New Collapse game locking up-HELP

GameHouse Forums > Support

Anyone else having this prob?
I have defraged, scaned and reinstalled but there is a lag of over a minute between each section.
I really like this game, but it is frustrating because of these lock ups.
Any suggestions?

Posted on Fri Dec 11 22:33:53 PST 2009

No, I have it no problems like that so far.

Posted on Sat Dec 12 13:50:44 PST 2009

I'm having similar problems with this game. I really like it and want to purchase but the demo has so many problems I'm afraid I'd be wasting my money.

Posted on Tue Dec 15 12:27:11 PST 2009

Hi there, 'Room333' and 'pandi247' ...

Thank you for playing the new Collapse! game and for taking time to post here. I'm sorry to read that you have experienced difficulty while playing the game.

We don't have any known issues with this game, so I'll ask that you please contact Customer Support for assistance. Please offer as much detail as available about your experience with the game and include text of any error messages you may see.

It's also very helpful if you can provide your computer system's configuration details when you contact Customer Support. For detailed instructions on how to use the DirectX Diagnostic Tool to gather system information, please refer to this forum topic:

http://www.gamehouse.com/forums/support-forum/DirectX-Diagnostic-Tool---Helpful-When-Contacting-Support-id1693

Customer Support can be reached by calling 1-866-831-5895 or via email at support@gamehouse.com.

Thanks again for playing at GameHouse!

Bill

Posted on Tue Dec 15 14:43:00 PST 2009