Nightfall Mysteries - screen blank upon logging in for new session

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When I logged into Nightfall Mysteries for the 2nd session the screen is blank except for the task bar at the bottom of the screen. If I hit menu (in order to exit) nothing happens. I have tried this game on two PCs and have encountered the same problem. BTW, when I initially downloaded and played the game for the first time, all was OK. Is this a design flaw or can it be corrected by the Gamehouse techs?

Posted on Thu May 13 06:24:29 PDT 2010

Same problem here!

Posted on Thu May 13 06:31:41 PDT 2010

Same problem here, thought it was my computer, and I even bought it on a free gamepass ticket, I was nearly finished playing it and had to quit the game, was looking forward to finishing it today, but all I keep getting is the task bar at the bottom, extremely frustrating. I even re downloaded the game.

Posted on Thu May 13 09:57:57 PDT 2010

Hi everyone,

Thank you very much for taking time to post your comments about this issue. We have received similar reports at our Customer Support Call Center as well.

We're sorry that you're having these challenges and our Technical Team has been notified of the problem. I'll post updates here as they become available.

Meanwhile thank you for your patience and for playing at GameHouse.

Kind regards,

Bill

Posted on Thu May 13 11:08:56 PDT 2010

Update: We apologize but this game has been pulled because of the technical problem that you reported and that results in the blank screen upon restarting the game. We have reproduced the issue, which arises after:

1. A hidden object scene has been played to completion, meaning all hidden objects in the scene have been found and the inventory item has been located and collected.
2. The game has been exited in normal fashion after completing the hidden object scene as above.
3. The game has been restarted and game play has attempted to be resumed under the same user profile.

We expect to have this issue fixed and a new version available for download sometime next week.

In the mean time, if you have already downloaded and installed the game you should still be able to play it all the way through without exiting the game.

If you do exit the game after playing through a hidden object scene, finding all of the hidden objects and collecting the inventory item, you should be able to relaunch the game but you will need to create a new profile and start over from the beginning...and then the entire game should be playable without exiting. Attempting to restart the game and continue play under the same user profile will likely produce the black screen that you have reported.

I will continue to update this thread as I receive more news, and I'll include information about how to obtain the new version when available.

Thank you all very much for being patient while we work to resolve this issue!

Best wishes,

Bill

Posted on Thu May 13 17:07:54 PDT 2010

I also had this problem and I also did buy the game with a fun ticket. I started over a second time and thought it was a fluke, and then it happened again, only this time I was almost done with the game, and now I have to start all over again to finish it. I believe Gamehouse should give all of us a free game credit for selling a faulty game that has no fix.

Posted on Fri May 14 11:16:26 PDT 2010

Hi everyone -- GOOD NEWS!



We have received the new version of Nightfall Mysteries - Curse of the Opera from the developer and it is now available at GameHouse. This new version fixes the technical issue that was reported in this thread (and to our Customer Support Call Center) and that our engineers were able to reproduce. We have tested this new version and were able to complete a hidden object scene, locate and obtain the inventory item, exit the game, and then restart it and resume play under the same profile name from the point at which we left off.



If you have already downloaded and installed the previous version of this game, please follow these steps to uninstall the previous version and redownload the new version:



First, please uninstall the game completely:



1. Click Start.

2. Click Settings, then Control Panel.

3. Click Add or Remove Programs. Once that screen populates locate the game by name: Nightfall Mysteries - Curse of the Opera.

4. Click on the game's name...then click the Change/Remove button to uninstall the game.



Next, to re-download the game to get and install the new, updated version:



Instructions for downloading and installing the new, updated version of the game if you purchased the game at the retail price or with a FunTicket or GamePass credit:



1. Log in at GameHouse.com with your email and password.

2. Click the "My GameHouse" tab; your "My Games" list with then display.

3. Locate the game by its title; the "Purchased" notation should be seen to the right of the title.

4. Click the "Redownload" link to the right of the game title.

5. After the game downloads and installs (this will be the new version) click the "Register Game" tab.

6. Enter the Email Address and Password you used to purchase the game.



Instructions for downloading and installing the new, updated version of the game if you are a FunPass membership subscriber:



1. Copy and paste this URL into your browser's address line to go to the product page for the game:

http://www.gamehouse.com/download-games/nightfall-mysteries-curse-of-the-opera

2. Click the "Download Free" button to download and install the new, updated version of the game.

3. After the game downloads and installs (this will be the new version) click the "FunPass" tab.

4. Enter the Email Address and Password you used to purchase FunPass.



If you have any difficulty uninstalling the previous version of the game and/or redownloading and installing the new version, please contact GameHouse Customer Support right away by calling 1-866-831-5895 (toll-free from the U.S.). Our Call Center hours are:



Monday through Friday:

6:00am – 6:00pm PT



Saturday and Sunday:

7:30am – 5:00pm PT



Our thanks go to all of you for being patient during this process. We are pleased to have received the new version so quickly.



Thanks again for playing at GameHouse and enjoy Nightfall Mysteries - Curse of the Opera!

Posted on Fri May 14 19:55:49 PDT 2010

I have this problem, but I didn't download the game. I bought the game on CD at a retail store. I don't have a GamePass or FunTicket account. Even if I created an account with either of them, I wouldn't have the credit showing that I purchased the game since I bought the physical CD at the store. Redownloading the updated version isn't an option for me. What can I do?

Posted on Fri Apr 08 18:20:25 PDT 2011

BWoody75 wrote: I have this problem, but I didn't download the game. I bought the game on CD at a retail store. I don't have a GamePass or FunTicket account. Even if I created an account with either of them, I wouldn't have the credit showing that I purchased the game since I bought the physical CD at the store. Redownloading the updated version isn't an option for me. What can I do?

Hi,
I think gamehouse has nothing much of help here. You try to replace the cd's. U can also try playing the game in different compatibility modes and screen resolution.

-Jenni

Posted on Fri Apr 08 21:23:45 PDT 2011