More problems

GameHouse Forums > Support

I recently had trouble downloading games and thought the problem was fixed after resetting my browser and I was able to successfully download one game. However, the problems are back and I can't download anything again. I get one of several messages ranging from, "There has been a network error...", to "please install a new copy", to an issue with the .dll ... etc. I then tried to redeem my coins for game coupons, but no surprise, that doesn't work either, nor does the daily coin credit. I would like to know what Game House is doing to fix these issues, when should we expect the site to be fully functioning, if they plan to update/credit our accounts and make missed opportunities available again, or should we cancel our memberships and come back at a later time since these problems are now lasting for months?

Posted on Wed Jan 18 10:36:27 PST 2012

Hello Purrrrpetual,

Thank you for your business and for participating in our GameHouse Community. I see that one of my colleagues, LanceK, was able to help you in the other Support Forum topic you started earlier this month about 'rainstaller' being undefined and I'm glad that his solution worked for you - at least for a while.

The issues you have described above may be more specific to your PC's configuration, plus we never address individual account issues (such as missing coins or coin redemption issues) in these public Forums.

If you haven't already done so, please take a few minutes to visit our Support Page, where you will find an extensive Knowledge Base of helpful articles and where you can initiate contact with Customer or Technical Support depending upon your needs. Our Support Team is very happy to help you resolve these issues and get you back to enjoying your games and your overall GameHouse experience.

Thanks again for playing at GameHouse!

Best wishes,
Bill

Posted on Wed Jan 18 11:47:05 PST 2012