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Help!!! I can't play game!!!
I'am also having same problem. I even switched from explorer to mozilla. Same response
Posted on Wed Jan 20 09:59:37 PST 2010
Same thing keeps happening to me. I have been checking for a solution all day you think the problem would be solved by now!!
Posted on Wed Jan 20 10:47:04 PST 2010
I have been checking my e-mail all day waiting for support to say that the game was fixed. I can't get past the name sign in.
Posted on Wed Jan 20 11:45:56 PST 2010
I've been waiting for this game for a while. I was so excited when I downloaded it and got ready to play and then CRASH. Hurry and fix it please!!!
It crashes after I enter my name too.
It crashes after I enter my name too.
Posted on Wed Jan 20 12:04:18 PST 2010
Well it goes without saying I am having the same issue at the same time as the rest of you and have tried many of the same fixes also. What puzzles me is that clearly some others have had success downloading and playing. This is not the first time I have run into this issue with GH listened to a quite convoluted explanation about it being my software issue only to get the game at another site with no problems.
Posted on Wed Jan 20 12:20:54 PST 2010
Wow what a great forum. There's actually an answer here from GameHouse! Awesome.
Posted on Wed Jan 20 12:58:19 PST 2010
I'm really not going crazy!!!! I loved the other Mortimer Beckett games and I anxiously await a fix.
Posted on Wed Jan 20 15:03:52 PST 2010
I'm having the same problem! After being strung along since Thanksgiving (will it be released? will it not be released?), I have been anxiously waiting for today, and then it won't play. What a gyp. Good work GH.
Posted on Wed Jan 20 16:35:07 PST 2010
Hello again...
Our engineers have been testing the game all day and they have reproduced the issue that you have reported -- where you enter your name and the game does not play.
Our testing has revealed a solution that worked on some of the test computers and, we believe, may work for some of you:
Running "Microsoft Update" (formerly known as "Windows Update") on some of our test machines allowed us to enter our player name and continue playing the game as expected.
NOTE: You must use Internet Explorer to run "Microsoft Update," which can be accessed at this URL:
http://www.update.microsoft.com/
Choosing the "Express" update installation option will ensure that you download and install all high-priority updates applicable to your Operating System.
Please remember that this fix worked on some of our test machines; it may not work for everyone but it's worth a try until a permanent solution is found. Plus it's a good idea to keep our computers up-to-date as a matter of course.
Meanwhile our engineers are working around the clock - literally - on a permanent solution and we will continue to post our progress in these forums.
Thank you for your continued patience and, most of all, for playing at GameHouse.
Bill
Our engineers have been testing the game all day and they have reproduced the issue that you have reported -- where you enter your name and the game does not play.
Our testing has revealed a solution that worked on some of the test computers and, we believe, may work for some of you:
Running "Microsoft Update" (formerly known as "Windows Update") on some of our test machines allowed us to enter our player name and continue playing the game as expected.
NOTE: You must use Internet Explorer to run "Microsoft Update," which can be accessed at this URL:
http://www.update.microsoft.com/
Choosing the "Express" update installation option will ensure that you download and install all high-priority updates applicable to your Operating System.
Please remember that this fix worked on some of our test machines; it may not work for everyone but it's worth a try until a permanent solution is found. Plus it's a good idea to keep our computers up-to-date as a matter of course.
Meanwhile our engineers are working around the clock - literally - on a permanent solution and we will continue to post our progress in these forums.
Thank you for your continued patience and, most of all, for playing at GameHouse.
Bill
Posted on Wed Jan 20 18:11:44 PST 2010
Tried Windows update but it says my computer is up to date, so I guess that is not a fix for me. Hopefully it gets fixed soon - I really wanted to play the game tonight 
Posted on Wed Jan 20 18:58:42 PST 2010
I used the update that they said to use and that fixed the problem for me.But they did say it might not work for eveyone.
Posted on Wed Jan 20 19:20:45 PST 2010
I was wondering for those who the game is working for what OS you have and if you are running IE7 or IE8. I have XP and am running IE7 and wonder if that is the problem. Just thinking out loud and frustrated because I want to play the game and I have tried the update and don't need anything updated.
Posted on Wed Jan 20 21:13:19 PST 2010
yeah tried the update thing, didnt work for me either 
the wait continues!
the wait continues!
Posted on Wed Jan 20 21:26:56 PST 2010
k, i did the windows updates but not IE8 update and it didnt work, so did the IE8 update and it worked so perhaps try that?? hope all goes well!
http://www.microsoft.com/nz/windows/internet-explorer/default.aspx
n just wanna say, anyone in the software industry knows if things get rushed, bugs happen! so all the ppl out there complainin about GH/paparika etc, have a little patience and what u get in the end will be better than if you pressure them!
so perhaps try that?? hope all goes well!
http://www.microsoft.com/nz/windows/internet-explorer/default.aspx
n just wanna say, anyone in the software industry knows if things get rushed, bugs happen! so all the ppl out there complainin about GH/paparika etc, have a little patience and what u get in the end will be better than if you pressure them!
Posted on Wed Jan 20 21:50:43 PST 2010
AmyR wrote: I was wondering for those who the game is working for what OS you have and if you are running IE7 or IE8. I have XP and am running IE7 and wonder if that is the problem. Just thinking out loud and frustrated because I want to play the game and I have tried the update and don't need anything updated.
I'm running XP with IE7 and everything worked perfectly for me when I played the demo... no issues, no problems, no crashes. I hope you find a solution soon. Good luck.
Posted on Wed Jan 20 22:59:12 PST 2010
I did the update for IE 8 and that worked also
Thanks
Thanks
Posted on Thu Jan 21 05:36:47 PST 2010
I have a fairly new computer(less than a year old) and IT SAYS COMPUTER IS UP TO DATE!!! I even tried the IE 8 update to no avail.....
Interesting note. I was ABLE TO PLAY the one heur trial at the DEVELOPER'S site!!!! EXPLAIN THAT AS BEING MY COMPUTER'S FAULT!!!
Interesting note. I was ABLE TO PLAY the one heur trial at the DEVELOPER'S site!!!! EXPLAIN THAT AS BEING MY COMPUTER'S FAULT!!!
Posted on Thu Jan 21 07:24:19 PST 2010
I was able to download and play the trial, but when I went to buy the game, I got a screen that said "Attention, we can not find the game you are looking for on our site." Has anyone else had this problem? Why would I be able to download and play the trial and then not buy the game?
Posted on Thu Jan 21 09:19:24 PST 2010
stjmjj wrote: I was able to download and play the trial, but when I went to buy the game, I got a screen that said "Attention, we can not find the game you are looking for on our site." Has anyone else had this problem? Why would I be able to download and play the trial and then not buy the game?
It may be suspended temporarily due to the bug that was discovered after the release.
Posted on Thu Jan 21 10:37:22 PST 2010
same problem as others. have unistalled; added microsoft and Vista update; redownloaded -- same error. waiting for Gamehouse to announce fix.
Posted on Thu Jan 21 11:26:02 PST 2010
I have a fix!
I was having the same problem -- crashing right after I enter my name. I talked to a developer friend of mine and he helped me find a workaround. Here's what you need to do:
1. Go to http://drop.io/lostkingfix and download the lkgs0.dat file. (This is the file that saves your name in the Lost King.)
2. Open "My Computer" and go to:
C:\Documents and Settings\Your Name\Local Settings\Application Data\LostKing\
(For me the username was "user" because I only have one user on my machine.)
On Vista that would be C:\Users\Your Name\Appdata\Local\LostKing\
3. You should see a lkgs0.dat file already in that folder. Drop the file you downloaded into that folder and overwrite. What you're doing is replacing the broken file with a user file that already has a user in it, bypassing the glitch.
4. Restart the game. You should see a user named "Mortimer" already there. Go ahead and create a new user for yourself and play the game!
I was having the same problem -- crashing right after I enter my name. I talked to a developer friend of mine and he helped me find a workaround. Here's what you need to do:
1. Go to http://drop.io/lostkingfix and download the lkgs0.dat file. (This is the file that saves your name in the Lost King.)
2. Open "My Computer" and go to:
C:\Documents and Settings\Your Name\Local Settings\Application Data\LostKing\
(For me the username was "user" because I only have one user on my machine.)
On Vista that would be C:\Users\Your Name\Appdata\Local\LostKing\
3. You should see a lkgs0.dat file already in that folder. Drop the file you downloaded into that folder and overwrite. What you're doing is replacing the broken file with a user file that already has a user in it, bypassing the glitch.
4. Restart the game. You should see a user named "Mortimer" already there. Go ahead and create a new user for yourself and play the game!
Posted on Thu Jan 21 12:38:32 PST 2010
Apparently some people have been able to fix the problem by running Windows Update and updating their machine. I would try that first because it's an easy thing, and because it's good to get the latest updates, anyway. If it doesn't fix Mortimer, come back to the other solution.
Hopefully GH can release a fixed version on the site soon so we don't have to do this... In the meantime, try the fix and enjoy the game!
Hopefully GH can release a fixed version on the site soon so we don't have to do this... In the meantime, try the fix and enjoy the game!
Posted on Thu Jan 21 12:38:55 PST 2010
I too am having the problem of the game closing after I type my name. This all started yesterday when it released and still no fix? Does anyone no if the download from the publisher at there site works?
Posted on Thu Jan 21 13:32:07 PST 2010
I downloaded this game from the Publisher,and at 1st I thought it was going to work, there were a couple of the objects in the 1st scene, but after that there were not, so it is the game itself. It is not our computers! This is the only game I have ever had a problem with, and I have downloded 100s of them here and at BigFish.
Posted on Thu Jan 21 16:13:29 PST 2010
AmyR, you were right on the money. We were having the same problem until we downloaded IE8 and now the game is working. We are running Windows XP Home Edition with all updates from Microsoft except IE8. We upgraded to 8 and now the game plays fine.
Posted on Thu Jan 21 17:37:04 PST 2010
Oh man that bites! I can't download IE8, I work from home, and I have programs that will not run with IE8 yet. Someday the insurance companies will get with the 21st century, until then, I guess this one is off limits to me.
Posted on Thu Jan 21 18:21:45 PST 2010
I give up. I've done everything that was suggested and no luck. I even joined funpass. I'm done. This site is too weird for me. I was waitng for over a year to play this game and I can't. Sucks
Posted on Thu Jan 21 18:59:57 PST 2010
cloud9 wrote: I have a fix!
I was having the same problem -- crashing right after I enter my name. I talked to a developer friend of mine and he helped me find a workaround. Here's what you need to do:
See this message. I tried this fix, and it really did work!!
Posted on Thu Jan 21 19:48:13 PST 2010
I am also having the same problem!!!! I am just wondering how LONG it will take GH to get the fix!!! I have been waiting for this game for quite a while. Let's get 'ur done.
Posted on Fri Jan 22 05:30:57 PST 2010
candyrayne1 wrote: I give up. I've done everything that was suggested and no luck.
happy2smile wrote: This all started yesterday when it released and still no fix?
jag1996 wrote: I guess this one is off limits to me.
Did you try my fix? Just a few posts up. Follow the instructions and it'll work!
Posted on Fri Jan 22 10:42:48 PST 2010
cloud9 wrote:candyrayne1 wrote: I give up. I've done everything that was suggested and no luck.
happy2smile wrote: This all started yesterday when it released and still no fix?
jag1996 wrote: I guess this one is off limits to me.
Did you try my fix? Just a few posts up. Follow the instructions and it'll work!
Posted on Fri Jan 22 14:04:46 PST 2010
tpotolvr wrote:cloud9 wrote: I have a fix!
I was having the same problem -- crashing right after I enter my name. I talked to a developer friend of mine and he helped me find a workaround. Here's what you need to do:
See this message. I tried this fix, and it really did work!!
I have the file in the right folder and no fix. I don't see Mortimer when I log in
Posted on Fri Jan 22 14:05:51 PST 2010
First let me say that I think its ridiculous that I had to switch over to IE instead of my normal Firefox in order to post on this forum.
Second, I had the same problem as everyone else where my game crashed after I entered my name. I downloaded the update for IE, the game worked... yippee. Now, however, the game is crashing AGAIN in the 2nd chapter after I strike the match. Any fixes for this one?
Second, I had the same problem as everyone else where my game crashed after I entered my name. I downloaded the update for IE, the game worked... yippee. Now, however, the game is crashing AGAIN in the 2nd chapter after I strike the match. Any fixes for this one?
Posted on Fri Jan 22 16:16:28 PST 2010
I am able to enter my name but there are no items to find on the screen. It shows the items to find but none are on the screens. Is anyone else having this problem? I have dowloaded several times and it still does not work. I hate paying for nothing. As long as we had to wait for the game, it seems the problems would have been worked out. hope some one will post a solution to this problem.
Posted on Fri Jan 22 16:33:41 PST 2010
I have a 3 word solution BIG FISH GAMES
Posted on Fri Jan 22 17:30:22 PST 2010
cloud9 wrote: I have a fix!
I was having the same problem -- crashing right after I enter my name. I talked to a developer friend of mine and he helped me find a workaround. Here's what you need to do:
1. Go to http://drop.io/lostkingfix and download the lkgs0.dat file. (This is the file that saves your name in the Lost King.)
2. Open "My Computer" and go to:
C:\Documents and Settings\Your Name\Local Settings\Application Data\LostKing\
(For me the username was "user" because I only have one user on my machine.)
On Vista that would be C:\Users\Your Name\Appdata\Local\LostKing\
3. You should see a lkgs0.dat file already in that folder. Drop the file you downloaded into that folder and overwrite. What you're doing is replacing the broken file with a user file that already has a user in it, bypassing the glitch.
4. Restart the game. You should see a user named "Mortimer" already there. Go ahead and create a new user for yourself and play the game!
Posted on Fri Jan 22 18:43:57 PST 2010
i have tried for several weeks to redownload my games from real arcade. it keeps downloading then ask do i want to play the trial or purchase the game. I have already purchased several games but now i can not get on line to play please tell me how to redownload
Posted on Sat Jan 23 06:01:37 PST 2010
was having the same problem , as soon as i type in my name the game would crash, talked to support at game house for a few hours, very nice but no help, after that i downloaded ie8 and it seems to work fine. good luck to everybody else. p.s. i am running vista
Posted on Sat Jan 23 06:33:17 PST 2010
LunarMovements wrote:cloud9 wrote: I have a fix!
1. Go to http://drop.io/lostkingfix and download the lkgs0.dat file. (This is the file that saves your name in the Lost King.)
2. Open "My Computer" and go to:
C:\Documents and Settings\Your Name\Local Settings\Application Data\LostKing\
(For me the username was "user" because I only have one user on my machine.)
On Vista that would be C:\Users\Your Name\Appdata\Local\LostKing\
3. You should see a lkgs0.dat file already in that folder. Drop the file you downloaded into that folder and overwrite. What you're doing is replacing the broken file with a user file that already has a user in it, bypassing the glitch.
4. Restart the game. You should see a user named "Mortimer" already there. Go ahead and create a new user for yourself and play the game!
This worked great for me! Kinda funny the fix comes from someone outside of Gamehouse.
Thanks Cloud9
Posted on Sun Jan 24 08:57:58 PST 2010
WHERE is the fix!!!!! It has been 5 days now and I would have thought that the "DEVELOPERS" would have fixed the issue. I have tried all the suggestions and still can not get past entering my name. Come on GH!!!!
Posted on Mon Jan 25 06:36:00 PST 2010
Hi everyone,
I am pleased to report that the name entry issue with Mortimer Beckett and the Lost King Premium Edition has been fixed and the new version of the game is now available for purchase or re-download of a previously purchased version of this game. The new, fixed version is also available for play by our FunPass members.
To our customers who purchased Mortimer Beckett and the Lost King Premium Edition and who are experiencing the game shutting down when the player's name is entered:
1. Please uninstall the previously downloaded version.
2. Please re-download the game from the link in your My Games list and install this new version. You should be able to enter your name and play the game normally.
On behalf of the entire GameHouse team I thank you for your patience. I realize this has been a frustrating situation; thank you for for allowing us the opportunity to resolve it.
Kind regards,
Bill
I am pleased to report that the name entry issue with Mortimer Beckett and the Lost King Premium Edition has been fixed and the new version of the game is now available for purchase or re-download of a previously purchased version of this game. The new, fixed version is also available for play by our FunPass members.
To our customers who purchased Mortimer Beckett and the Lost King Premium Edition and who are experiencing the game shutting down when the player's name is entered:
1. Please uninstall the previously downloaded version.
2. Please re-download the game from the link in your My Games list and install this new version. You should be able to enter your name and play the game normally.
On behalf of the entire GameHouse team I thank you for your patience. I realize this has been a frustrating situation; thank you for for allowing us the opportunity to resolve it.
Kind regards,
Bill
Posted on Mon Jan 25 14:19:17 PST 2010
Thanks for the info. My Vista Business machine worked with the IE8 update. However, I needed to use the registry trick for my XP netbook.
Posted on Mon Jan 25 15:07:41 PST 2010
any fix for my crash? (after I strike the match in the second chapter.)
Posted on Mon Jan 25 15:51:53 PST 2010
Thanks so much for the announcement, Bill! I have redownloaded & I finally got to see what the game looks like after I enter my name.2 thumbs up to all of the GH staff that kept us updated & fixed the game! Thanks
Kate
Kate
Posted on Mon Jan 25 16:20:55 PST 2010
I am able to enter my name, but as soon as I click play game, it closes out to my desktop. This is still happening after uninstalling and re downloading. Any suggestions? I can play the tutorial, but when I click to resume the game (yes, I was able to get in at one point) it closes out.
Posted on Mon Jan 25 17:13:43 PST 2010
Since my last post, I tried to download on my laptop. Yipee it worked in the trial mode, so I purchased the game. Unfortunately I am unable to register it on my laptop. It tells me that it is unable to connect to the internet. I am becoming very frustrated, for some reason I can not even uninstall the program from my lap top. Is there anything I can do to fix these issues? I am not real computer literate but can follow directions. I have tried the fixes already suggested and have had no success.
Posted on Tue Jan 26 16:54:30 PST 2010
Hi Kate,
I'm glad you were able to download and play Mortimer Beckett and the Lost King Premium Edition, and I hope you are enjoying it!
********
Hello 'poohborg' ... Thank you for posting your comments and concerns. I'm very happy to know that you were able to purchase and download the game on your laptop, but I'm sorry to learn that you're having trouble registering the game. I am unsure what could be the trouble there; clearly you would have been connected to the Internet via your laptop or you could not have downloaded the game to it. I recommend that you contact GameHouse Customer Support for assistance. You can get faster service by calling them toll-free on 1-866-831-5895 and they can walk you through some steps to help troubleshoot the problem and resolve it.
If you prefer, you are welcome to email them via support@gamehouse.com. Either way I know they will be glad to help you. Meanwhile I thank you for your patience and perseverance!
Kind regards,
Bill
I'm glad you were able to download and play Mortimer Beckett and the Lost King Premium Edition, and I hope you are enjoying it!
********
Hello 'poohborg' ... Thank you for posting your comments and concerns. I'm very happy to know that you were able to purchase and download the game on your laptop, but I'm sorry to learn that you're having trouble registering the game. I am unsure what could be the trouble there; clearly you would have been connected to the Internet via your laptop or you could not have downloaded the game to it. I recommend that you contact GameHouse Customer Support for assistance. You can get faster service by calling them toll-free on 1-866-831-5895 and they can walk you through some steps to help troubleshoot the problem and resolve it.
If you prefer, you are welcome to email them via support@gamehouse.com. Either way I know they will be glad to help you. Meanwhile I thank you for your patience and perseverance!
Kind regards,
Bill
Posted on Tue Jan 26 17:14:57 PST 2010
Thanks Bill, I will contact customer support.
Posted on Thu Jan 28 17:37:50 PST 2010
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Thank you for posting your comments. Our Customer Support team has been made aware of this issue and we are researching it as a high priority. We'll keep you posted on the progress.
Meanwhile please accept our thanks for your patience and for being members of GameHouse. We very much appreciate your support!
Best regards,
Bill
Posted on Wed Jan 20 09:37:52 PST 2010