Error message shows up after trying to download new/old games

GameHouse Forums > Support

I've been getting a "error" message that pops up when the download starts. When I hit the "ok" button, it tries to download it again but I still get the "error" message. It is not my computer because other sites, with the same games, download without a problem.

Posted on Thu Feb 25 18:24:16 PST 2010

Having the exact same problem. I also have the added issue of the Game Installer box continually coming up and then the error message. It goes through this loop over and over again and I actually have to restart my computer. Hope they fix this soon cause I'm not getting the use of my Fun Pass cause I can't download any games.

Posted on Thu Feb 25 18:49:50 PST 2010

I'm having the same problem. Error message that won't go away, It keeps trying to download then the error pops up over and over again. I also have to restart my computer to get rid of it. Very annoying!

Posted on Thu Feb 25 21:12:37 PST 2010

Same thing with me. They better make today's free game free when this is fixed, because it's not fair!

Posted on Fri Feb 26 07:16:01 PST 2010

Please get that error message off of my computer! Cannot download at all! This is day no. 2 for this!

Posted on Fri Feb 26 09:17:00 PST 2010

I cannot download any games from your site! I continually get an error message and back to "prepare to install" over and over again. I have to start task manager to end program otherwise it would go on and on. Please fix this!

Posted on Fri Feb 26 09:19:27 PST 2010

having that problem too. hope they fix this soon.

Posted on Fri Feb 26 18:28:28 PST 2010

I am having a very hard time with downloading games and then having to restart due to the error message "downloadQueue.lua:globals/.lua:110:attempt to call field 'RetryCancelDialog'(a nil value)". It's very annoying, but I can still play online games???

Posted on Sat Feb 27 13:30:28 PST 2010

Have any of you tried to contact custome support with the problem. As we have seen with another problem it got resolved one they know.

Posted on Sat Feb 27 20:05:13 PST 2010

fizzydrink115 wrote: I am having a very hard time with downloading games and then having to restart due to the error message "downloadQueue.lua:globals/.lua:110:attempt to call field 'RetryCancelDialog'(a nil value)". It's very annoying, but I can still play online games???

Hi, please let us know the browser version you are using? To find the version of the browser, click on "Help" and select "About".
-Arvin

Posted on Tue Mar 02 12:48:02 PST 2010

For the past two days I have got the same error message that keeps trying to install the game unless I reboot like everyone else I get this message
COM error.\src\library\tLuaCOM.cpp,403arameter not optional.
then I click ok and it tries redownload again unless I reboot I have never had this problem before last night. I am using IE latest version don't remember if its 7 or 8 and I am using windows 7

Posted on Thu Mar 04 04:53:33 PST 2010

I have been having this ERROR message problem for a couple of weeks, so I called customer support and they told me that some of their games can't be downloaded through Internet Explorer, for some reason that she couldn"t really explain and to download firefox and try downloading through there. It worked I was able to download the free game of the day, but I'm wondering why all of a sudden is IE unable to download and when will this be fixed.

Posted on Fri Mar 05 07:42:47 PST 2010

I am having a very hard time with downloading games and then having to restart due to the error message "downloadQueue.lua:95: globals.lua:110:attempt to call field 'RetryCancelDialog'(a nil value)".
Using Internet Explorer Version 8.0.6001.18882
One post said GameHouse told her to download Firefox & try to download. Really??? Can't believe that's the only solutiion. I see there are many others with the same problem. Please help us out to download the trial games and the games we have purchased.

Posted on Wed Mar 10 18:25:47 PST 2010

njf288 wrote: For the past two days I have got the same error message that keeps trying to install the game unless I reboot like everyone else I get this message
COM error.\src\library\tLuaCOM.cpp,403arameter not optional.
then I click ok and it tries redownload again unless I reboot I have never had this problem before last night. I am using IE latest version don't remember if its 7 or 8 and I am using windows 7

When i run the installer: GameHouse-Installer_am-marooned_gamehouse_.exe
i get almost the same message..
COM exception (.\src\library\tLuaCOM.cpp,39:Undefined Error
And when i click the ok button on the error message the installer shuts itself down.
Any ideas what it might be??

Posted on Thu Mar 25 17:03:46 PDT 2010

When i run the installer: GameHouse-Installer_am-marooned_gamehouse_.exe
i get almost the same message..
COM exception (.\src\library\tLuaCOM.cpp,39:Undefined Error
And when i click the ok button on the error message the installer shuts itself down.
Any ideas what it might be??


Hi Ludds,

Thank you for posting your concern. I'm sorry to hear that you're unable to download the games in your computer from GameHouse. This seems to be more of a technical issue and it has to be addressed to our customer support to find out what's causing it to happen.

You can shoot us an email to help@real.com and you will receive a reply within 24 hours, or you can also call us at 1-866-831-5895. Our hours of operation are:

6am -6pm Pacific Monday through Friday
7:30am - 5PM Pacific Saturday and Sunday

Thank you,

Jason

Posted on Thu Mar 25 20:21:00 PDT 2010

Ludds wrote:

njf288 wrote: For the past two days I have got the same error message that keeps trying to install the game unless I reboot like everyone else I get this message
COM error.\src\library\tLuaCOM.cpp,403arameter not optional.
then I click ok and it tries redownload again unless I reboot I have never had this problem before last night. I am using IE latest version don't remember if its 7 or 8 and I am using windows 7

When i run the installer: GameHouse-Installer_am-marooned_gamehouse_.exe
i get almost the same message..
COM exception (.\src\library\tLuaCOM.cpp,39:Undefined Error
And when i click the ok button on the error message the installer shuts itself down.
Any ideas what it might be??

It appears GameHouse is using the RealArcade V3 technology to deliver the game content to the hard drive, however when you probe into the folders of C:\Program Files, the manual uninstall method for the download manager no longer exists as an option.

Posted on Fri Mar 26 00:10:17 PDT 2010

lol thank god...I thought it was my computer...it stinks that I cant download games but im relieved that it isnt my computer that is at fault...I hope they fix this soon however

Posted on Thu Apr 01 14:56:22 PDT 2010

[ I've been getting a "error" message that pops up when the download starts. When I hit the "ok" button, it tries to download it again but I still get the "error" message. It is not my computer because other sites, with the same games, download without a problem.

Posted on Fri Apr 23 22:35:30 PDT 2010