Download stalls and failures

GameHouse Forums > Support

i cannot download any of your games. I keep getting the 'network' error and I know that I am connected. I disabled Norton and still have the same message appear. I am ready to cancel my funpass because for the last two to three weeks, I have been unable to download your games. I can however download Big Fish games. Any suggestions?

Posted on Thu Feb 02 07:09:09 PST 2012

ldm72742 wrote: i cannot download any of your games. I keep getting the 'network' error and I know that I am connected. I disabled Norton and still have the same message appear. I am ready to cancel my funpass because for the last two to three weeks, I have been unable to download your games. I can however download Big Fish games. Any suggestions?

Idm, I got a solution. here we go, restart your computer and when system starts up press F8 until a black screen appears select the option to start your computer in SAFEMODE w/networking. Once your computer has started up in this mode, start download games. hope it works for you.

Posted on Thu Feb 02 07:23:25 PST 2012

sylas wrote:

ldm72742 wrote: i cannot download any of your games. I keep getting the 'network' error and I know that I am connected. I disabled Norton and still have the same message appear. I am ready to cancel my funpass because for the last two to three weeks, I have been unable to download your games. I can however download Big Fish games. Any suggestions?

Idm, I got a solution. here we go, restart your computer and when system starts up press F8 until a black screen appears select the option to start your computer in SAFEMODE w/networking. Once your computer has started up in this mode, start download games. hope it works for you.

Thanks but your suggestion did not work. About a quarter of the way, I got the 'network error' again. GH needs to fix this.

Posted on Thu Feb 02 20:55:12 PST 2012

Hello ldm72742---- Thank you for posting at GameHouse.

Sorry for the trouble. Here is an article that has helped many people correct this issue in the past:

Network related error' or 'Not connected to the internet

Let us know how it works.

--Jason

Posted on Thu Feb 02 21:36:27 PST 2012

JasonO wrote: Hello ldm72742i---- Thank you for posting at GameHouse.

Sorry for the trouble. Here is an article that has helped many people correct this issue in the past:

Network related error' or 'Not connected to the internet

Let us know how it works.

--Jason

i printed the instrucctions and followed the internet explorer 8 instructions and immedidately started the download. After 2 and 1/2 hours, i got the 'network error' 3 times so i quit the download. I can download Big Fish games and downloads from e-mail without getting this message. It appears I only have this with GH. Since others have complained since October, it is possible your downloads are causing the problem. I would suffer through if I thought the games would ultimately download but they don't. Yesterday I spent over 24hrs waiting for a download to finish. I think I am wasting my time and money with GH.

Posted on Fri Feb 03 06:18:02 PST 2012

Hello ldm72742 -- thank you for your additional comments.

I have just sent you an email to follow up on your concerns; please check your Inbox.

Thanks again!
Bill

Posted on Fri Feb 03 10:32:12 PST 2012

If your games are taking hours to download, you should check your internet speed at the time you're trying to download. I use speakeasy dot net.

When there's a break in internet service, then the game has to start over again from the beginning. When I had dialup service, I didn't even bother with large files. I knew there would be a break before the game could download.

Don't know if this info helps. If not, just ignore it.

Posted on Fri Feb 03 13:04:23 PST 2012

I am having the same problem. The download gets to the very end then it says an error has occured. I am getting frustrated with this issue.

Posted on Fri Feb 03 14:04:03 PST 2012

I am having the same exact problem. It gets to the very end and just quits, telling me to verify my connection. I know my connection is fine, my download speed is more than adequate and it has nothing to do with my ISP, router, firewall, anti-virus, etc. GH is the only place I have this problem and it has been this way for 4-6 months. I'm on the verge of canceling my Fun Pass. What is the point of spending the money if I can't use the service? I truly hope they resolve this problem soon!!

Posted on Sun Feb 05 09:02:44 PST 2012

Batts wrote: I am having the same exact problem. It gets to the very end and just quits, telling me to verify my connection. I know my connection is fine, my download speed is more than adequate and it has nothing to do with my ISP, router, firewall, anti-virus, etc. GH is the only place I have this problem and it has been this way for 4-6 months. I'm on the verge of canceling my Fun Pass. What is the point of spending the money if I can't use the service? I truly hope they resolve this problem soon!!

Have you tried my solution[safe mode], since it helps as you have a good connection speed.

Posted on Sun Feb 05 12:03:18 PST 2012

I've had the same problem. We shouldn't have to jump through all those hoops for the games to download! It used to work just fine at this site - so what did you change? Big Fish site is no problem. Sometimes if I keep clicking retry it continues and finishes (after doing it a LOT of times!) So Gamehouse you'd better get this problem fixed or you are gonna lose customers! I'm not about to become a FunPass member if this problem continues since becoming a member doesn't seem to help. smarten up your site!

Posted on Wed Feb 08 05:52:35 PST 2012

I'm glad to find out it's not just me.....it's just started happening to me in January and I tried to download the new Lost Lagoon 2 this morning and I keep getting the "error 1000" when it goes to launch. And it doesn't happen with the same game when I download it on Wild Tangent....so it's NOT my computer...it's the Gamehouse site. What is going on? I used to rave about Gamehouse to others.....such a great place to play games and I'm a FunPass subscriber and pay every month to play....but if this is what's going to keep happening, I'll have to cancel. It's just too frustrating!

Posted on Wed Feb 08 07:11:33 PST 2012

Hello everyone,

Thank you for your comments. We have an intermittent issue in downloading games from GameHouse. Only few players are experiencing this problem. It has been reported to our Technical Team and they are currently working on a fix.

Meanwhile, we suggest you to send an email to help@gamehouse.com. Include a brief description of the issue and provide as much of the following information as possible so that it would assist us in working on a resolution :

Your computer'™s operating system and OS service pack
Firewall software
Browser name
Browser version
Anti virus software

Thank you all for your patience and support!
-Jason

Posted on Wed Feb 08 10:20:48 PST 2012

JasonO wrote: Hello everyone,

Thank you for your comments. We have an intermittent issue in downloading games from GameHouse. Only few players are experiencing this problem. It has been reported to our Technical Team and they are currently working on a fix.

Meanwhile, we suggest you to send an email to help@gamehouse.com. Include a brief description of the issue and provide as much of the following information as possible so that it would assist us in working on a resolution :

Your computer'™s operating system and OS service pack
Firewall software
Browser name
Browser version
Anti virus software

Thank you all for your patience and support!
-Jason

Thanks Jason!

I'll add that it is also very helpful to know the type of Internet Service Provider:

Do you have broadband via cable or DSL? Or do you have a dial-up connection?

And is your computer connected to the Internet via a cable (such as Ethernet cable from a modem or router) or via a wireless network?

Using the above guidelines if I contacted GameHouse Customer Support I would include the following profile of my home PC:

Windows XP Pro - service pack 3
ZoneAlarm firewall
Google Chrome version 16 / Firefox 9
ESET NOD32 antivirus software
Comcast (Xfinity) cable broadband
Ethernet connection from modem/router to PC

Cheers,
Bill

Posted on Wed Feb 08 10:57:24 PST 2012

ldm72742 wrote: i cannot download any of your games. I keep getting the 'network' error and I know that I am connected. I disabled Norton and still have the same message appear. I am ready to cancel my funpass because for the last two to three weeks, I have been unable to download your games. I can however download Big Fish games. Any suggestions?

Posted on Fri Feb 10 00:12:42 PST 2012

May there is some error in your internet connection.I think your internet connection may be slow kind.Thats why you can't download games from here.Because i can easily download games from here..

Posted on Fri Feb 10 00:14:55 PST 2012

JasonO and wbeal, You should put your instructions as a sticky. JMO.

Posted on Fri Feb 10 06:29:19 PST 2012

I am having the same problem that others are reporting. My connection is broadband and definitely connected as I can access other sites. The downloads are slower than before and then am unable to launch the game. I get "Error Code 1000" and the message "Internet Connection is required. Connect and try again." Like others, I recently started experiencing this problem, and don't have a problem with any other sites, including BigFish games. I have tried all solutions on your support page, to no avail. I'm frustrated and considering cancelling my FunPass subscription. It's not worth the money, nor the frustration to have the problem go unsolved. I agree the problem must be with the GameHouse site since so many others are experiencing the same problem. If you want to keep your loyal customers, you need to address this issue promptly.

Posted on Sun Feb 12 11:02:02 PST 2012

I am also having issues downloading games. I do get the network connection error,but just keep hitting "yes'. after a while I do not get the messages, however the game just sits there in download mode even when the progress bar shows that it has completed. The installatioin portion does not kick off. I bought a game and have not been able to download it successfully yet after 2 months. I have a DSL connected by an ethernet cable to my router/modem box. I have tried everything and nothing has worked yet.

Posted on Sun Feb 12 16:03:14 PST 2012

Hello dotty and baileydog6--Thanks for posting at GameHouse forums!

As Jason mentioned above, we have few customers reporting the same problem and we are working on a fix. To help you better, please send an email to help@gamehouse.com with the following details.

Your computer operating system and OS service pack
Firewall software
Browser name
Browser version
Anti virus software
Type of Internet connection- Is it broadband via cable or DSL or dial-up connection?

Thanks,
LanceK

Posted on Sun Feb 12 17:32:30 PST 2012

I just sent my email. I am having the exact same problems. I get to the very end of the download and get a network error message (even though I'm connected and never experience other network interruptions.) I can download games from Big Fish that I can't download from Gamehouse. I'm another on the verge of cancelling my membership. Right now I have 13 Funtickets banked and can't spend them because I can't download any games.

Posted on Sun Feb 12 21:53:29 PST 2012

teadrinker wrote: I just sent my email. I am having the exact same problems. I get to the very end of the download and get a network error message (even though I'm connected and never experience other network interruptions.) I can download games from Big Fish that I can't download from Gamehouse. I'm another on the verge of cancelling my membership. Right now I have 13 Funtickets banked and can't spend them because I can't download any games.

13 funtickets? Isn't that like a year's worth? You haven't been able to download for a year? Why on earth do you wait this long to say something? This seems totally weird, but that's just my perception.

Posted on Sun Feb 12 21:59:39 PST 2012

LanceK wrote: Hello dotty and baileydog6--Thanks for posting at GameHouse forums!

As Jason mentioned above, we have few customers reporting the same problem and we are working on a fix. To help you better, please send an email to help@gamehouse.com with the following details.

Your computer operating system and OS service pack
Firewall software
Browser name
Browser version
Anti virus software
Type of Internet connection- Is it broadband via cable or DSL or dial-up connection?

Thanks,
LanceK

Posted on Thu Feb 16 10:49:29 PST 2012

I am having the same problem that others are reporting. My connection is broadband and definitely connected as I can access other sites. The downloads are slower than before and then am unable to launch the game. I get "Error Code 1000" and the message "Internet Connection is required. Connect and try again." Like others, I recently started experiencing this problem, and don't have a problem with any other sites, including BigFish games. I have tried all solutions on your support page, to no avail. I'm frustrated and considering cancelling my FunPass subscription. It's not worth the money, nor the frustration to have the problem go unsolved. I agree the problem must be with the GameHouse site since so many others are experiencing the same problem. If you want to keep your loyal customers, you need to address this issue promptly.





Please fix this issue. I have done all your suggested troubleshooting. This problem is on your end.

Posted on Fri Feb 17 14:39:04 PST 2012

Hello KaitlynH,

Sorry for the experience. We have few customers having trouble in downloading certain games. Currently, this error occurs only for one particular game and we have reported this problem to our development team. To help you better we do need some information. Please send an email to help@gamehouse.com with the following details.

Do you have this problem with all the games or for specific games. If you have the problem with specific game, let us know the game name.
Your computer operating system and OS service pack
Firewall software
Browser name
Browser version
Anti virus software
Type of Internet connection- Is it broadband via cable or DSL or dial-up connection?

Thanks,
LanceK

Posted on Fri Feb 17 17:54:14 PST 2012

I have chatted with someone from your customer service and gave them all that information. I am assured this is a technical problem that needs to be resolved on your end. There is a pop up window that is for trymedia.com that seems to be presenting the problem. I do however appreciate your timely response and hope your technical support can remedy the problems soon.

Posted on Fri Feb 17 20:09:38 PST 2012

JasonO wrote: Hello ldm72742---- Thank you for posting at GameHouse.

Sorry for the trouble. Here is an article that has helped many people correct this issue in the past:

Network related error' or 'Not connected to the internet

Let us know how it works.
i tried to access your helpline and it came up as a trojan virus has been added to it
Maureen

--Jason

Posted on Sat Feb 18 16:39:48 PST 2012

I am also having an issue downloading any games. I keep getting the 'network' error as well. I find myself clicking on the yes (for retry) button 30-40 times during a download, and then it gets to what looks like 99% and never progresses further. VERY frustrating.

Posted on Sat Feb 18 21:28:46 PST 2012

Hello purplecak--Thanks for posting!

As LanceK mentioned above, we request you to send an email to help@gamehouse.com with the following details:

Do you have this problem with all the games? or for specific games. If you have the problem with specific game, let us know the game name.
Your computer operating system and OS service pack.
Firewall software.
Browser name.
Browser version.
Anti virus software.
Do you have broadband via cable or DSL? Or do you have a dial-up connection?
And is your computer connected to the Internet via a cable (such as Ethernet cable from a modem or router) or via a wireless network?

Thanks for your support.

Regards,

BarryW

Posted on Sun Feb 19 06:30:05 PST 2012

I have been a member for a long time, but I have NEVER had so much trouble playing the games. I have tried the suggestions, and still have problems downloading and or playing your games. I downloaded the new Jewel Quest and have no problems with it. Since then, every game I download stops during the download saying there was a network error and try again. So I do, and get the same thing again. I am still playing the games I have downloaded before all this started with no problems. However I cannot download or play any other games now. I am connected to the internet, or I would not be sending this message. If I cannot play the games, my 20+ dollars a month is realllllly a waste! I think it is your problem. I will try one more time, then I will take my money and gaming elsewhere. btktex is angry

Posted on Wed Feb 22 12:39:46 PST 2012

Hello btktex--Thank you for posting your comments!

Sorry for the trouble and I understand how frustrating this could be. Please send an email to help@gamehouse.com with the following details:

Do you have this problem with all the games? or for specific games. If you have the problem with specific game, let us know the game name.
Your computer operating system and OS service pack.
Firewall software.
Browser name.
Browser version.
Anti virus software.
Do you have broadband via cable or DSL? Or do you have a dial-up connection?
And is your computer connected to the Internet via a cable (such as Ethernet cable from a modem or router) or via a wireless network?

Awaiting your response in helping us to serve you better.

Thank you,

BarryW

Posted on Thu Feb 23 10:22:21 PST 2012

Thanks for replying to our problems. I have Time Warner Cable-wireless internet. I have been having problems with the sign in. I have followed your advise on deleting all the information and reentering it and it works 95% of the time. Even with Jewel Quest, if I do not reenter the information on sign in, it will not work. So that I can do, but its annoying to do it and still get the no internet connection message. Now I do know Time Warner is trying to get an extra 10 dollars a month to "speed" up my internet. I have had this since leaving dialup, and it was fine, but now that they sell it "faster" for more money, all downloads are taking more time. But then there are times when I do not have any problems. I had installed Royal Envoy 2 times and nothing, tried again, and it is working. Or was, because I cannot sign in right now even with signing in fresh each time. Very curious.

Posted on Thu Feb 23 13:24:04 PST 2012