Game does not saved properly ??????

I have purchased and played up to level 27 then i saved and exit the game. Game confirmed that my progress has been saved . 30 minutes later wanted to play again. Start fresh from level 1 .....THIS HAS HAPPENNED 3 TIMES ...VERY FRUSTRATINGGGGG.....=(((((

Posted on Sat Nov 26 23:32:42 UTC 2011

katbou
 
3 posts
I have been having this same problem . Mine goes back to level 7 every time.

Posted on Thu Jan 24 15:06:11 UTC 2013

katbou
 
3 posts
I have been having this same problem . Mine goes back to level 7 every time.

Posted on Thu Jan 24 15:06:13 UTC 2013

katbou
 
3 posts
I have been having this same problem . Mine goes back to level 7 every time.

Posted on Thu Jan 24 15:06:16 UTC 2013

sybil
 
3 posts
I've been having that problem too. Was going back to level 10. I uninstalled, reinstalled, started a new user. I got up to level 50 and now it's put me back at level 30. What a pain!

Posted on Thu Mar 06 19:42:00 UTC 2014

Hello sybil,

It's important to report unexpected game behavior, like that you have described, to GameHouse Customer Support.

Our Support representatives will carefully document your report, including the details of your experience with the game and your basic system information, and they will offer troubleshooting suggestions. They will also forward the reports to our Technical Team for investigation. Those details help us identify any system factors that may contribute to the issues.

Please contact us via this link.

Thank you!
Bill

Posted on Thu Mar 06 21:59:07 UTC 2014