Difficulty getting into Gamehouse

GameHouse Forums > Support

A strange thing is happening today - when I select Gamehouse.com I don't get all the usual images, just a list of all the headings down the side of the screen. As you can see, going into the Forums via a search engine has taken me here OK, but when I've tried to access my profile I get this same sort of list. Have I done something that I don't know I've done, or is there a problem with the home page at the moment? I don't think I've done anything odd, but it's always possible!

I'm particularly interested as I must be near my 100 days logging on, and don't want to miss that bit of fun!

Posted on Tue Feb 07 06:30:11 PST 2012

I am having the same issue. I even went in and cleared out the cookie and then had to jump through hoops to sign back in. I was on the usual page and tried to download a game when nothing happened I tried to go back to the home screen and it was just the list of headings down the side.

Posted on Tue Feb 07 07:22:01 PST 2012

Same issues here. I can get to THIS page using Firefox, but I don't get rewards using Firefox, I have to sign in with internet explorer for that. I'll try again later

Posted on Tue Feb 07 07:48:13 PST 2012

I'm having same problem. Whew!! At least its not my browser, Google Chrome. Hopefully they will get this fixed soon.
hugiegram

Posted on Tue Feb 07 08:00:40 PST 2012

Doing a bit more delving, it seems that what we're getting is a Text Only version of the Gamehouse website. If it's of any relevance, I'm using Firefox and Windows XP, but I've tried accessing the Gamehouse home page using Internet Explorer as well and it gives the same problem.

I'm glad it wasn't just me

Posted on Tue Feb 07 08:13:15 PST 2012

Hello everyone,

Thank you for bringing this up to our notice and sorry for the experience. We tried to test this it at our end and we experience the same. It has been reported to our technical team and they are working on it to fix it at the earliest.

Stay tuned for more information, which we will post in this thread. Meanwhile we appreciate your patience and support.

Thanks,
Jason

Posted on Tue Feb 07 08:16:40 PST 2012

Jason

Thank You for the info!

Posted on Tue Feb 07 08:24:39 PST 2012

Hooray - back to normal! Thank you GH

Posted on Tue Feb 07 09:51:34 PST 2012

Hello again...

This issue has been resolved. If you continue to experience the issue then please try clearing your browser's cache and try accessing the GameHouse site.

Thank you all for your patience! We appreciate your support.

Cheers,
Jason

Posted on Tue Feb 07 10:26:08 PST 2012

I saw that this was happening between just before midnight on Monday 02-06-2012 and ending at around 9am PST on Tuesday 02-07-2012.

Until mine cleared up about 9am PST, I was unable to see anything except for the text. I couldn't click on anything let alone post to the correct thread. I hope JasonO lets us know what happened so that when it happens again we all don't panic and disable something we really needed or wanted.

Judycide

Posted on Tue Feb 07 12:08:10 PST 2012

In addition to experiencing what everyone else has, since the site has been restored, none of my downloaded games are working. I keep getting the message "this game does not exist". I have had to re-download the most current game I am playing, which was working well before the aberration with the website. I don't want to waste my bandwidth by having to download every game again. Is there some solution to this, please?

Thanks.

Posted on Tue Feb 07 18:40:44 PST 2012

Hello MarieKirkwood,

Sorry for the experience. As JasonO suggested you may clear the browser cache files and then try playing your games, it should work.

Let us know how it goes.

Thanks,
LanceK

Posted on Tue Feb 07 20:42:36 PST 2012

Downloaded Scrabble trial version, when the time ran out on the trial version, it will not give me an access code or allow me to purchase the game. Says the game doesn't exist. REALLY???

Posted on Wed Feb 08 16:54:37 PST 2012

Hello susan62450--Thank you for posting at GameHouse Forums!

Scrabble game has been removed from our catalog. GameHouse no longer has the license to Scrabble since our contract with this game developer has expired. I'm sorry you wouldn't be able to download this game anymore. You may try other games from our site, we offer over 1,400 titles in our catalog and hope that you will find a game similar to that of Scrabble.

Thank you for playing at GameHouse!

Best regards,
Lancek

Posted on Wed Feb 08 20:21:10 PST 2012