Free game download

GameHouse Forums > Support

I'm trying to download the free game, but when it starts to install, there's a message saying i'm not connected to the internet and i can't continue. It's weird because I am connected, I can browse in other windows and msn is working. How do I fix this problem?

Posted on Fri Feb 26 06:34:01 PST 2010

The exact same thing is happening to me today.

Posted on Fri Feb 26 06:35:19 PST 2010

Me too... message comes back so quick I tend to think it's in the installer file itself....

Posted on Fri Feb 26 06:46:45 PST 2010

Oh gosh! I thought I was the only one! I absolutely love this game and was so excited when I found out it was the free game of the day. I get the same message as well.

Posted on Fri Feb 26 07:14:36 PST 2010

It's weird, I can download other games just fine, it's only the free game of the day that won't work...

Posted on Fri Feb 26 08:15:18 PST 2010

Hi everyone,

Our Customer Support team also received a few calls about this error message when trying to download "Sally's Salon," which is Today's Free Game. They notified our Technical team at once, and I have been notified that the temporary issue has been resolved. Please try downloading Today's Free Game again -- I'm playing it right now!

If you're still experiencing difficulty downloading the game please call GameHouse Customer Support on 1-866-831-5895 for assistance.

Thank you for playing at GameHouse!

Bill

Posted on Fri Feb 26 10:06:53 PST 2010

I was finally able to download the game. Thank you so much for fixing the problem.

Posted on Fri Feb 26 10:28:29 PST 2010

i'm also having problems with the free daily download.
am getting the error message 'downloadQueue.lua:95: globals.lua:110: attempt to call field 'retryCancelDialog' (a nil value).
this happens when i run the installer.
any help appreciated ........

Posted on Sun Feb 28 07:24:31 PST 2010

This happens to me EVERY TIME I try to use the free game for the day and then decide to purchase it. I have lost credits because I cannot open the games and cannot uninstall them. I want my Real Arcade back. Gamehouse I am very, very disappointed in your site!


Our Customer Support team also received a few calls about this error message when trying to download "Sally's Salon," which is Today's Free Game. They notified our Technical team at once, and I have been notified that the temporary issue has been resolved. Please try downloading Today's Free Game again -- I'm playing it right now!

If you're still experiencing difficulty downloading the game please call GameHouse Customer Support on 1-866-831-5895 for assistance.

Thank you for playing at GameHouse!

Bill

Posted on Sun Feb 28 12:49:47 PST 2010

Yes, Gamehouse, you have lost me as a customer. I have been a customer of Real Arcade for many, many years. I just tried calling customer service and called India or somewhere.

The first rep disconnected me. After having to call back a second time, the next rep could barely speak English. I had to ask him to repeat things 2-3 times to try to understand what he was saying. He was reading from a script, asked me my name 2 times and then argued with me when I said forget it I would just cancel when my frustration level reached its limit.

I will find another gaming service to use. Shame on all companies that outsource their customer service outside of the country to which they are serving!!!

Posted on Sun Feb 28 13:13:26 PST 2010