Reward coins coupon code not working

GameHouse Forums > Support

Today I redeemed some of my reward coins for a 50% discount on a game. I got the coupon code, but it won't work on the standard game I was trying to buy. Just get a message saying the code is either invalid or not applicable to the game. Can anyone give me any advice on this problem? Thanks.

(The game is Sally's Studio. This is just a standard game, isn't it?)

Posted on Fri Jan 13 07:47:03 PST 2012

Hello Izzy3, and welcome to the GameHouse Community Forums!

Thank you for posting your concerns; I'm sorry that you're experiencing difficulty.

The 50% coupon code is valid and Sally's Salon is a standard edition game, so I'm puzzled as to why it isn't working for you. One possible cause may be an incomplete coupon code or one with extraneous 'characters.'

Sometimes I'll accidentally leave out a character of a coupon code if I'm typing it manually into the Coupon Code box in the Cart. Other times, if I've copied the code from an email or a Web page display, there will be an extra 'space' (behaving like an extra character) when it is pasted into the box in the Cart. Then I need to delete that 'space' before continuing the checkout process.

Please try again with those two possibilities in mind and let us know how it works for you.

Thanks for playing at GameHouse!

Bill

Posted on Fri Jan 13 10:52:29 PST 2012

Hello Bill, thanks for your help regarding this problem. I've followed the suggestions you gave but am still getting the "coupon not valid or cannot be applied" message.

The code has 12 characters. Is this the correct amount, as I've never used a code before?

If the code is the right length, would it be best to contact Gamehouse directly and see if anyone can help- perhaps give me another code?

Thanks again.

Posted on Wed Jan 18 18:59:49 PST 2012

Hi Izzy3,

Sorry to hear that you are still unable to use the coupon to purchase a game. To sort this out, please send an email to help@gamehouse.com along with the email address associated to your GameHouse account and the game name which you wish to purchase.

Thanks,

BarryW

Posted on Wed Jan 18 21:48:15 PST 2012