GAME COUPON IS NOT WORKING

GameHouse Forums > Support

Hello, I redeemed 10,000 coins for a free game coupon. The code that I was given is not working. I have redeemed 10,000 coins for a game coupon before and everything worked fine. I put in the code exactly as it was given, several times; I even emptied my browsers cache, shut the system down and rebooted but it is still not working. Can you guys please send me a new code or something? The game that I tried to get is Sally's Salon which is a standard edition game as well as several other standard edition games and the code still will not work. PLEASE HELP

Posted on Mon Jan 16 01:58:30 PST 2012

Hello SXYB_SUGA_0629,

I have sent you an email to follow up on your concern. Please check your Inbox.

Thank you,

Jason

Posted on Mon Jan 16 06:45:27 PST 2012

Hi JasonO, thank you for responding so quickly. I did everything exactly as the email told me to and I still can't use the coupon . The game I tried to get was Sally's Studio. Is there any way you guys can maybe take the coupon code back and put the 10,000 coins back in my account so that I can purchase a new code? This one is just not working. I don't know what went wrong. Or is there some way that you guys can test the code for yourselves to see what's wrong? This is the first time I've had an issue with the codes. Whatever you can do to help would be greatly appreciated. I will try again later but I'm pretty sure it wont work! Believe me, I've done everything down to the tee and still nothing. Please, Please help me fix this.

Posted on Mon Jan 16 22:53:36 PST 2012

Hello SXYB_SUGA_0629,

Thank you for bringing this up to our notice & sorry for the experience. We tried to test your coupon code in our end and it appears to be valid but for some reason this coupon code is not applicable for the game ‘Sally's Studio”. It has been reported to our technical team and they’re working on it to fix it at the earliest.

Stay tuned for more information, which we will post in this thread. Meanwhile we appreciate your patience and support.

Thanks,
Jason

Posted on Tue Jan 17 06:45:02 PST 2012

Again THANK YOU jason O for your quick responses. This is a cool site and I like it so I will continue to be patient. You've assured me that you all are doing what you can to work out the issue with the code. Thanks for all the help

Posted on Tue Jan 17 17:07:29 PST 2012

Hey JasonO, just thought I'd let you know that I was able to redeem the code for the game My Farm Life. So whatever you guys did worked because at first I couldn't get Sally's Studio or any other game. I will try with my next 10,000 coins and post back here to give a status update on whether or not I was able to use it to get that particular game. Thanks again

Posted on Tue Jan 17 17:17:13 PST 2012

SXYB_SUGA_0629, In case you come back here, I just want to say that I think you handled your problem really well. Customer service must appreciate people like you who are to the point and polite. I hope you come back and post with us sometime, even when you don't have a game problem.

Posted on Tue Jan 17 21:49:48 PST 2012

Hi Yusef and thanks for your nice comment . I've come to find that a lot of times in life, you receive whatever you put out. Being rude and impolite isn't going to get my issue resolved any faster. Besides, people cooperate more efficiently and effectively when the situation isn't hostile. On top of all that, I've been in the customer service field of work for quite some time and believe me, I know first hand just how much drama a person can cause when something is wrong with their product or service and I figured you guys get your fair share of the name calling and outrageous demands

Posted on Fri Jan 20 06:16:59 PST 2012

All customers aren't rude and disrespectful though and sometimes just getting one nice customer throughout the day was enough for me to make it through the rest of the shift. Also thanks for inviting me to the forums, I do plan on posting more. The forums are fun plus you get to meet all kinds of folks on here. So the next time you get that drama king or queen just think back and say "well at least that SXY_B_SUGA_0629 woman was nice".

Posted on Fri Jan 20 06:18:04 PST 2012

Hi again! To clarify -- I'm a customer, not an employee. . GH people have a GH logo by their name. I just happened to read your exchange with GH and thought I'd comment. Glad to see you back. Now I must get to my job.

Posted on Fri Jan 20 07:21:52 PST 2012

Hello SXYB_SUGA_0629 and yusef,

Thanks a lot for your support and valuable comments. We are very much privileged to have customers like you. Your insights and opinions will help us in our ongoing efforts to enhance our products and services. I once again thank you both for your patronage and support.

Happy gaming

-LanceK

Posted on Fri Jan 20 08:08:36 PST 2012

Hi - I don't mean to hijack this thread but I have the exact same problem, just with a different game

I am trying to purchase Royal Envoy 2 Platinum Edition, but the coupon code is coming up as not valid

Any help you could give me would be greatly appreciated!

Posted on Fri Jan 20 14:31:35 PST 2012

Hello AuntieC,

Platinum Edition games are available for purchase at the applicable price (Retail: $19.99* or Members: $13.99*) or by redeeming two FunTickets (FunTicket membership required). Game discount coupons and free game coupons are not valid for Platinum Edition games.
*Plus any applicable taxes

The same pricing applies to our Premium Edition titles, which are also not available with game coupon codes. However, FunPass members enjoy full access to play Premium Edition titles.

Free game or game discount coupon codes are valid for any regularly priced, standard edition title.

I hope this helps -- thanks for playing at GameHouse!

Best regards,
Bill

Posted on Fri Jan 20 14:48:15 PST 2012

Under membership it says that you can play premium games unlimited with fun pass. I pay 19.99 a month and I should be able to play them all. But when i tried to play royal Envoy 2 premium Edition it only gave me a hour and then said i had to PAY 13.99 to play it unlimited. Please fix this. If I pay 19.99 monthly I should not have to pay for a game.

Posted on Tue Jan 24 13:14:08 PST 2012

Hello Kelly112112--Welcome to GameHouse!

The Royal Envoy 2 is an Platinum Edition game, this is the reason you are unable to play the full version without purchasing. Visit the below link to get more information:

Using FunPass

Thanks for playing at GameHouse!

Regards,
BarryW

Posted on Tue Jan 24 14:02:57 PST 2012