Welcome to Jane Angel - Templar Mystery forum

GameHouse Forums > jane-angel-templar-mystery-forum

Welcome to Jane Angel - Templar Mystery forum. This is your place to discuss the game, share tips and tricks, and connect with other players.Have fun and keep playing!

Posted on Wed Feb 24 03:49:57 PST 2010

Just bought the game and really like it. However, halfway through, it crashes. Tried everything I could think of but nothing works. Have Mac Snow Leopard.Tried e-mailing customer service, but it won't go through. Anyone have any suggestions.

Posted on Wed Feb 24 11:25:17 PST 2010

Nice game! Probably I'll buy it.
[to kmbk] I hadn't any problem, maybe you should visit Support Forums?

Posted on Wed Feb 24 12:22:16 PST 2010

kmbk wrote: Just bought the game and really like it. However, halfway through, it crashes. Tried everything I could think of but nothing works. Have Mac Snow Leopard.Tried e-mailing customer service, but it won't go through. Anyone have any suggestions.

We are sorry to learn of your difficulty in playing this game. Please contact GameHouse Customer Support for assistance; they will gladly help you.

For a faster response you can call us at 1-866-831-5895 (toll-free from the U.S.). Hours of operation for our phone line are:

6am -6pm Pacific Monday through Friday

7:30am - 5PM Pacific on Saturday and Sunday

Alternatively, if the online Support form is not working for you, please send an email to support@gamehouse.com and the Support team will reply within 24 hours.

Thank you,
Bill

Posted on Wed Feb 24 17:29:25 PST 2010

I am on a MAC and have the same problem: game crashes at "Knightly Woods" Called Tech Support re Bill's advise and was UNsupported...All the tech would say was to post here and wait for a reply...this is the second game in a row that has not performed on my MAC even tho they are presented as MAC formatted. The other game was "Born into Darkness" where the Elements in the Ritual Scroll would not respond to my mouse at all. Seems quite a few others have had the same problem and are calling for the code writers to correct their errors. Gamehouse should credit my account for the 2 games and send the programs back to be repaired properly before selling anymore defective products. Are you listening, Bill??

Posted on Fri Feb 26 09:30:11 PST 2010

I'm experiencing the same crash at the same point in the game - "Knightly Woods"
Very frustrating

Posted on Fri Feb 26 19:44:22 PST 2010

I have the same problem. It crashed at the exact same point. I even re-downloaded it. Now I can't even open the game, which sucks especially since I just bought it today.

Posted on Fri Feb 26 22:04:00 PST 2010

Same problem at same place on Mac. Same response from tech support.

Posted on Sat Feb 27 13:48:06 PST 2010

Same problem with crashing at chapter 3. Same problem with e-mailing support from their web page. I am a new member to this site, and if I continue to have problems, I'll become an ex-member real quick.

Posted on Sun Mar 07 11:18:54 PST 2010

I'm having the same problem on my Mac. Same crash at the precise same place. Ummm gee, I wonder if it's a programming problem. Get your act together GameHouse.

Posted on Wed Mar 10 21:44:03 PST 2010

Same problem at the same place in the game. Has anyone seen any valid response at all from Gamehouse?

Posted on Fri Mar 12 12:11:20 PST 2010

Same problem at the same place in the game. Has anyone seen any valid response at all from Gamehouse?

Posted on Fri Mar 12 12:11:26 PST 2010

crux101 wrote: I am on a MAC and have the same problem: game crashes at "Knightly Woods" Called Tech Support re Bill's advise and was UNsupported...All the tech would say was to post here and wait for a reply...this is the second game in a row that has not performed on my MAC even tho they are presented as MAC formatted. The other game was "Born into Darkness" where the Elements in the Ritual Scroll would not respond to my mouse at all. Seems quite a few others have had the same problem and are calling for the code writers to correct their errors. Gamehouse should credit my account for the 2 games and send the programs back to be repaired properly before selling anymore defective products. Are you listening, Bill??

ditto

Posted on Sun Mar 14 14:25:58 PDT 2010

I have both iMac (2006 Core Dual) and MacBook Air (2008 Core2 Dual) and both crashed at the same place (Chapter 3: Knightly Forest). Both Mac are running 10.6.2. According to the crash report, it looks like the problem is due to bad/missing resource files for the graphics elements.

Posted on Fri Mar 19 18:47:20 PDT 2010

Since so many people are having the same problem, I contacted the game developer.
Hopefully, I will get a response soon.

Also I contacted GameHouse a few days ago , but had no response.

Update-the game developer said that he sent an update to Gamehouse over 3 weeks ago and has contacted them several times. I have called customer service twice but nothing helps.

Posted on Sat Mar 20 19:47:15 PDT 2010

Crashed the same place for me on my Mac running Snow Leopard and I contacted the support staff. They ended 8 days of correspondence with instructions on how to reinstall the game for Windows XP or Vista!! Great attention to detail don't you think!

Oh yea, no fix for the problem as of March 24th.

Posted on Fri Mar 26 00:59:17 PDT 2010

I just sent a copy of the crash report to Tech support.
Hopefully, it will help them locate the problem and come up with a solution.

Posted on Sun Mar 28 07:53:46 PDT 2010