What happened to "Support?"

GameHouse Forums > Support

Helllooooo GH Support Team Members! Just wonderin' where ya are? After a flurry of assisting those with questions, there seems to have been no actual staff responses this week and questions are lying unanswered. Or maybe everyone's expected to go through CS and not get answers here? Just curious how this forum will actually work. Sure, we can try to help each other, but all we can share is our own experiences. Or maybe everyone's off for Thanksgiving week? (And I do wish you all a Happy one!)

Posted on Wed Nov 25 11:38:34 PST 2009

Lol, trying to get their attention. Happy Thanksgiving everyone. I really am thankful that Real gave us two credits instead of one.

Posted on Wed Nov 25 11:44:56 PST 2009

This forum is really more of a place for our customers to help each other. There are no assigned support agents here and the people that post here with GameHouse logos are not required to post or participate in the conversation but usually do so out of a desire to help out. We try to be clear about that in some of the sticky threads at the top of this forum.

http://www.gamehouse.com/forums/support-forum/Welcome-to-the-GameHousecom-Support-Forum-id4

for example.

Most of our team is out today for the upcoming holiday and will be out till Monday. Our customer service will be available throughout the weekend though and you might catch me snooping on these forums a bit over the holiday.

Happy Thanksgiving everyone!

Posted on Wed Nov 25 13:51:39 PST 2009

Thanks for sticking around to help out.

It sounds like a customer that has a really serious issus needs to go to the support chat or call.

Posted on Wed Nov 25 15:10:28 PST 2009

For the past two weeks, I have been trying to verify my email address to post to forums.
I have filed several reports with support, and still no resolution! As of today, it is still unverified... I had 2 accounts here, and as of today, it's 3.
1 account is a pd acct through RA, and 2 are unpaid at GH. 1 I set up today because I cant log in to my unpaid acct! Yet when I try to use the same user name, it says its already taken!
When I try to resend the email, it never comes. Support responses have tried to blame this on my filters-none, my internet provider-but I get all their other emails, and GH NEVER takes responsibility. I have tried everything they suggested, and nothing works. The last time I spoke with a rep on the phone, he told me my problem would be escalated and go to a supervisor. That didnt happen, but is marked as resolved-NOT! I have even asked that the rep mark my account as verified, and that didnt happen, either. To Be Continued

Posted on Wed Nov 25 16:26:57 PST 2009

My account does not show any game pass credits. I had 1 available before merger. In addition I understood I was to receive 2 free game pass credits. I can see my membership, but there aren't any credits showing. I attempted to make my first purchase today, but without any credits appearing I did not complete the transaction.
Whatever the reason, if this cannot be resolved quickly I will be forced to reject the monthly charge on my credit account.
I remain frustrated and am anxious for a response. Thank you.

Posted on Wed Nov 25 16:29:34 PST 2009

Continued
Paid & unpaid accounts are through cox.net. I can't seem to get GH's system to send me the email there, but when I change my email address to Yahoo, I get the it every time. Support suggested that I leave Yahoo on my account, but my billing always has been at Cox, & is my only secure address.
I really liked RA, & I’ve enjoyed GH also. Since the merger, I am nothing but disappointed! Why doesn’t GH’s button work correctly? Why doesn’t GH admit THEY have a problem?
I work in cust svc & test new websites. This is the poorest example of 'service' Ive ever seen! I know what it takes to merge 2 sites together, & that things have been hectic. But after having promises made & broken & many support requests, I am really close to moving my account somewhere else-strictly for the reason of really poor customer service.
By the way, this didn't start because I wanted to post a complaint; it was because I wanted to review a game.
Now it’s because I am an unsatisfied customer...

Posted on Wed Nov 25 16:32:45 PST 2009

I just spoke with customer service AGAIN. The rep acknowledged that it is a problem on Gamehouse's end, and the techs are working on it. The system is not recognizing the email addresses. He said that as soon as it is fixed I will be notified by email.
I appreciate very much the fact that GH is finally admitting it is their fault, but due to my recent history with cust svc, I won't hold my breath...

Posted on Wed Nov 25 16:47:14 PST 2009