 2009
I feel extremely ripped off by Game House. Games I paid for cannot be used.
The answers from your Support Team is TOO BAD.
WHAT A WAY TO TREAT SOMEONE WHO PAID FOR A GAME PASS FOR YEARS.
OUT OF 29 GAMES I HAVE LESS THAN 6 I CAN PLAY NOW.
I AM FURIOUS.
The answers from your Support Team is TOO BAD.
WHAT A WAY TO TREAT SOMEONE WHO PAID FOR A GAME PASS FOR YEARS.
OUT OF 29 GAMES I HAVE LESS THAN 6 I CAN PLAY NOW.
I AM FURIOUS.
Posted on Tue Dec 29 08:56:09 PST 2009
heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Thu Dec 31 10:32:51 PST 2009
I too am having problems in downloading and installing the patch to make my regestered games full version. I have cancelled my gamehouse subscription and am hopeful that I can receive support from the Game publisher of my registered games.
GameHouse / Real Arcade need to resolve this issue immediatly by providing unlock codes for games, that were bought by subscribers, in the form of an e-mail with the original unlock codes in it to the registered user.
All games purchased should have the unlock code provided as well as the auto unlock feature.
GameHouse / Real Arcade need to resolve this issue immediatly by providing unlock codes for games, that were bought by subscribers, in the form of an e-mail with the original unlock codes in it to the registered user.
All games purchased should have the unlock code provided as well as the auto unlock feature.
Posted on Fri Jan 01 10:22:05 PST 2010
Sounds like we are all having the same issues with Gamehouse. The best thing to do is cancel with Gamehouse. I still have my games on Real Arcade. I just hope the computer doesn't crash and then I will have nothing. Clicked on game and then asks for me to download. I go to redown load and get the 60 min. trial. I have tried this with several of my 100's of games. I hope the issues get resolved or I too will contact Attorney General and Better Business.
Posted on Fri Jan 01 19:39:05 PST 2010
Well after a complete crash of my computer I thought I would have a go at redownloading my purchased games. I can't even find them now!! I know one game ,out of all the games I had, was available as I had been playing it. Now all I can get is the 60 minute trial. I now have none of my 'purchased'games. Already said it's pointless contacting customer support they don't give a damn!! This site is terrrible and they will never get any of my money.
Posted on Sun Jan 03 12:44:20 PST 2010
heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Mon Jan 04 07:27:15 PST 2010
I have gone through the same problem...I called and finally had everything straightened out after not recediving an e-mail..things are a little slow..they should have e-mailed us letting the gamers know what was going on.. I have a couple of other issues I am trying to work out with other Real Arcade games I have and cannot play...
Posted on Mon Jan 04 07:50:57 PST 2010
Well, I guess I'm in big trouble, because I have a new computer, and no old Realarcade game installer on it. Some of my old RealArcade games dont show up, even if it says they are purchased. When I log in to Real arcade page where I can redownload my games, it says I have to download a demo of the game. When I do that, I still can't register the game.
The message I get when I try to register when I open the game is: You do not have the priveliges to register this game yet.
The message I get when I try to register when I open the game is: You do not have the priveliges to register this game yet.
Posted on Tue Jan 05 04:58:43 PST 2010
heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Thu Jan 07 21:23:33 PST 2010
Yorkie,
Thank you so much for your info about going to the Real Arcade site. I used the web address you gave and redownloaded all of my games. What a relief!
Thank you so much for your info about going to the Real Arcade site. I used the web address you gave and redownloaded all of my games. What a relief!
Posted on Sun Jan 17 14:36:30 PST 2010
yorkie wrote: Hi,
http://real.custhelp.com/app/answers/detail/a_id/7695/tabName/tab0/support_type/Null?board.id=RealArcade&page_of_message_id=13837
When I clicked on the link I found the Real Player customer support page.
I signed into the online support with the "My Account" link and;
There were all my old Real Arcade games ready for redownload.
I hope that this helps those who couldn't find their games.
Posted on Wed Jan 20 06:56:00 PST 2010
Re Yorkie post: http://real.custhelp.com/app/answers/detail/a_id/7695/tabName/tab0/support_type/Null?board.id=RealArcade&page_of_message_id=13837
When I clicked on the link I found the Real Player customer support page.
I signed into the online support with the "My Account" link and;
There were all my old Real Arcade games ready for redownload.
I hope that this helps those who couldn't find their games.
I tried this on new computer but got message 'Please download the demo of this game and then return here to unlock the game.' Did that but could not find a way of unlocking the game. Any ideas anyone?
When I clicked on the link I found the Real Player customer support page.
I signed into the online support with the "My Account" link and;
There were all my old Real Arcade games ready for redownload.
I hope that this helps those who couldn't find their games.
I tried this on new computer but got message 'Please download the demo of this game and then return here to unlock the game.' Did that but could not find a way of unlocking the game. Any ideas anyone?
Posted on Wed Jan 20 07:02:13 PST 2010
I had cancelled my real arcade account due to moving out of state. I was a member for about 4 years. I can not log in to find my games that I had purchased. I had purchased a game every month and now it looks like I am out of luck. I will not rejoin, because if this happens again we will lose the games and be out the money.
Posted on Wed Jan 20 17:38:40 PST 2010
Hi Marge21. Can you not log into your account from real networks. If not I would contact support. I had lost a game and they did try to help me.
Posted on Thu Jan 21 00:42:04 PST 2010
#
I know this won't help anybody but let me tell you of my experience on another gaming site. I lost a game I thought I had bought through them, anyway after a couple of fast and legible emails from them it turns out I hadn't bought it from them,( still a mystery who I did buy it from) but they gave me credit to buy it from them and it cost me nothing. What an excellent site. Different to this one, even though you can see I have purchased games they still won't do anything about it! Take a lesson gamehouse perhaps you won't lose customers then!
I know this won't help anybody but let me tell you of my experience on another gaming site. I lost a game I thought I had bought through them, anyway after a couple of fast and legible emails from them it turns out I hadn't bought it from them,( still a mystery who I did buy it from) but they gave me credit to buy it from them and it cost me nothing. What an excellent site. Different to this one, even though you can see I have purchased games they still won't do anything about it! Take a lesson gamehouse perhaps you won't lose customers then!
Posted on Fri Jan 22 00:42:34 PST 2010
I have several games from Gamehouse, one of which was a dud...Feeding Frenzy. Today I decided to try and re-install it to see if there was a new edition without the freezes. No such luck. But here's the kicker.... I can't register it even though I bought it from GH a few years ago. It's no fun playing a game when you know you can never finish it. I have been shopping at Big Fish games for a few years now and never had a problem. I like them better because they sell the same games cheaper than GH or RA. Good luck with getting your games back.... don't hold your breath.
Posted on Sat Jan 23 14:21:48 PST 2010
heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Sat Jan 23 15:30:44 PST 2010
Hi everyone like most of you I am Pea off too. I have had nothing but problems since game house took over never had that problem with real arcade. When I am lucky to be able to get into the site to buy a game it shows me i have purchased the game but will only let me play the demo I email and complain but where does it get me no where with real arcade once you brought you gat to unlock your game and bingo no problem. I think before they took over they should have prefected the site first or maybe real arcade should have taken over game house. there is no where that I can find on this site live chat support like real arcade. I cannot ring as I am in australia for any help. Just sick of the way we are treated.
Carol
Carol
Posted on Mon Jan 25 03:38:00 PST 2010
heidi1 wrote: My games are missing says no longer available that I already purchased BETRAPPED,FLUX,HIDDEN EXPEDITIONS_TITANIC,MOON TYCOON,MYSTERY CASE FILES-HUNTSVILLE,TREASURE FALLS,TRIVIAL PURSUIT 90's EDITION. All of the games I paid for and have playing a long time with realarcade. I would like to know will I get my money back or credits back for these purchased games? It is not my fault that these games are no longer availible. I purchased them in good faith as they were now mine to play whenever I wanted to. Now i can not play or redownload them anymore since they did not cross over to gamehouse, This is NOT my fault either give me my credits back or refund my purchases.
Posted on Wed Jan 27 10:41:59 PST 2010
simplesally wrote: i am FURIOUS regarding this realarcade/gamehouse situation. all of the games i purchased are from realarcade. i now find that 9 out of my 22 games are no longer available. i have them already downloaded, but because of the way realarcade offers its games, you DO NOT download the install file. this means you have no control over reinstalling a game if you happen to buy a new computer or reinstall your OS. it must be done from their website. sure, you could go into the "mygames" folder on your computer and copy the individual game folders, but the game is not likely to work if you copy that game folder to a new computer. it would be the equivalent of going into "program files" and copying, for example, the "microsoft office" folder and trying to paste that onto another computer. i'm understandably OUTRAGED as the next time i reinstall my OS--which i do every few months--i won't be able to install these games, games that I OWN!!!
Posted on Sat Feb 27 18:28:44 PST 2010
ZenitH1 wrote: I can't combine my accounts ~ all I get is the following error message ~
[i]'Account sign in was interrupted
We're sorry. There's been an error processing the information. Please try again. For help with this issue call Customer Support at 866-733-1228 or click here to chat with live support.'[/i]
I have 'chatted' with live support on three different days and a lot of help that was. One said I was outside the US region and couldn't migrate; other two just said that their IT dept knew about the situation and I would receive an email when sorted ~ still waiting. I have tried again (21st) same problem. Why wasn't real arcade kept accessible if there was a problem. I am not able to access any of my real arcade games as I keep getting directed to the gamehouse website and asked to combine. I just want some straight answers to when this will get sorted. I can't see why it should be taking a week to sort.
Please can you put a smile back on my face?
Posted on Fri Apr 30 15:53:12 PDT 2010
DetMallory wrote: If you have unused credits from Real Arcade that are not honored by Game House or if Real Arcade does not credit you by returning your dues, consider contacting you state Attorney General's Office to file a consumer complaint. The terms of the merger between GHouse and RArcade are unknown. Nevertheless, two corporations cannot merge and fail to honor the creditors of either. Similarly, if you have paid for games with Real Arcade, there is a legal questions of whether they can just take them away from you without compensation, such as refund or credit on the new site. Consumer complaints can usually be found online. In some states, you can fill out the forms online. TO DO THIS. Google "(Name of your state) Attorney General", then follow the prompts to their consumer division. IF you need to identity the companies, name BOTH Real Arcade and Game House.
Posted on Fri Apr 30 15:59:24 PDT 2010
To 'jetty' ...
Please check your Inbox shortly for an email from me. When you continue to offer us only quotes of other people's posts, which include details specific to those customers, I don't know what your specific concerns are.
Perhaps you will be willing to share your specific concerns with me in private email.
Thank you,
Bill
Please check your Inbox shortly for an email from me. When you continue to offer us only quotes of other people's posts, which include details specific to those customers, I don't know what your specific concerns are.
Perhaps you will be willing to share your specific concerns with me in private email.
Thank you,
Bill
Posted on Fri Apr 30 17:58:38 PDT 2010
DDW_305 wrote:I paid for the games I can no longer use on your site. What happened to MY GAMES? I am not responsible for this confusion. And I hate the pop ups too!heyoldlady58 wrote: Well mr. wbeal, or ms, my games are not allowing me to play. and I have followed your steps. I am angry, and getting angrier by the day. I paid good money for my games, and dont feel i should have to pay for them again. Not only that, accourding to you site, several of my games are no longer available. I was in the process of reinstalling my games on my new computer, and having difficulties with a few. Now according to your site, i cant get them at all, so you tell me what the solution is. I want my games, and i dont want to have to go thru all this bs to get to them. I did not have to go to all this bs before.
Posted on Sun May 02 23:47:43 PDT 2010
x2wolverine wrote: popups? Where ? Are you getting excessive popups on GameHouse.com?
Regarding the games, they were not removed from your computer. If you click on the start menu and go to RealArcade , they are still there.
Posted on Thu Jul 08 18:29:25 PDT 2010
x2wolverine wrote: popups? Where ? Are you getting excessive popups on GameHouse.com?
Regarding the games, they were not removed from your computer. If you click on the start menu and go to RealArcade , they are still there.
Posted on Thu Jul 08 18:29:26 PDT 2010
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Posted on Wed Nov 18 15:29:25 PST 2009