"Network Related Error has Occurred" message

GameHouse Forums > Support

I have been getting the message that a "network-related error has occurred" every time I try to download. This happens whether I am re-downloading a game from My Games, or downloading a new free trial, whether I use Internet Explorer 9 or Google Chrome, no matter which of my three computers I use: desktop, laptop, or netbook. I have been a GameHouse member for years, problem started a couple weeks ago. I am getting very frustrated! Nothing has changed with my setup. When I get the message, I can click Try Again or No to Exit. When I click Try Again, the progress bar continues to build for a few seconds, then the message reappears. I click Try Again and same thing. I've clicked Try Again 20 times on the same download and although the progress bar continues to build, and changes from file 1 to file 2, it never actually finishes. The problem is obviously on YOUR end, GameHouse --- fix it please! There is absolutely no point in continuing to pay for a membership that I can't use!!!

Posted on Sat Jan 07 19:18:18 PST 2012

Hi lenamaples,

I am sorry to see you go through this. I understand the amount of frustration that you are experiencing as I would also feel the same way if I were in a similar situation. This is a known issue and our Technical Team is investigating it so they can resolve it as quickly as possible. Meanwhile you can try basic troubleshooting steps like resetting the web browser, attempt to download from another browser.

Let us know how it goes.

Thanks,
Arvin

Posted on Sat Jan 07 20:07:14 PST 2012

Hello,
I often get this message and identical symptoms when I download. I workaround it by temporarily dis-abling my antivirus software. I use ESET antivirus, and there is an option for temporarily stopping both file protection and/or spyware/malware protection. This workaround has always been successful. I do it because Gamehouse warrants that their software is virus free. So far I have not had any misfortunes occur.

Posted on Thu Jan 26 18:28:11 PST 2012

The OP wrote this a while back. I hope she got her problem fixed.

Zone Alarm is an antivirus that made problems for me. Free version. I quit using it completely.

Posted on Thu Jan 26 20:39:35 PST 2012

i am having the same trouble and I use Norton. Do I have to diable Norton to get a download to work?

Posted on Thu Feb 02 06:13:31 PST 2012

Well, I use AVG Free, sometimes this happens with my downloads and sometimes it doesn't. In fact I can get this problem and then right away redownload and it's fine, so it doesn't seem likely that it's a problem with my antivirus. Or anything I'm running, in fact - there'd be be more consistency to it, I would have thought - and lots of other people all running completely different things wouldn't all be having the same problem.

Suki

Posted on Thu Feb 02 08:01:25 PST 2012

Well, I'm not sure if this will help anyone or not .. However, I have had this problem. I downloaded Explorer 9 which seemed to help. Then, if I keep getting "Network Related Error...." then, I close any game that I have opened using my FunPass. .. Then start the new download again. To pass the time, while downloading, I open any game "I Own"!! ..For some reason, this seems to work for me .. Hope it helps .. Later

Posted on Thu Feb 02 17:46:25 PST 2012

Can anyone who is having this problem please specify the game that is refusing to download?

The only reasoning for this problem is not a network related issue but rather a problem on Gamehouse Servers where the installer is trying to download from a link specified in in its programming script but the link its trying to access is broken or moved to another place on the download servers.

I strongly suggest that Gamehouse checks its files download links integrity from time to time to ensure that we don't run into problems as such.

Posted on Sun Feb 12 19:25:48 PST 2012

I've had this same problem with MANY games. Some examples:

Mortimer Beckett and the Crimson Thief Premium ed.
Mystery Legends Beauty and the Beast
Delicious Premium Pack
House of 1000 Doors

Those are just the ones I've tried lately. As mentioned, I have had this problem with numerous games.

Posted on Sun Feb 12 21:58:17 PST 2012

I had the same problem months ago. They told me to do all this crap to my computer to get it to work (which made NO sense to me at all because nothing on my computer had changed from when it worked before) I was also on the phone with technical support for 2 hours and there was nothing that fixed it. I also don't understand nor did I feel comfortable with the fact that I had to disable my security software to get the games to play. If they are all tested games why do we have to shut off our security? Makes no sense to me. But like I said, I had this issue months ago so obviously if they are still "addressing" it they aren't doing it very fast. I switched from using XP to 7 and so far no issues like that.

Posted on Sun Feb 26 19:29:40 PST 2012

Charity29 wrote: . . . I switched from using XP to 7 and so far no issues like that.

This could be making all the difference in the world for people who have trouble running games (plus type of i'net service). "They say" the new games will run on XP, but they don't say they'll run well. XP is two OSs ago, from 2007--eons in computer time. People need to update.

When I switched to W7, I couldn't believe how many games I had trouble beating because they ran so fast. On my old XP, I could beat most anything because it ran so slow.

Posted on Sun Feb 26 21:10:35 PST 2012

I have been having the same problem-this is getting really aggravating- I can't even redownload games I already purchased.

Posted on Mon Feb 27 19:26:34 PST 2012

I had problems with this a few months back and then everything seemed to have been resolved. But this week I started getting the message again. I too am very frustrated and would like some feedback from Gamehouse as to when and if this is going to be resolved.

Posted on Wed Feb 29 06:34:00 PST 2012

i can download just fine its when i try to play games i get error 1000 message. I to am only haveing this problem with gamehouse started ab out 2 to 3 weeks ago.

Posted on Wed Feb 29 11:23:25 PST 2012

Hello everyone,

Thank you for bringing this to our notice. As we have few customers reporting the same problem, we have escalated this issue to our technical team for further research and they are working on a fix. We hope to see a solution for this problem soon.

Meanwhile, thank you all for your patience and continuous support.

Regards,
LanceK

Posted on Wed Feb 29 14:54:08 PST 2012

I'm having it as well, (not sure if it was my end or not, I had just recently done a system move to a External, an recovered my laptop) then suddenly this isn't working... Is this going to be fixed soon? (I downloaded Buildalot 2.)

Posted on Sat Mar 03 19:01:16 PST 2012

I have no problem downloading games, I just can't play them?! I also get a 'network related error 1000' message. this has only started within the last week or so. Please sort this out. It's very frustrating!! You pay for a membership and can't play the games...whats the point?

Posted on Fri Mar 09 14:14:13 PST 2012

Hello Elliemog--Thanks for posting.

We're sorry for the inconvenience this may have caused. I want you to know that we're working to resolve this issue. It's a challenge because they're not happening all the time, or for all games. We hope to have it fixed as soon as we can!

Thank you all for your continued patience and support.

Best regards,

BarryW

Posted on Sat Mar 10 06:21:15 PST 2012

I also keep getting "network related error" every time I try to download a game . I have been trying to download "Revenge of the Spirit" since yesterday and have clicked "yes" to continue at least 50 times . All I want to do is use up all my credits and coins before my next billing so I can cancel my membership and at this rate it will take another month! It took me all of last month to use up 7 credits,(I had so many because I had just given up on the hassle and slowness of the downloads) It is not on my end as I've tried every possible combination of laptops, O.S 's, browsers, download managers, etc. etc. and have no problems on any other sites.I may be wrong, but it seems to me that the download speed has slowed down a lot since the "coin" thing started! I buy a new laptop every year or so and it just takes way to long to re-download all of my games from RN and GH, one at a time and now with this problem... I quit... if I can ever get my credits used!!! Hopefully they can get this resolved and then I'll be back!
TTFN

Posted on Sat Mar 10 12:44:22 PST 2012

I,ve had this problem which has become increasingly worse for about a month or more. I tried all suggestions and nothing works. At first I just had to click the error box a few times now I,m repeatedly clicking sometimes for five minutes then give up. Switched to internet explorer from firefox same problem. This is particularly frustrating for my husband who has Alzheimer,s as it,s his main form of entertainment and mental exercise.

Posted on Sun Mar 11 05:53:02 PDT 2012

I hope this has a high priority, seems that this is a very very big problem. I only downloaded one game and still can't play it because of this same issue. (Build a lot 2)

Posted on Sun Mar 11 09:42:24 PDT 2012

LanceK wrote: Hello everyone,

Thank you for bringing this to our notice. As we have few customers reporting the same problem, we have escalated this issue to our technical team for further research and they are working on a fix. We hope to see a solution for this problem soon.

Meanwhile, thank you all for your patience and continuous support.

Regards,
LanceK

I think it is a LOT more than a few people! It didn't used to occur to me and now it does ALWAYS. Op system and antivirus programs are all over the board and there is no way I will disable my antivirus to download a game! No membership again for me until this is fixed. Has been going on a LONG time, months and months so how about a fix now? What did you change?! VERY frustrating and I won't buy a membership again until it is fixed. No problem with "the other site" (i.e. Big Fish) so what is the problem here? Bummed out and getting angry!

Posted on Mon Mar 12 04:11:49 PDT 2012

This has been going on for a long time, you'd think that they would realize that if we can not download games, we sure can't purchase them either! But wait, it doesn't really matter does it as I've just been charged for another month! They are getting their $$$ and I am stuck with 7 credits ( including my coins) and can't even use them! Wish they still had the amazon cards, I'd bail out and eat the game credit, this is just getting to frustrating, not fun anymore Then I read other posts where peeps are having trouble redeeming their coins, receiving coins etc. What's happening GH?

Posted on Wed Mar 14 16:31:57 PDT 2012

I, too, have been a member for a number of years (since Real Arcade) and have never had any issues until the past couple weeks...now none of the games play. I still get the canned "We've escalated to our technical team..blah blah blah" Maybe a complaint to the Better Business Bureau will get them off their cans? We are paying for a service they are not delivering. This has gone on way too long.

Posted on Wed Mar 14 18:02:41 PDT 2012

fun2bewth wrote: I, too, have been a member for a number of years (since Real Arcade) and have never had any issues until the past couple weeks...now none of the games play. I still get the canned "We've escalated to our technical team..blah blah blah" Maybe a complaint to the Better Business Bureau will get them off their cans? We are paying for a service they are not delivering. This has gone on way too long.

No kidding, they're getting right on it , HA, the first post on this thread was over 2 months ago!

Posted on Wed Mar 14 19:20:38 PDT 2012

i have been following this lately and have a post here on the forums:

http://www.gamehouse.com/forums/support-forum/After-Install-and-try-to-start-game-I-get-an-error-code--1000-id21671

I experienced a few "Network Error" problems on some selected games the past few days.

I will start a new thread once i figure out what is going on. In the meantime i am gathering "installLog.txt" files from different installs and scenarios to track down the mishap.........you're welcome GameHouse Staff

Posted on Thu Mar 15 02:29:56 PDT 2012

esc0rtd3w wrote: i have been following this lately and have a post here on the forums:

http://www.gamehouse.com/forums/support-forum/After-Install-and-try-to-start-game-I-get-an-error-code--1000-id21671

I experienced a few "Network Error" problems on some selected games the past few days.

I will start a new thread once i figure out what is going on. In the meantime i am gathering "installLog.txt" files from different installs and scenarios to track down the mishap.........you're welcome GameHouse Staff

Thank you esc0rtd3w

Posted on Thu Mar 15 10:43:20 PDT 2012