Lost Lagoon - Cursed & Forgotten Unable to play after downloaing.

GameHouse Forums > Support

Just downloaded Lost Lagoon - Cursed & Forgotten.

When I try to play it I get the message "An error has occured in the script on this page" and am unable to play the game.

Apparently when you download the above game you also get a game called Lost Lagoon The Trail of Destiny. This is the only game that does work - not the game that is advertised on GameHouse.

Now what can I do? I have tried to download it a second time and I get the same message. Any one or someone from GameHouse who can provide any suggestions. Thank goodness I am only playing the trial and have not paid for it yet.

GamesRFun

Posted on Wed Feb 08 19:16:53 PST 2012

Hello GamesRFun--Thank you for posting at GameHouse Forums!

Sorry for the experience. Clearing your temporary files and reseting your web browser should help in fixing this problem. Refer the link below to reset your browser:

http://support.gamehouse.com/app/answers/detail/a_id/945

Let us know how it goes.

Thanks,
LanceK

Posted on Wed Feb 08 22:28:56 PST 2012

LanceK wrote: Hello GamesRFun--Thank you for posting at GameHouse Forums!

Sorry for the experience. Clearing your temporary files and reseting your web browser should help in fixing this problem. Refer the link below to reset your browser:

http://support.gamehouse.com/app/answers/detail/a_id/945

Let us know how it goes.

Thanks,
LanceK

Hi LanceK,

Thank you for responding to my situation, but tried what you suggested and it did not help. After resetting Internet Explorer 7 I tried to run the game and received the same message.

Any other ideas?

GamesRFun

Posted on Thu Feb 09 09:00:40 PST 2012

Hello GamesRFun,

Sorry to hear that you are still unable to play the game. Please send an email to help@gamehouse.com along with the email address associated with your GameHouse account.

Thank you,

BarryW

Posted on Thu Feb 09 09:23:38 PST 2012

BarryW wrote: Hello GamesRFun,

Sorry to hear that you are still unable to play the game. Please send an email to help@gamehouse.com along with the email address associated with your GameHouse account.

Thank you,

BarryW

Thank you BarryW for your response. I have sent an e-mail as you suggested and included a copy of my original post. Hope some help will arrive. I feel my problem might also relate to another post on this forum entitled "Dowload stalls & Failures".

Never used to have this happen in months past. I have had to contact GameHouse about another game I had downloaded which wouldn't run either.

GamesRFun

Posted on Thu Feb 09 10:04:30 PST 2012

Reponse I received:

Recently we provided you with information that we believe would resolve your reported concern. We hope the information was helpful and your concern has been addressed. If so, you do not need to take any further action and we’ll automatically close the incident in the next few days.

If you need further assistance after this incident is closed, please feel free to return to our website, service.real.com, to submit a new request.

GameHouse Customer Support Team

So far I feel I am back where I started. What part of "it doesn't work" doesn't anyone there at GameHouse get?
This is where I started. Guess GameHouse doesn't know how to solve this problem and I am not going to be able to play let alone purchase this game.

Signed...Highly Disappointed

Posted on Wed Feb 15 13:46:58 PST 2012

Try downloading it from Chrome.

Posted on Wed Feb 15 15:41:49 PST 2012

GamesRFun wrote: Reponse I received:

Recently we provided you with information that we believe would resolve your reported concern. We hope the information was helpful and your concern has been addressed. If so, you do not need to take any further action and we’ll automatically close the incident in the next few days.

If you need further assistance after this incident is closed, please feel free to return to our website, service.real.com, to submit a new request.

GameHouse Customer Support Team

So far I feel I am back where I started. What part of "it doesn't work" doesn't anyone there at GameHouse get?
This is where I started. Guess GameHouse doesn't know how to solve this problem and I am not going to be able to play let alone purchase this game.

Signed...Highly Disappointed

Hello, GamesRFun...thank you for your original post and additional comments under this thread.

Following up on your phone call on Monday, our Customer Support team has tried to reach you by phone; I believe you will find a voice mail message from them. Please check for that message so that our Support team can continue their efforts to troubleshoot your experience and resolve the issue you are facing.

Thank you!
Bill

Posted on Wed Feb 15 15:57:29 PST 2012

GamesRFun wrote:

LanceK wrote: Hello GamesRFun--Thank you for posting at GameHouse Forums!

Sorry for the experience. Clearing your temporary files and reseting your web browser should help in fixing this problem. Refer the link below to reset your browser:

http://support.gamehouse.com/app/answers/detail/a_id/945

Let us know how it goes.

Thanks,
LanceK

Hi LanceK,

Thank you for responding to my situation, but tried what you suggested and it did not help. After resetting Internet Explorer 7 I tried to run the game and received the same message.

Any other ideas?

GamesRFun

Posted on Thu Feb 16 08:02:43 PST 2012

Thank you, I'm having the same problem with that game and several others. I have been thru 3-4 technitions and they have not been able to fix it. I am a funpass member and I am ready to cancel my membership. It's aggrivating to pay 19.99 a month and not be able to play the games

Posted on Thu Feb 16 08:05:03 PST 2012

Quoting Bill's [wbeal] post...

Hello, GamesRFun...thank you for your original post and additional comments under this thread.

Following up on your phone call on Monday, our Customer Support team has tried to reach you by phone; I believe you will find a voice mail message from them. Please check for that message so that our Support team can continue their efforts to troubleshoot your experience and resolve the issue you are facing.

Thank you!

I did not receive but one call on the 15th. I spoke with your tech rep Jason and I was very pleased how he handled my problem. After we did a remote to my computer what worked was to have me uninstall the program and dowload it again. That worked perfectly.

If I were to have any additional problems I only wish I could be so lucky to have Jason as my tech rep again.

We checked and the game did launch. I have not attempted to play the game yet, but hope when I do all continues to go well.

GamesRFun

Posted on Thu Feb 16 10:21:07 PST 2012

sugarbear7373 wrote: Thank you, I'm having the same problem with that game and several others. I have been thru 3-4 technitions and they have not been able to fix it. I am a funpass member and I am ready to cancel my membership. It's aggrivating to pay 19.99 a month and not be able to play the games

Hi Surgarbear7373,

I am sorry to hear you are also having problems with the game. I usually don't get so lucky with the tech reps. Usually because you are unable to understand them and most of the time they are unable to solve my problems. My advise...just keeping trying tech support until you find a rep that is understanding to your problem.

In the meantime, try and do what I had to...uninstall and then download again. Hope this helps you, although I am not aware of what other problems you are having.

GamesRFun

Posted on Thu Feb 16 10:25:16 PST 2012